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Lab Manager of Operations - Cytology

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

The Manager, Operations - Labs reflects the mission, vision, and values of Northwestern Medicine Central DuPage Hospital and adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Manager collaborates with leadership to advance quality strategies, ensure a professional work environment, facilitate timeliness of services, and enhance patient satisfaction.  The Manager is responsible for fiscal, human resource, and quality outcomes for their defined service area or unit. The Manager places the needs of the patient and other customers as a first priority and demonstrates the skills necessary to meet and exceed expectations. The Manager focuses others on a clearly defined, clearly communicated vision and engages individuals and groups to achieve that vision.  The Manager identifies and develops organizational talent and embraces continuous learning of self and others.

Responsibilities:

  • Attracts, develops, and retains exceptional service providers and provides those individuals with an environment that fosters excellence through continuous learning:
    • Collaborates with Human Resources and other managers to ensure appropriate staffing
    • Advances innovative retention strategies for staff
    • Collaboratively manages the disciplinary process when appropriate
    • Facilitates the annual performance review process
    • Ensures application of staffing tools
    • Facilitates on-boarding of new staff
  • Manages people and resources in laboratory sites within hospitals and long-term care facilities to ensure safe and efficient patient care operations:
    • Assumes 24-hour accountability for quality of patient care, human resources, and overall function.
    • In conjunction with the Laboratory Medical Director and Laboratory Outreach Director, develops section-based goals to support hospital and outreach mission and objectives.
    • Ensures that staff exhibit Patients First standards.
    • Facilitates a multi-disciplinary and collaborative approach to patient care and interdepartmental problem solving/service delivery.
    • Develops and maintains relationships with all customers and suppliers.
    • Assures that service standards are developed, implemented and evaluated.
    • Creates an environment of high morale and motivated professionals.
    • Ensures that the environment is clean and attractive, safe, and free from hazards for patients, staff and visitors.
    • Assumes delegated management responsibilities in the absence of the Director.
    • Maintains productivity systems.
    • Facilitates planned growth in new program areas.
    • Participates and takes leadership roles in Hospital Committees as appropriate.
  • Establishes, implements, and monitors the unit or service area’s capital and operating budget to achieve defined targets:
    • Creates annual operating budget and is accountable for monthly financial performance
    • Creates and implements new and replacement capital requests and departmental projects
    • Partners with leadership to advance improvement initiatives and opportunities
  • Leads the development and implementation of approaches to attain maximum quality and efficiency of service provision:
    • Supports continuous quality improvement initiatives during the Define, Measure, Analyze, Implement, Control (DMAIC) phase
    • Monitors and reports on departmental regulatory compliance
    • Monitors and reports upon departmental productivity (statistics) and works with the management team to strategize means to maximize output. Develops tools/metrics necessary to adequately assess departmental performance
    • Incorporates results of compliance audits in the improvement of services and enhancement of patient care consistent with hospital policy
  • Quality of Care and Service Management:
    • Develops and maintains a quality management system which allows for consistent evaluation and improvement of services and products in relation to physician and patient care requirements. Documents all significant activities and takes corrective action as necessary.
    • Attends Clinical Care Evaluation Committee (CCEC)
    • Designs and implements clinical protocols and quality improvements
    • Develops systems for improvement of the department’s services provided in relation to physician and patient care requirements.
    • Ensures Quality Dashboards are achieved
    • Involved in patient care issue follow-up
    • Incorporates results of QM audits in the improvement of services and enhancement of patient care consistent with hospital policy.
  • Customer Focus:
    • Clearly identifies the internal and external customer(s) for their unit or service area and their respective requirements/expectations.
    • Actively seeks methods of concurrent and retrospective feedback from customers, listens to customer feedback and implements solutions and/or interventions as appropriate.
  • Creative Leadership:
    • Translates organizational vision into a unit or service area vision that engages staff in contributing to and achieving that vision.
  • Coaching and Development:
    • Provides daily, just-in-time feedback to improve performance and self-esteem of staff.
    • Tracks coaching discussions and actual performance of associates to ensure accountability.
    • Seeks ways to match staff members’ talents and career interests with organizational opportunities.
  • Continuous Learning:
    • Continually examines ways to improve business relationships with customers, suppliers, community, etc.
    • Seeks and is open to new ideas from a wide range of sources; encourages others to share knowledge and best practices.
  • Additional Key Functions:
    • Ensures compliance with applicable federal, state, local, AABB, FDA, TJC, CAP, CLIA, multi-disciplinary, hospital regulations, policies and procedures.
    • Participates in planning and maintenance of the laboratory information system (LIS).
    • Participates in the strategic planning/goal-setting for the department, including the implementation of new technologies and services.

Qualifications

Required:

  • Bachelor’s degree
  • Demonstrates personal alignment with Northwestern Medicine’s core values of integrity, excellence, patients first, and teamwork.
  • Demonstrates effective communication and interpersonal skills.
  • Demonstrates the ability to plan, organize, and direct the activities of others.

