F&B Supervisor

As an F&B Supervisor at Pendry, your key responsibilities will include training new staff, managing inventory levels, and handling customer inquiries and complaints to ensure high levels of satisfaction. You’ll also assist in scheduling and various administrative tasks while overseeing the setup and maintenance of the department. It’s a role that’s perfect for those who enjoy leading teams and creating memorable guest experiences.

To apply for the F&B Supervisor role at Pendry, you should have a minimum of one year of experience in food and beverage operations. Experience in a luxury hotel environment is a plus. Additionally, you should possess intermediate computer skills and be able to work a flexible schedule, including weekends and holidays. Strong teamwork and communication skills are also essential for this position.

At Pendry, training for the F&B Supervisor includes both initial onboarding for new hires as well as ongoing development opportunities for existing staff. You will be deeply involved in training new associates, helping them enhance their skills and knowledge in a supportive environment that encourages growth and retains a focus on service excellence.

Working as a F&B Supervisor at Pendry offers a vibrant, engaging, and collaborative environment. You’ll be part of a talented team dedicated to crafting exceptional guest experiences. With a strong emphasis on personal and professional growth, Pendry creates a workplace where everyone feels empowered, appreciated, and motivated to contribute to the success of the organization.

Pendry values the contributions of all its team members, and as an F&B Supervisor, you'll enjoy several benefits. These include free meals and uniforms, healthcare benefits, a 401k retirement plan with company matching, and access to hotel discounts. Additionally, Pendry hosts various associate events throughout the year to foster team bonding and community engagement.

When dealing with an upset customer, it's important to remain calm and attentive. Listen to their concerns without interruption and acknowledge their feelings. Offer sincere apologies, and then propose a solution that aligns with company policies while ensuring guest satisfaction. This approach not only resolves the situation but also reinforces trust in your leadership as a supervisor.

When interviewing for the F&B Supervisor position, share a specific example of successfully training a team member. Describe the training methods you used, the challenges faced, and how you measured their progress. Highlighting your ability to encourage and develop others will demonstrate your leadership capabilities in this role.

Discussing your strategies for effective inventory management will showcase your organizational skills. You might talk about utilizing inventory management systems, conducting regular audits, and maintaining communication with suppliers to ensure stock levels meet demand while minimizing waste. This highlights your proactive approach in the F&B Supervisor role.

To ensure your team consistently meets service standards, emphasize ongoing training, regular feedback, and clear communication of expectations. Create checklists for staff and perform spot checks during service. This commitment to maintaining high standards demonstrates your dedication as a Food and Beverage Supervisor at Pendry.

Motivating a team during peak hours involves positivity and strong leadership. Share how you implement team huddles at the beginning of a shift to set a collaborative tone, recognize individual contributions, and foster an environment of teamwork. Referring to the sense of accomplishment that follows can also inspire resilience under pressure.

Maintaining cleanliness and safety is crucial in the F&B industry. You might want to discuss implementing regular cleaning schedules, ensuring staff are trained in health and safety regulations, and conducting inspections to confirm compliance as part of your role as a supervisor. This not only supports guest satisfaction but also protects staff health.

In handling conflict, it’s key to remain impartial and address issues directly with those involved. Describe how you encourage open dialogue, listen to all perspectives, and mediate discussions to reach a resolution. Effective conflict management shows your ability to foster a harmonious workplace as an F&B Supervisor.

Expressing the value of guest feedback is essential. Discuss how you not only encourage guests to share their experiences but also how you analyze this feedback to implement positive changes in service. This forward-thinking approach reflects your commitment to continuous improvement as a Food and Beverage Supervisor.

During the interview, share a memorable instance where you went above and beyond for a guest. This could involve surprising them with a special dish, accommodating a unique request, or simply providing exceptional service. This showcases your dedication to creating memorable experiences in your role at Pendry.

Your motivation for wanting to work at Pendry should highlight their values and culture. Discuss how their commitment to exceptional guest service, community involvement, and personal growth resonates with your career aspirations and personal values. This genuine enthusiasm can make a positive impression during your interview.