Clinical Success Director (Nursing) - job 1 of 3
Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.
Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.
We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense.
The Role
As the Nursing Success Director, you will be at the forefront of defining, launching, and growing our generative AI platform for nurses. Your work will directly contribute to improving the cognitive burden associated with clinical documentation. You will collaborate with clients, partners, product managers, designers, machine learners, and healthcare professionals to bring to life products that bridge the gap between clinical conversations and actionable data.
What You’ll Do
Evaluate new product offerings and provide subject matter expertise to our product teams.
Build and maintain relationships across customers, including onboarding users, listening to customer feedback, optimizing nursing workflows, and identifying opportunities for improved engagement and success.
Design and recruit a council of trusted nurse advisors to guide product strategy and roadmap.
Develop a use case-specific end-user survey and a set of success metrics to help communicate impact and value.
Evangelize product capabilities and direction to prospective customers by creating sales collateral, conducting product demos, training, and more.
What You’ll Bring
5+ years of experience as an RN, preferably in the inpatient setting
Experience with electronic record systems (Epic is a definite plus)
Passion for deeply understanding nursing workflows and improving inefficiencies
Proven track record of leading successful initiatives from conception through launch
Ability to build relationships with different layers of an organization, from front-line staff to executives
Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements
Experience working with cross-functional teams in a fast-paced, startup environment
Why Work at Abridge?
Be a part of a trailblazing, mission-driven organization that is powering deeper understanding in healthcare through AI!
Opportunity to work and grow with talented individuals and have ownership and impact at a high-growth startup.
Flexible/Unlimited PTO — Salaried team members can take off as much approved time off as they need, plus 13 paid holidays
Equity — For all salaried team members
Medical insurance — We pay 100% of the premium for you + 75% for dependents. 3 Aetna plans to choose from.
Dental & Vision insurance — We pay 100% of the premium for you + 75% for dependents. 2 Aetna plans to choose from.
Flexible Spending (FSA) & Health Savings (HSA) Accounts
Learning and Development budget — $3,000 per year for coaching, courses, workshops, conferences, etc.
401k Plan — Contribute pre-tax dollars toward retirement savings.
Paid Parental Leave — 16 weeks paid parental leave, for all full-time employees
Flexible working hours — We care more about what you accomplish than what specific hours you’re working.
Home Office Budget — We provide up to $1,600 in a one-time reimbursement to set up your home office.
Sabbatical Leave — 30 days of paid Sabbatical Leave after 5 years of employment.
...Plus much more!
Life at Abridge
At Abridge, we’re driven by our mission to bring understanding and follow-through to every medical conversation. Our culture is founded on doing things the “inverse” way in a legacy system—focusing on patients, instead of the system; focusing on outcomes, instead of billing; and focusing on the end-user experience, instead of a hospital administrator's mandate.
Abridgers are engineers, scientists, designers, and health policy experts from a diverse set of backgrounds—an experiment in alchemy that helps us transform an industry dominated by EHRs and enterprise into a consumer-driven experience, one recording at a time. We believe in strong ideas, loosely held, and place a high premium on a growth mindset. We push each other to grow and expose each other to the latest in our respective fields. Whether it’s holding a PhD-level deep dive into understanding fairness and underlying bias in machine learning models, debating the merits of a Scandinavian design philosophy in our UI/UX, or writing responses for Medicare rules to influence U.S. health policy, we prioritize sharing our findings across the team and helping each other be successful.
Diversity & Inclusion
Abridge is an equal opportunity employer. Diversity and inclusion is at the core of what we do. We actively welcome applicants from all backgrounds (including but not limited to race, gender, educational background, and sexual orientation).
Staying Safe - Protect Yourself From Recruitment Fraud
We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.
Join Abridge as a Clinical Success Director (Nursing) and become a key player in revolutionizing healthcare through our groundbreaking AI platform! Founded in 2018, Abridge has a unique mission—to enhance understanding in the healthcare ecosystem. In this role, you'll work closely with a vibrant team of MDs, engineers, AI scientists, and creatives, all passionate about simplifying clinical documentation. As the Clinical Success Director, your primary focus will be on alleviating the cognitive burden of nursing documentation, making it easier for healthcare professionals to do what they do best—care for patients! You will engage with clients and partners to launch and grow our generative AI platform while gathering invaluable feedback from nurses that will help personalize and improve their workflows. Moreover, you'll have the opportunity to build powerful relationships and even design a council of trusted nurse advisors, ensuring the products developed truly meet the user’s needs. If you have over five years of RN experience, a solid grasp of electronic record systems (like Epic), and a passion for transforming nursing practices, this is your chance to shine! Join us on this ambitious journey as we set new standards for AI in healthcare and offer a culture that celebrates innovation, flexibility, and teamwork. Let’s make healthcare make sense together!
To encourage understanding and follow-through across every medical conversation.
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