Solutions Engineer, UK

Company overview

LucidLink is a fast-growing startup on a mission to make data instantly and securely accessible from everywhere. As remote and hybrid work has become the new normal, our cloud-based technology enables teams to instantly access files and collaborate from anywhere in a familiar format that works like a local hard drive.

LucidLink’s solution is designed for workflows involving huge files, massive data sets and real-time collaboration. Our customers include the world’s most creative companies like Paramount, Warner Brothers, Epic Games, Spotify, A+E and Netflix. We were founded in 2016 by storage industry experts and support over one billion customer files across more than 40+ countries. LucidLink is headquartered in San Francisco, California, has an engineering office in Sofia, Bulgaria, and remote employees across North America, Europe, and Australia.

Reasons to join LucidLink:

• Tackle big challenges: You’ll have the chance to solve complex, high-stakes problems that redefine how teams collaborate globally. By starting with the Media & Entertainment industry and expanding into data-intensive sectors, you’ll gain deep insight into cutting-edge technologies and play a role in shaping the future of global workflows.

• Values-Led culture: Our values don’t just exist on paper—they guide every decision and interaction. You’ll thrive in an environment where integrity, innovation, and empathy are at the core of how we operate, empowering you to grow personally and professionally.

• Hypergrowth journey: Joining a company with triple-digit growth rates means unparalleled opportunities for advancement, learning, and being part of an exciting journey toward unicorn status. You’ll experience the adrenaline of startup speed combined with the satisfaction of building something truly impactful.

• Immediate impact: At LucidLink, your work will matter—immediately. You’ll be part of a tight-knit team of 170+ builders working at startup speed, where your ideas and actions will create tangible, exponential results that contribute to our collective success.

• Comprehensive benefits: We believe in investing in our people. With unlimited PTO, a competitive salary, stock options, and full health coverage, you’ll feel supported both professionally and personally while enjoying a strong work-life balance.

Please note: applications will close automatically on March 28th at 11:59 pm Pacific. Please use this time to create a thoughtful and effective resume. We will not review any applications until the posting has closed.

About the role:

The mission of the Solutions Engineering team is to drive the adoption of LucidLink products. Solutions Engineers (SEs) partner closely with Account Executives, Industry Development Directors, Partner Channels and Customers during the pre-sales and proof of concept stages of the sales cycle. By participating in customer projects early, SEs enrich our discovery process so they can position, present, and demonstrate the efficiencies gained by using LucidLink Filespaces.

You will possess a strong technical background and be able to explain both the value and technical aspects of a SaaS software platform. This will balance with your background in sales and customer service, allowing you to help present product features and drive deals toward a close. 

Reporting to the Senior Director of Solutions Engineering, you will join a global team of remote, technical, and creative experts with backgrounds in storage, information technology, cloud architectures, sales, software development, content creation, and product management. 

This role will be based in the UK but could work with prospective customers in various countries across EMEA. We’re a global team with almost half our workforce located in the US. Occasional evening meetings may be required.

Key responsibilities:

• Becoming a subject matter expert on LucidLink Filespaces technology.

• Working with the internal sales team to follow LucidLink Sales Process Playbook.

• Uncovering customer challenges and documenting into CRM systems (Salesforce).

• “Value not features”:  Ability to demonstrate an understanding of customer’s challenges by presenting a contextual story using LucidLink technology.

• Accurately tracking proof of concepts to ensure expectations, success criteria and timeframes are met.

• Consistent and high-quality collaboration with other LucidLink teams including Marketing, Product and Support.

• Answering customer questions across a variety of subjects including recommendations of best practices, optimizations and workflow efficiencies.

• Analyzing how customers are using our services and making recommendations based on the customer needs and providing feedback to business and development teams.

• Working with LucidLink Customer Success teams to provide the best experience for our customers as they move from pre to post sales.

• Occasional travel for industry events, and team gatherings.

Required skills:

• Technical proficiency: A solid understanding of technical aspects enabling effective communication with both technical and non-technical stakeholders.

• Communication skills: The ability to present and demonstrate complex technical information clearly both in person and online.  The ability to adapt communication styles for different audiences, including creative, technical and business stakeholders.

• Problem-solving skills: The capability to listen to and analyze customer requirements, identify challenges, and propose effective technical solutions that address customer needs.

• Sales acumen: An understanding of the sales process, including the ability to collaborate with the sales team, contribute to sales strategies, and effectively position technical solutions to potential customers.

• Customer-focused approach: A customer-centric mindset with strong active listening skills to understand and address customer pain points, fostering positive relationships and customer success.

• Continuous learning: A commitment to staying updated on industry trends, new technologies, and product updates.

Required experience:

• At least 4 years of experience as a Pre-Sales Engineer, customer facing technical support engineer or in a similar position

• Understanding of storage technologies (NAS, SAN, Sync and Share, LucidLink)

• Experience in macOS, Windows and Linux OS

• Knowledge of command line, terminal or PowerShell processes

• Experience in production, post-production, content creation or/or video/audio/graphics workflows

Nice-to-have:

• Knowledge and certification of cloud environments (e.g. AWS, GCP etc), networking, and storage

• Knowledge of Adobe Creative Cloud applications

• Knowledge of Architecture, Engineering or Construction software tools and workflows

• MEDDPICC Sales Methodology

• Bilingual, French-speaking

The salary range provided for this position is an estimated guideline from a salary database. Total compensation for this position may also include equity, variable pay, and employee benefits. We consider a wide range of factors when making compensation decisions, including but not limited to relevant experience, knowledge, training, and skill sets; market conditions; and internal equity. Compensation ranges may also vary based on location.

LucidLink is an Equal Opportunity Employer. We strongly encourage you to apply, even if you don't believe you meet every requirement on the job description. You might be the right person for this role, or another one. We look forward to hearing from you.