Solutions Engineer

As a Solutions Engineer at ModernFi, you will lead the technical onboarding of financial institutions onto our platform. This includes managing infrastructure setups, configuring integrations, and coordinating with both client IT teams and third-party partners. You'll be responsible for improving our API documentation and building internal tools that enhance your workflow. Your role will facilitate a seamless onboarding experience for clients, ensuring their needs are communicated effectively to our engineering team.

To excel as a Solutions Engineer at ModernFi, candidates should have a background in engineering, ideally with a computer science degree or equivalent experience. It's essential to be comfortable working with code and infrastructure, as you'll handle tasks that involve SFTP servers, SQL queries, and Python scripting. Strong communication skills are crucial to effectively translate technical requirements for our clients and collaborate with our engineering team.

The Solutions Engineer plays a pivotal role in achieving client success at ModernFi by ensuring a smooth onboarding experience. You'll help institutions set up their accounts, configure systems, and address technical challenges. By fostering collaboration between clients and our engineering team, you not only enhance client satisfaction but also contribute to their overall success on the platform, which ultimately drives revenue growth for ModernFi.

While familiarity with specific tools isn’t mandatory, experience with AWS, Auth0, Pulumi, Python, and PostgreSQL can be advantageous for a Solutions Engineer at ModernFi. You'll likely interact with tools that help facilitate integrations and onboarding processes. Having a working knowledge of these technologies will aid in effectively addressing client needs and improving internal workflows.

The team culture at ModernFi is centered around respect, collaboration, and continuous growth. We are a close-knit team that values competence, dedication, and a positive attitude. As a Solutions Engineer, you'll be encouraged to bring your unique experiences to the table, share insights, and support your colleagues as we all strive to improve. With an emphasis on quality work, every team member plays a crucial role in our success and is empowered to take ownership of their contributions.

When answering this question, it's important to highlight specific projects where you managed client onboarding. Discuss the steps you took, any challenges you faced, and how you communicated with both technical teams and clients. Emphasize your ability to tailor approaches based on client needs and ensure a smooth transition to the platform.

Explain your approach to prioritization, perhaps using tools like task lists or project management software. Provide examples of how you’ve successfully balanced competing deadlines without sacrificing quality, demonstrating your organizational skills and ability to handle pressure.

Discuss your communication strategy, emphasizing the use of clear, relatable language and visual aids. Share anecdotes about previous experiences where effective communication led to successful outcomes and strengthened client relationships.

Highlight the importance of listening to client feedback and providing timely solutions. Share instances where you incorporated client suggestions or addressed concerns promptly to enhance the onboarding experience.

Mention any relevant languages or tools you are familiar with, such as Python, SQL, or cloud technologies like AWS. Discuss how you’ve used these tools in previous roles to efficiently solve problems or improve processes, particularly in client-facing situations.

Be sure to choose a specific challenge that showcases your problem-solving abilities. Describe the situation, your approach to resolving the issue, and the positive outcome that resulted, highlighting your technical knowledge and adaptability.

Discuss your methods for staying current with industry trends, such as attending workshops, participating in webinars, or following thought leaders in fintech. This shows your commitment to professional growth and readiness to leverage new technologies at ModernFi.

Outline the multifaceted role of a Solutions Engineer in enhancing the customer experience. Discuss how technical proficiency, effective communication, and empathy contribute to creating a positive onboarding journey that meets client expectations.

Explain how you allocate time between hands-on technical work and client meetings or communication. Providing an example of how you’ve successfully maintained this balance will reinforce your ability to manage diverse responsibilities.

Convey your enthusiasm for ModernFi’s mission and values. Discuss how your skills and experiences align with the role and how you see yourself contributing to the company's growth as well as your own professional development.