Server, Tree Shack, Seasonal

As a Server at Tree Shack, your responsibilities include ensuring food and beverages are served promptly and professionally, assisting guests with menu selections while answering questions about ingredients and dietary restrictions, taking accurate orders, and anticipating guest needs throughout their dining experience. You will also promote menu specials and maintain cleanliness and safety standards.

To apply for the Server position at Tree Shack, you should have a minimum of one year of experience in food and beverage operations. While not mandatory, experience in luxury hotel environments and familiarity with systems like Micros can be beneficial. You should also possess basic communication skills and the ability to work flexible hours, including weekends and holidays.

The work environment for Servers at Tree Shack is vibrant and dynamic, promoting collaboration and creativity. You'll be part of a passionate team dedicated to crafting memorable experiences for guests, with plenty of opportunities for personal growth, teamwork, and participation in events throughout the year. Our focus on inclusivity ensures everyone feels valued and recognized.

As a Server at Tree Shack, you can enjoy several benefits, including free meals, complimentary uniforms and cleaning, hotel discounts, and participation in community outreach events. Additionally, you’ll have access to healthcare benefits and a 401k retirement plan with company matching, making your overall experience rewarding and fulfilling.

While previous experience in the food and beverage industry is beneficial, we encourage passionate individuals at any experience level who are eager to learn and grow to apply for the Server position at Tree Shack. A willingness to engage with guests and a positive attitude can go a long way in this role!

When answering this question, focus on your passion for hospitality and guest service. Highlight what appeals to you about Tree Shack specifically, such as its commitment to creating memorable dining experiences or its reputation for a supportive work environment.

It’s crucial to remain calm and professional when dealing with difficult customers. Explain how you listen to their concerns, empathize with their situation, and offer solutions to resolve the issue. Providing excellent customer service even in challenging situations is key.

Share a specific story that illustrates your dedication to guest satisfaction. Detail the actions you took to enhance their experience, and what the outcome was. This showcases your commitment to creating 'WOW' moments for guests.

Discuss your approach to suggestive selling, such as understanding the menu well and recommending items based on guests' preferences. Engaging guests with enthusiasm about specials or new items can enhance their dining experience.

Talk about your ability to stay organized and focused under pressure. Describe how you assess guests' needs, delegate tasks when appropriate, and maintain a flow of service while ensuring everyone is attended to efficiently.

Mention your commitment to maintaining cleanliness and following health standards. Describe how you keep track of safety protocols, ensure food hygiene practices are observed, and communicate appropriately with your team.

Share your genuine enthusiasm for specific menu items. Explain how your recommendations are influenced by guests' tastes and dietary preferences, which will showcase your knowledge and personal touch in the service.

Explain your approach to taking responsibility for mistakes and rectifying the situation. This includes promptly addressing the issue with the guest, providing solutions, and ensuring that such a mistake doesn’t happen again.

Discuss your strategies for personalization, such as remembering guests' names, their favorite menu items, or special requests. Building strong relationships is crucial for repeat business and fostering a welcoming environment.

Highlight your passion for providing excellent service and creating enjoyable experiences for guests. Discuss how interacting with diverse people and making them feel valued motivates you to excel in your role as a Server.