Preferred:

  • Master’s degree
  • Certification in area of specialty or administration
  • CT (ASCP)
  • Certified on Thin Prep Imaging System 
  • Experience managing a large Cytology operation
  • Experience screening and going on procedures
    • part time will be spent screening gyne

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Average salary estimate

$85000 / YEARLY (est.)
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$75000K
$95000K

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What You Should Know About Lab Manager of Operations - Cytology, Northwestern Memorial Healthcare

At Northwestern Medicine, we're on a mission to redefine healthcare, and we're looking for a talented Lab Manager of Operations - Cytology to join our team at 25 N. Winfield Rd., Winfield, IL. In this exciting role, you will have the opportunity to make a real impact by overseeing laboratory operations, ensuring a patient-first approach is maintained throughout our services. You'll collaborate closely with leadership to execute quality strategies, enhance patient satisfaction, and foster a positive work environment for our exceptional staff. As the Lab Manager of Operations, your responsibilities will range from crafting innovative staffing solutions to managing performance reviews and onboarding processes. You'll have a hand in maintaining quality patient care, setting and achieving departmental goals, and leading our talented team to greater heights by creating an environment that encourages continuous learning and professional development. We value a culture of respect, teamwork, and excellence, and as our Lab Manager, you will be pivotal in living these values. Join us, and help create a healthcare experience that puts patients first while developing your own career in an inspiring workplace. If you're ready to step into a role where your skills can shine, we can't wait to meet you!

Frequently Asked Questions (FAQs) for Lab Manager of Operations - Cytology Role at Northwestern Memorial Healthcare
What are the responsibilities of a Lab Manager of Operations - Cytology at Northwestern Medicine?

As a Lab Manager of Operations - Cytology at Northwestern Medicine, you'll oversee all facets of laboratory operations, ensuring a high standard of patient care. Responsibilities include managing staff, improving quality assurance processes, collaborating with other departments, and creating a clean and safe environment for both staff and patients. You'll also take accountability for the financial performance and strategic planning of the department.

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What qualifications are needed for Lab Manager of Operations - Cytology at Northwestern Medicine?

To qualify for the Lab Manager of Operations - Cytology position at Northwestern Medicine, a Bachelor’s degree is required, with a Master's degree preferred. Additionally, effective communication and interpersonal skills, along with experience in managing a large Cytology operation, will make you an ideal candidate for this role.

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What kind of work environment can I expect as a Lab Manager of Operations - Cytology at Northwestern Medicine?

At Northwestern Medicine, you can expect a collaborative and dynamic work environment. As a Lab Manager of Operations - Cytology, you will work alongside dedicated professionals who prioritize patient care and continuous improvement, all within an organization that values integrity, excellence, and teamwork.

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How does Northwestern Medicine support the professional development of a Lab Manager of Operations - Cytology?

Northwestern Medicine is committed to the professional growth of its employees, including Lab Managers of Operations - Cytology. Support includes opportunities for continuous learning, collaboration with other managers, and access to innovative tools and technologies that facilitate professional advancement and enhance laboratory operations.

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What does a typical day look like for a Lab Manager of Operations - Cytology at Northwestern Medicine?

A typical day for a Lab Manager of Operations - Cytology at Northwestern Medicine involves overseeing laboratory operations, managing staff schedules, conducting performance reviews, engaging in quality control measures, and collaborating with doctors and patients. You'll balance administrative tasks with hands-on leadership, all while maintaining a focus on improving patient outcomes.

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Common Interview Questions for Lab Manager of Operations - Cytology
Can you describe your experience in managing laboratory operations?

When answering this question, emphasize your specific management experiences, including skills in staff supervision, budget management, and quality assurance protocols. Highlight any strategies you implemented that improved operations or patient care.

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How do you ensure quality assurance in a laboratory setting?

Discuss your experience with quality management systems, the development of standard operating procedures, and how you've implemented continuous improvement initiatives. Give examples that demonstrate your commitment to high standards.

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What strategies would you employ to retain talented lab staff?

Outline your approach to staff retention, such as creating a positive work culture, providing growth opportunities, and maintaining open lines of communication. Mention any successful retention strategies you've used in your previous roles.

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How do you prioritize patient care in a busy lab environment?

Talk about how you prioritize patient care by ensuring efficient processes, staff training, and a customer-focused approach. Describe any systems you've implemented that ensure seamless patient interactions and quick turnaround times.

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What is your experience with regulatory compliance in laboratory operations?

Detail your knowledge of relevant regulations and standards, such as CAP, CLIA, and TJC. Share any experiences you have in conducting audits or ensuring compliance within laboratory practices.

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How do you handle conflict resolution among lab staff?

Discuss your conflict resolution strategies, such as open communication, mediation practices, and fostering a collaborative environment. Provide examples where your approach led to a resolution and improved team dynamics.

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What are your methods for achieving departmental budget goals?

Explain your approach to budget management, such as forecasting, monitoring expenses, and finding ways to optimize resource allocation. Highlight any experience where you successfully met or exceeded budget expectations.

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How would you approach the onboarding process for new staff?

Describe your onboarding strategy, focusing on orientation, training programs, and mentorship. Emphasize how your approach helps new staff integrate into the team effectively.

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What quality improvement initiatives have you led in previous roles?

Share specific quality improvement projects you’ve initiated, detailing their purpose, execution, and outcomes. Discuss how these initiatives positively impacted service delivery and patient care.

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How do you incorporate feedback from staff and patients to improve lab operations?

Discuss your methods for soliciting and integrating feedback, such as surveys, informal discussions, or review sessions. Describe how implementing feedback has led to operational improvements in your past roles.

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Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Vision Insurance
Performance Bonus
Paid Holidays

Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine. The entities involved in Northwestern Medicine remain separate organizations. Northwestern Medicine is a t...

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Full-time, on-site
DATE POSTED
March 8, 2025

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