Server Assistant, Part-Time

As a Server Assistant at Montage Kapalua Bay, your main responsibilities include stocking and cleaning your section, setting and resetting tables with polished silverware, and assisting servers during meal service. You will also be responsible for maintaining cleanliness by immediately cleaning spills and handling equipment with care while following safety standards.

To be a Server Assistant at Montage Kapalua Bay, candidates should possess basic communication skills and a passion for the food and beverage industry. Previous experience in food service is a plus. Additionally, having a flexible schedule, including weekends and holidays, is important for this role.

The work environment at Montage Kapalua Bay is vibrant and supportive, emphasizing personal connections and teamwork. As a Server Assistant, you’ll find yourself immersed in a culture that values creativity and collaboration, providing you with the chance to contribute to memorable guest experiences while enjoying ongoing development opportunities.

Server Assistants at Montage Kapalua Bay enjoy a range of benefits, including free meals, uniforms, ongoing community outreach events, hotel discounts, healthcare benefits, and a 401k retirement plan with company matching. These benefits create a rewarding work life that goes beyond just a paycheck.

To apply for the Server Assistant position at Montage Kapalua Bay, interested candidates can visit our careers page and submit their application. Internal applicants should log into Workday to apply directly. We welcome and encourage applicants with disabilities and would be happy to discuss any necessary accommodations during the hiring process.

A good answer would highlight your ability to prioritize tasks and stay organized. You might discuss methods such as creating a checklist or using effective time management strategies to ensure each duty, from stocking to assisting with service, is completed efficiently.

When responding to difficult situations, it's important to remain calm and listen actively to the guest's concerns. Sharing a specific example of how you've resolved a challenging interaction in the past can illustrate your problem-solving skills and demonstrates your commitment to guest satisfaction.

Teamwork is crucial for the Server Assistant position. You should discuss how collaborating effectively with servers and kitchen staff ensures a seamless dining experience. Sharing stories of past teamwork experiences can further validate your ability to work well with others.

Your response should reflect your enthusiasm for the hospitality industry and the specific attributes of Montage Kapalua Bay. Expressing a desire to create memorable experiences and grow within a supportive environment can make a strong impression during the interview.

Creating 'WOW' moments involves going above and beyond in service. Highlight examples of how you’ve previously surprised guests, such as remembering their preferences or offering personalized recommendations, and share your passion for making each dining experience unique.

An effective answer should focus on your adherence to safety and cleanliness standards. Providing examples such as promptly cleaning spills and managing dishware can demonstrate your commitment to maintaining a safe and inviting environment for guests and fellow staff.

Discuss your strategy for prioritizing tasks, such as focusing on immediate guest needs while keeping the workspace organized. Providing an example of a busy shift where you effectively managed multiple responsibilities can illustrate your ability to work under pressure.

Your answer should express your passion for culinary experiences and how you enjoy connecting with people. Highlighting the satisfaction of creating enjoyable experiences for others shows you truly value guest interaction and the impact of excellent service.

It's important to stay composed and communicate effectively during unforeseen circumstances. Sharing an example of a past experience where you successfully handled a delay and kept guests informed can demonstrate your professionalism and commitment to customer service.

A great Server Assistant excels in communication, teamwork, and a proactive approach to guest service. Stating that you understand the importance of creating positive dining experiences and supporting your team can highlight your commitment to the role.