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Inbound Referrals - Inside Sales / Intake Specialist image - Rise Careers
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Inbound Referrals - Inside Sales / Intake Specialist

NOCD is the #1 telehealth provider for OCD treatment. We are looking for a Referrals Inside Sales and Intake Specialist to enhance patient access and provide a top-notch experience.

Skills

  • Empathetic communication
  • Strategic thinking
  • Patient engagement
  • Sales skills
  • CRM management

Responsibilities

  • Inside sales of tele-therapy services.
  • Appointment coordination and scheduling.
  • Post-sales support for patients.
  • Achieve monthly and quarterly scheduling targets.
  • Manage CRM data and enhance patient scheduling processes.

Education

  • Bachelor’s degree

Benefits

  • Competitive salary with commission
  • Medical, Dental, Vision benefits
  • 401K
  • Paid Time Off
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Inbound Referrals - Inside Sales / Intake Specialist, NOCD Inc.

As an Inbound Referrals - Inside Sales / Intake Specialist at NOCD in Chicago, IL, you'll play a crucial role in transforming lives by connecting patients with vital OCD treatment services. NOCD is a leading telehealth provider focused on combating the stigma surrounding obsessive-compulsive disorder (OCD) while providing seamless access to highly specialized therapy through our innovative app. In your day-to-day, you’ll be the first point of contact for individuals seeking help, offering an exceptional customer experience by guiding them through our tele-therapy services. Your responsibilities will revolve around inside sales, patient advocacy, and the intake process, ensuring that consumers get confidently started on their recovery journey. You’ll not only handle sales via phone, text, and email but also coordinate appointments and support patients post-signup. With a supportive team environment, you'll have the opportunity to make an impactful contribution to NOCD’s growth, fostering relationships with referral partners, achieving scheduling targets, and managing CRM data. It's a dynamic role where every interaction is a chance to make a significant difference in someone’s life. Embrace the chance to be part of a mission-driven company that values innovation and compassion. Join us to redefine OCD treatment access and help others reclaim their lives while advancing your career in a fast-paced, rewarding atmosphere.

Frequently Asked Questions (FAQs) for Inbound Referrals - Inside Sales / Intake Specialist Role at NOCD Inc.
What responsibilities does an Inbound Referrals - Inside Sales / Intake Specialist at NOCD have?

The Inbound Referrals - Inside Sales / Intake Specialist at NOCD is responsible for selling tele-therapy services, coordinating appointments, and assisting patients through the intake process. This role focuses on providing an exceptional customer experience and ensures candidates are guided accurately toward treatment for OCD.

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What qualifications are required for the Inbound Referrals - Inside Sales / Intake Specialist position at NOCD?

To qualify for the Inbound Referrals - Inside Sales / Intake Specialist role at NOCD, candidates should possess a Bachelor’s degree and have at least two years of experience in medical intake or patient engagement. Experience in connecting with patients and an empathetic communication style are essential.

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What is the work environment like for the Inbound Referrals - Inside Sales / Intake Specialist at NOCD?

The work environment for the Inbound Referrals - Inside Sales / Intake Specialist at NOCD is dynamic and goal-oriented, fostering collaboration and support among team members. Being part of a fast-growing company allows individuals to make a real impact on mental health care.

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How does the Inbound Referrals - Inside Sales / Intake Specialist contribute to NOCD's mission?

The Inbound Referrals - Inside Sales / Intake Specialist contributes to NOCD's mission by connecting patients to specialized OCD treatment and enhancing access to mental health care. Their role is critical for driving growth and establishing strong partnerships for effective referrals.

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What benefits does NOCD offer for the Inbound Referrals - Inside Sales / Intake Specialist position?

NOCD offers competitive salary with commission opportunities, comprehensive benefits including medical, dental, and vision coverage, as well as 401K and PTO. Working at NOCD also provides the chance to be involved in an innovative environment committed to making a difference in mental health care.

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Common Interview Questions for Inbound Referrals - Inside Sales / Intake Specialist
Can you describe your experience in patient engagement as an Inside Sales / Intake Specialist?

In this question, highlight your previous roles that involved direct interaction with patients. Discuss specific strategies you used to engage patients effectively and gather their information while ensuring a supportive environment.

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What do you know about OCD and ERP therapy?

Candidates should demonstrate their understanding of OCD and the principles of Exposure and Response Prevention therapy. A quick recap on how ERP functions as a first-line treatment can show your commitment to learning and helping patients.

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How do you handle challenging conversations with patients?

When faced with tough conversations, emphasize your empathetic approach and effective communication skills. Share an example where you balanced professionalism while addressing sensitive patient concerns.

Join Rise to see the full answer
How can you contribute to NOCD’s growth as an Inside Sales / Intake Specialist?

Outline your strategic insights and previous experience that align with NOCD's mission. Discuss any innovative ideas or methods you’ve implemented in the past that successfully drove patient engagement or improved scheduling processes.

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Describe a time when you achieved a significant sales goal.

Use a specific example from your past where you set a sales goal, the steps you took to achieve it, and the results you obtained. Quantifying your achievements will illustrate your effectiveness.

Join Rise to see the full answer
How do you prioritize your tasks in a fast-paced environment?

Discuss your time management skills and how you use organizational tools to prioritize essential tasks without sacrificing quality service. Mention your adaptability in rapidly changing situations.

Join Rise to see the full answer
What motivates you to work in the mental health care field?

Communicate your passion for helping others, especially in mental health care. Share personal stories or experiences that have driven your desire to support those struggling with conditions like OCD.

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How would you approach developing relationships with referral partners?

Explain your strategies for building strong professional relationships, focusing on communication, understanding partner needs, and offering consistent support. Highlight your previous successes in similar roles.

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What tools or systems have you used to manage CRM data?

Discuss your experience with specific CRM systems, emphasizing your ability to input, analyze, and utilize data effectively. Highlight how CRM management has improved your workflow and interactions with patients.

Join Rise to see the full answer
What are your long-term career aspirations in the mental health field?

Share your career goals, indicating your commitment to advancing in mental health. Discuss how the role at NOCD aligns with these aspirations and how you see your future growth contributing to the company's mission.

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NOCD (https://www.nocd.com) is the #1 telehealth provider for the treatment of obsessive compulsive disorder ("OCD") and the leading Community-Driven Therapy company. NOCD helps people reclaim their lives with clinically proven OCD treatment by re...

25 jobs
MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$50,000/yr - $70,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
February 14, 2025

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