Home Health Account Manager

Job Title: Home Health Account Manager

Location: Alameda County

Company: Healthy Living at Home, Concord

About Us: At Healthy Living at Home, we are dedicated to providing exceptional home health care services to our clients. Our team is passionate about enhancing the quality of life for individuals in the comfort of their own homes. We are seeking a dynamic and results-driven Home Health Account Manager to join our team and contribute to our mission of delivering outstanding care.

Position Overview: The Home Health Account Manager is a key role responsible for managing and growing relationships with clients, ensuring the highest level of satisfaction, and driving business development. This position requires a strategic thinker with strong interpersonal skills, a deep understanding of home health care, and the ability to manage multiple accounts effectively.

Competitive starting salary based on experience: $100,000 annually.

• Client Relationship Management: Develop and maintain strong relationships with clients, families, and referral sources. Serve as the primary point of contact for account-related inquiries and concerns.
• Business Development: Identify opportunities for account growth and develop strategies to increase market share. Collaborate with the sales team to drive new business and expand existing accounts.
• Service Coordination: Oversee the delivery of home health services to ensure they meet or exceed client expectations. Coordinate with clinical staff and other stakeholders to address any issues or concerns.
• Performance Monitoring: Track and analyze account performance metrics. Provide regular reports and updates to senior management on account status and growth opportunities.
• Problem Resolution: Address and resolve any issues or challenges that arise with clients or internal teams promptly and effectively.
• Compliance and Documentation: Ensure that all activities comply with regulatory requirements and company policies. Maintain accurate records and documentation for all accounts.

• Education: Bachelor’s degree in Business Administration, Communications, Marketing, or a related field (preferred).
• Experience: Minimum of 2 years of experience in account management or sales within the home health care industry. Proven track record of managing client relationships and driving business growth.
• Skills: Excellent communication, negotiation, and interpersonal skills. Strong organizational and time-management abilities. Proficient in Microsoft Office Suite and CRM software.
• Knowledge: In-depth understanding of home health care services, industry trends, and regulatory requirements.
• Attributes: Self-motivated, proactive, and adaptable. Ability to work independently as well as part of a team. Strong problem-solving skills and attention to detail.

At Mission Healthcare, we believe in fostering an inclusive workplace where diversity is valued and every employee feels respected, accepted, and empowered. We are committed to building a diverse team and creating an environment that promotes equity and belonging.

Equal Opportunity:

We are proud to be an equal-opportunity employer. We do not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristics. All employment decisions are based on qualifications, merit, and business need.

Accessibility Commitment:

We strive to make our hiring process accessible to all. If you require accommodations at any stage of the employment process due to a disability, please do not hesitate to let us know how we can best meet your needs.

Inclusion Efforts:

We continually work to enhance our practices by actively combating discrimination and advancing fairness and inclusivity. We encourage applicants from historically underrepresented groups to apply and join us in our mission to diversify our team and foster an environment where diverse perspectives are embraced, and every employee is given the opportunity to thrive.

Your Voice Matters:

Mission Healthcare values your voice. We believe in maintaining a dialogue about diversity and inclusion within our teams and welcome your perspectives and innovative ideas. Together, we aim to build a workplace that reflects the communities we serve and a culture where everyone belongs.