Server, Cabaret, Part-Time

As a Server at Pendry, you'll be responsible for ensuring that food and beverages are served in a professional and timely manner while assisting guests with menu selections. This includes taking accurate orders, anticipating guest needs throughout their meal, and promoting menu items and specials. The role emphasizes excellent service and the creation of memorable dining experiences for all guests.

To be considered for the Server position at Pendry, you ideally should have at least one year of experience in food and beverage operations. A background in luxury hotel services and familiarity with Micros or similar systems would be beneficial. Most importantly, a passion for engaging with guests and delivering exceptional service is essential.

At Pendry, you'll find a vibrant and supportive working environment that encourages creativity and personal growth. You'll be surrounded by a team that values collaboration and the shared goal of providing exceptional guest experiences. The culture is centered on authenticity, making work not just a job, but a fulfilling career path.

The Server position at Pendry requires stamina and the ability to stand and move for extended periods. You should be able to lift and carry up to 50 pounds regularly during your shift, as well as push and pull food serving equipment weighing up to 200 pounds. Maintaining a strong physical presence is crucial for meeting the demands of the fast-paced dining environment.

As a Server at Pendry, you will enjoy a range of benefits designed to enhance your work experience. These include free meals and uniforms, ongoing community outreach events, hotel discounts, and opportunities for career growth. Additionally, you will have access to healthcare benefits and a 401k retirement plan with company matching.

To ensure timely service, one must prioritize organization and effective communication with the kitchen staff. Engaging with guests to anticipate their needs and preparing their orders accurately can significantly streamline the process and reduce wait times.

When faced with difficult customers, the key is to remain calm and empathetic. Listening to their concerns, validating their feelings, and promptly addressing issues while maintaining a friendly demeanor can effectively resolve the situation and elevate the guest's experience.

When asked about outstanding service, share a specific example where you went above and beyond for a guest—whether it was remembering a name, creating a custom experience, or quickly resolving a complaint. This showcases your commitment to exceptional service.

Discuss your familiarity with suggestive selling by highlighting instances where you've successfully recommended dishes or drinks based on guests' preferences. This is a great way to demonstrate your knowledge of the menu and your ability to enhance guest experiences.

Prioritizing tasks during busy hours involves multi-tasking efficiently. Setting immediate priorities, such as checking on tables with pending orders or needs, ensures that all guests receive prompt attention without compromising overall service quality.

The most important quality in a Server is the ability to engage genuinely with guests. A friendly, approachable demeanor creates a welcoming atmosphere and can significantly influence the dining experience—making guests feel valued and appreciated.

Familiarizing yourself with the menu involves studying each dish, tasting if possible, and understanding ingredients and preparation methods. This knowledge not only allows you to make recommendations confidently but also equips you to answer any guest queries thoroughly.

In a restaurant setting, teamwork is crucial. My approach includes open communication with team members, helping each other during busy shifts, and maintaining a positive attitude to create a collaborative work environment. This synergy leads to better service for guests.

Maintaining cleanliness involves regularly washing hands, sanitizing utensils, and ensuring that tables and dining areas are tidy. Familiarizing yourself with health and safety regulations and diligently adhering to them throughout your shift is essential.

Express genuine enthusiasm for the Server position at Pendry. You might mention that their commitment to creating memorable guest experiences aligns with your passion for hospitality, and you appreciate the opportunities for growth and the supportive work culture they offer.