Retail Fragrances Sales Support Associate - DKNY, Garden State Plaza - Part Time - job 1 of 2

As a Retail Fragrances Sales Support Associate at DKNY, your primary responsibilities will include providing exceptional customer service, demonstrating fragrances, ensuring stock organization and replenishment, and participating in sales-driving events. You’ll also collaborate with the Fragrance Counter Manager to maintain inventory accuracy and adhere to hygiene standards.

To qualify for the Retail Fragrances Sales Support Associate position at DKNY, you'll need a high school diploma or equivalent and preferably 1-2 years of related experience. Strong interpersonal skills, adaptability to changing priorities, and the ability to work flexible retail hours are essential for success in this role.

Working as a Retail Fragrances Sales Support Associate at DKNY will place you in a fast-paced, dynamic environment, where customer interaction and teamwork are key. You'll be part of a supportive atmosphere that values diversity and inclusion, with opportunities for continuous learning and career advancement.

Macy’s is committed to fostering career growth for its Retail Fragrances Sales Support Associates by offering continuous learning opportunities, leadership development programs, and pathways for advancement within the company. You'll have access to training classes and seminars to enhance your skills and boost your career.

Retail Fragrances Sales Support Associates at Macy's DKNY enjoy a rewarding benefits package that includes competitive pay, health and wellness coverage, 401(k) matching, paid time off, merchandise discounts, and performance-based incentives. Furthermore, there are opportunities for community involvement and support through various Colleague Resource Groups.

To assist customers in selecting fragrances, I always take the time to ask about their preferences and occasions. I would offer samples and insights about scent profiles to help guide their choices. This personal touch often enhances their shopping experience and builds a connection.

In my previous retail positions, I was responsible for achieving sales targets and building relationships with customers to encourage repeat business. My experience developed my ability to anticipate customer needs and communicate effectively, which directly supports the role of Sales Support Associate at DKNY.

In dealing with difficult customers, I employ active listening to understand their concerns, remain calm, and ask clarifying questions. I strive to find a resolution that satisfies the customer while adhering to company policies, ensuring that they leave with a positive impression.

To promote sales events, I would engage customers through in-store demonstrations, share promotions on social media, and create appealing displays. Collaborating with team members to plan coordinated efforts maximizes visibility and encourages foot traffic.

During busy periods, I prioritize tasks by focusing on customer interactions first, ensuring that they receive the support they need. I would then tackle inventory management and stock replenishment based on immediate needs, always maintaining a balance to support sales effectively.

I am excited about the Retail Fragrances Sales Support Associate position at Macy's because it combines my passion for beauty with my desire to create meaningful connections with customers. I admire Macy's legacy and commitment to exceptional service, and I want to be part of that story.

My approach to teamwork in retail revolves around open communication and collaboration. I believe that when team members share information and support each other, we can create a better shopping experience for our customers and foster a positive work environment.

In a past role, I noticed a customer struggling to find a particular product. I went out of my way to locate it for them, even offering complementary samples of related products. Their gratitude expressed my commitment to going above and beyond, ultimately leading to a sale and a loyal customer.

The key to providing excellent customer service is genuinely understanding and addressing customer needs. This involves empathy, patience, and a proactive approach to problem-solving, ensuring that each interaction leaves customers feeling valued and appreciated.

To promote a new fragrance line, I would first familiarize myself thoroughly with the products, including their notes and target audience. I would then create engaging displays, offer promotional samples, and share personal recommendations with customers to inspire them to explore the new offerings.