Band
Level 6
Job Description Summary
The location for this role is East Hanover, NJ.
Job Description
The Insights and Decision Science (IDS) team is dedicated to enabling improved decision-making at Novartis by leveraging data and advanced analytics capabilities to generate actionable insights that drive business growth. We collaborate closely with the US business, bringing insights and challenging ideas to empower smarter, data-driven decision-making. Reporting to the ED, Product Adoption, this position plays a vital role in bridging technical solutions with customer insights, thereby contributing to the overall success of Novartis’ business.
In alignment with the broader objectives of the Insights and Decision Science (IDS) team, the Director Product Adoption plays a key role in supporting the broader Novartis environment to implement new technologies that enhance support operations. This role plays an important role in ensuring the product satisfies the user requirements and all feedback shared by end users are well incorporated in the product by collaborating with development teams and facilitating effective communication to enhance product functionality to drive business growth and ensuring our products remain competitive and impactful in the market.
Key Responsibilities:
Influence the development a comprehensive framework for product support that aligns with organizational goals and customer expectations
Ensure that the ticketing system supports efficient capture, categorization, and prioritization of requests
Refine high-level processes and guidelines for triaging support requests, ensuring alignment with organizational priorities and customer needs
Communicate and collaborate with DDIT and other stakeholders to ensure alignment on technical solutions and priorities to address user-reported issues and enhance product functionality
Foster strong working relationships with relevant development teams to identify, document, and prioritize product defects in collaboration with development teams and vendors as needed
Ensure thorough user testing and validation of defect resolutions and product updates
Influence development of strategic feedback mechanisms to gather customer insights, informing product improvements and innovations and facilitate sharing of these insights
Enhance the efficiency and effectiveness of support operations while identifying opportunities for process improvements and innovations in product support
Novartis seeks an individual with extensive experience overseeing data governance operations. The individual should have a deep understanding of industry best practices and a proven ability to manage data-related risks, including privacy and security concerns. A commitment to driving continuous improvement in data governance processes, informed by data insights and industry trends, is essential to this role.
Education:
Bachelor's or Master's degree in Information Management, Computer Science, Business Administration, or related field.
Essential Requirements:
Minimum 8 years of experience in product support or a related field, with a proven track record of leadership and strategic oversight
Demonstrated ability to develop and implement strategic frameworks for product support that align with organizational goals
Experience in implementing best practices and new technologies to enhance operational efficiency and effectiveness.
Excellent leadership, communication, and stakeholder management skills.
Ability to influence and drive change in a complex organizational environment.
Proficiency in leveraging data and analytics to drive decision-making and improve support operations.
Strong problem-solving skills and the ability to identify and address complex product defects and user-reported issues.
Strong analytical skills, with the ability to monitor and interpret key performance indicators (KPIs) to drive strategic improvements.
Novartis Compensation and Benefit Summary:
The pay range for this position at commencement of employment is expected to be between $185,500.00 and $344,500.00 per year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.
Accessibility and reasonable accommodations
The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to tas.nacomms@novartis.com call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
https://www.novartis.com/careers/careers-research/notice-all-applicants-us-job-openings
Salary Range
$185,500.00 - $344,500.00
Skills Desired
Agility, Brand Awareness, Cross-Functional Collaboration, Customer Engagement, Customer Experience, Customer Insights, Data Strategy, Digital Marketing, Go-To-Market Strategy, Influencing Skills, Inspirational Leadership, Marketing Strategy, Media Campaigns, People Management, Product Marketing, Product Roadmap, Return on Investment (ROI), Stakeholder Engagement, Stakeholder Management, Strategic MarketingIf an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Are you ready to take on an impactful role as the Director, Product Adoption at Novartis in East Hanover, NJ? This exciting position sits at the intersection of data and customer insights, driving business growth through data-driven decision-making. You will be part of the Insights and Decision Science (IDS) team, working closely with various departments to ensure our products truly satisfy user requirements. Your leadership skills will shine as you influence the development of support frameworks that align with both organizational goals and customer expectations. You should have a strong background in product support, as your role will involve managing the ticketing system, optimizing support operations, and fostering relationships with technical teams to address product defects. We’re looking for someone with a minimum of 8 years’ experience in product support, strong analytical skills, and the ability to leverage data and analytics for impactful results. Furthermore, you’ll contribute to strategic feedback mechanisms designed to gather customer insights and maintain our competitive edge in the marketplace. If you possess excellent leadership qualities, outstanding communication skills, and a drive to foster innovation, then you could be the perfect fit for our team at Novartis. Join us and help shape the future of our products to better serve our customers and improve healthcare outcomes.
Novartis seeks an experienced Therapeutic Area Biomarker Lead to spearhead biomarker development and precision medicine strategies in a full-time onsite role based in Cambridge, MA.
Join Novartis as an Associate Director in Genetic Toxicology to play a pivotal role in drug safety and compliance efforts across innovative pharmaceutical projects.
Drive the success of Ometria’s integration solutions as the Integrations Manager, leading a talented team to build seamless connections between platforms and client systems.
Lead the marketing strategy and execution for innovative AI-driven products at Tarjama&.
Lead the charge in creating innovative lifestyle footwear at New Balance as a Global Product Manager.
Lead the product management team at Mozilla to boost Firefox's growth through innovative strategies and user engagement enhancements.
Join Anchorage Digital as a Product Manager to drive growth in wealth and asset management solutions within the digital asset ecosystem.
Join OnePay as a Technical Product Manager to drive engineering initiatives that enhance financial services for millions of consumers.
SEON is looking for an experienced Technical PM to lead AI Research and innovate fraud prevention technologies in a hybrid environment.
As a key player in NBCUniversal's Commerce team, the Principal Product Manager will shape the strategic vision for integrating 3rd party subscription management features with Peacock services.
Our purpose is to reimagine medicine to improve and extend people's lives. We use innovative science and technology to address some of society's most challenging healthcare issues. We discover and develop breakthrough treatments and find new ways ...
183 jobsSubscribe to Rise newsletter