Prenatal Education Coordinator- Full Time Rotating

As a Prenatal Education Coordinator at Northwestern Medicine, you'll be responsible for overseeing all aspects of prenatal education classes, including assessment, design, development, and evaluation. Your role includes maintaining communication with unit leadership, investigating customer complaints, and enhancing the professional growth of clinical education staff through various in-services and educational programs. You'll also schedule courses, manage instructor schedules, and engage in community outreach to promote these essential classes.

To qualify for the Prenatal Education Coordinator position at Northwestern Medicine, you will need a Bachelor's degree in Nursing or Education, along with current Illinois RN licensure and experience in educational instruction. Certifications in CPR (Basic Life Support) are required, while a Master's degree, supervisory experience, or certifications such as IBCLC and Childbirth Educator would be highly regarded as preferred qualifications.

The Prenatal Education Coordinator at Northwestern Medicine supports staff development by organizing training and orientation for new instructors, conducting evaluations after 90 days and annually, and facilitating in-services and educational meetings. This role also involves using professional resources to enhance the education provided to both instructors and participants, ensuring that quality and standards are upheld consistently.

Employees working as Prenatal Education Coordinators at Northwestern Medicine can take advantage of competitive benefits, including tuition reimbursement for further education, loan forgiveness programs, a 401(k) retirement plan with matching contributions, and various lifecycle benefits designed to support employees at different stages of their careers and lives. These benefits reflect Northwestern Medicine's commitment to the well-being of its employees.

To prepare for a role as a Prenatal Education Coordinator at Northwestern Medicine, you'll want to ensure you meet the educational and certification requirements, including a Bachelor's degree in Nursing or Education. Gaining experience in educational instruction will be beneficial, along with understanding the specifics of prenatal education programs. Staying updated with current literature, attending relevant seminars, and acquiring certifications can also give you a competitive edge in the hiring process.

To effectively manage scheduling, I prioritize communication, keeping an up-to-date calendar and working tightly with both instructors and registration staff. I ensure that I’m aware of availability and preferences, while also being ready to resolve any conflicts promptly to maintain smooth operations.

For resolving customer complaints, I utilize a proactive approach by listening carefully to the concerns raised, empathizing with the individual, and following up on any issues promptly. I document these interactions to identify patterns that might improve our services and ensure patient satisfaction.

I focus on creating a supportive environment. This includes organizing regular training sessions, in-services, and encouraging participation in continuing education opportunities. I also ensure feedback loops where staff can share their learning needs, tailoring development efforts to help them grow effectively.

I conduct evaluations by establishing clear performance metrics aligned with organizational standards. After observing their teaching sessions, I provide constructive feedback and set goals collaboratively with the instructors, facilitating discussions about their professional development journey.

To stay updated, I make it a priority to attend relevant seminars, read current literature in the field, and network with peers through professional organizations. This continuous learning approach allows me to incorporate the latest evidence-based practices into our prenatal education.

My experience with community outreach includes creating promotional materials, visiting physician offices to establish partnerships, and conducting needs assessments to tailor programs to community requirements. These activities are vital in raising awareness and driving enrollment in our classes.

I ensure diversity and inclusivity by actively seeking feedback from different demographic groups to understand their specific needs. I work on incorporating culturally relevant materials and resources, providing language assistance when necessary, and promoting programs that are accessible to all.

An effective Prenatal Education Coordinator possesses strong leadership and communication skills, empathy for patients and staff, a commitment to continued education, and the ability to foster collaboration among diverse teams. They are also adaptable and proactive in responding to the evolving needs of both educators and families.

In such a situation, I would first have a private conversation with the instructor to understand any underlying issues. Then, I would offer support and resources, and set clear expectations for improvement, followed by regular check-ins to monitor progress and provide ongoing feedback.

I utilize participant feedback surveys, attendance records, and post-class assessments to gauge the effectiveness of our prenatal education programs. Additionally, I track outcomes over time to ensure that we are meeting our goals and identify areas for improvement.