Project Coordinator - Field Services

About Metergy Solutions, LLC. (“Metergy”)

As one of North America’s most experienced submetering providers, Metergy Solutions has brought turnkey solutions to clients for over 20 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multifamily and commercial buildings, and bills and collects the utility consumption.

Our innovative Submetering as a Service (SaaS) model generates long-term recurring revenue and has been proven to reduce in-suite energy consumption by an impressive 40%, significantly advancing our clients' decarbonization efforts. This outstanding performance has enabled Metergy to issue green bonds and secure green financing, fueling our sustained growth and creating extraordinary career opportunities for our team.

As the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy boasts over 850,000 contracted meters, issues more than 2 million utility invoices annually, and employs over 400 dedicated team members. Our successful acquisitions have consistently exceeded expectations, unlocking immense growth potential.

Metergy is proudly a portfolio company of Brookfield Infrastructure Partners, one of the world’s largest investors, owners, and operators of infrastructure assets across the utilities, transport, energy, data, and sustainable resources sectors. This partnership provides Metergy with access to substantial capital, infrastructure investment expertise, and a global reach, positioning us for continued success and innovation

Our Mission 

Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good. 

Summary:

Responsible for scheduling field technicians and associated documentation processes. This role transitions to a hybrid work model once training has been completed.

Job Type: Full-time

Pay: ~$60,000.00 per year + 5% bonus

• Process customer requests for field service work
• Coordinate with building management staff to schedule field work
• Quickly respond to cancellations and urgent requests
• Determine if customers are required to sign authorizations before scheduling work
• Issue reports to customers after all work is completed or upon request
• Issue reports to accounting department for invoicing of work completed
• Schedule daily field service for all unresolved problems
• Process requests from billing department for readings of billing customer sites
• Process commissioning requests from sales department
• Scheduling: proactively initiate contact with clients to schedule annual required testing, setting up service dates and following up to confirm appointments.
• Servicing: This role requires strong organization skills. Making sure everyone is aware of changes and what work needs to be performed during on-site visits. Review reports to make sure we come away with a successful result or remedy any issues quickly and effectively.
• Reporting and Data Entry: Responsible for gathering reports and generating official documents for annual state required tests, as well as checking for completeness and following up as needed.
• Provide the highest level of customer service and professionalism to our clients through phone, email and on-site interactions. Communication should be clear, and requests should be responded to in a timely manner.
• This role in the long run will require an understanding of submetering, state reporting laws, and basic troubleshooting of common errors. While a candidate with a background in an electrical field is ideal, we are open to candidates with strong scheduling and customer service backgrounds that are willing to learn.
• Generate monthly progress/efficiency reports for the department.

• Must have excellent record keeping ability and organization
• Ability to use Microsoft suite
• Must have 3-5 years’ experience in customer service
• Familiarity with bidding process or construction industry a plus
• Bachelor’s degree preferred
• Property management experience a plus

Metergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We strive to create an inclusive and diverse workplace for all.