Data Analyst - CX

About Us:We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.This position is located in Austin, TX. Our office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.To learn more about life at LogicMonitor, check out our Careers Page.What You'll Do:LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!We are seeking a Data Analyst, CX to drive business success through data and operational excellence within our Customer Experience organization. In this pivotal role, you will apply advanced data modeling, predictive analytics, and statistical methods to uncover actionable insights that boost customer retention, growth, and satisfaction. You’ll work closely with senior management and cross-functional teams, transforming complex data into innovative strategies that elevate the overall customer experience. If you’re driven by relentless curiosity and a passion for turning data into impactful business initiatives, this is your opportunity to make your mark at LogicMonitor.Here's a closer look at this key role:• Define Metrics & Dashboards: Collaborate with cross-functional teams to establish metrics, dashboards, and data models that yield actionable insights and drive business improvements.• Develop Predictive Models: Design models that analyze customer behavior trends—such as adoption, churn, and retention—to support strategic decision-making.• Customize Analytical Tools: Enhance analytical efforts by tailoring tools (e.g., DBT workflows, dashboards) to identify business opportunities and optimize processes.• Maintain Data Pipelines: Build and sustain robust data pipelines to ensure clean, consistent, and reliable data for reporting and analysis.• Communicate Insights: Deliver key performance trends and recommendations to stakeholders using compelling visualizations and storytelling techniques.• Ensure Data Consistency: Collaborate with Finance, Product, HR, and IT teams to maintain uniform data standards and methodologies.What You'll Need:• 2–3 years of experience in data analysis, working with customer-level data.• Strong proficiency in SQL for querying and manipulating large datasets.• Familiarity with Python or R for statistical modeling and data analysis.• Experience with data visualization tools (e.g., Tableau, Power BI, Looker).• Knowledge of predictive modeling techniques and feature engineering.• Excellent communication and problem-solving skills to present insights to both technical and non-technical audiences.• Familiarity with cloud-based data platforms (e.g., Snowflake, dbt, Airflow) is a plus.• Exposure to data engineering concepts such as ETL pipelines and API integrations is a bonus.Residents of California, click Here to view our California Applicant Privacy Notice.Anticipated Application Close Date: 05/26/2025LogicMonitor is an Equal Opportunity EmployerAt LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.#LI-SS1 #LI-Hybrid #BI-HybridLogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. LogicMonitor employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a learning and development stipend, and an unlimited vacation policy. For more information on our benefits, see our careers page.The Base Salary range for this role is:$69,615—$95,760 USDOur goal is to ensure an accessible and inclusive experience for every candidate.If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.