Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
Director, Product Adoption image - Rise Careers
Job details

Director, Product Adoption

Band

Level 6


 

Job Description Summary

The location for this role is East Hanover, NJ.


 

Job Description

The Insights and Decision Science (IDS) team is dedicated to enabling improved decision-making at Novartis by leveraging data and advanced analytics capabilities to generate actionable insights that drive business growth. We collaborate closely with the US business, bringing insights and challenging ideas to empower smarter, data-driven decision-making. Reporting to the ED, Product Adoption, this position plays a vital role in bridging technical solutions with customer insights, thereby contributing to the overall success of Novartis’ business. 

In alignment with the broader objectives of the Insights and Decision Science (IDS) team, the Director Product Adoption plays a key role in supporting the broader Novartis environment to implement new technologies that enhance support operations. This role plays an important role in ensuring the product satisfies the user requirements and all feedback shared by end users are well incorporated in the product by collaborating with development teams and facilitating effective communication to enhance product functionality to drive business growth and ensuring our products remain competitive and impactful in the market.

Key Responsibilities:

  • Influence the development a comprehensive framework for product support that aligns with organizational goals and customer expectations 

  • Ensure that the ticketing system supports efficient capture, categorization, and prioritization of requests 

  • Refine high-level processes and guidelines for triaging support requests, ensuring alignment with organizational priorities and customer needs 

  • Communicate and collaborate with DDIT and other stakeholders to ensure alignment on technical solutions and priorities to address user-reported issues and enhance product functionality 

  • Foster strong working relationships with relevant development teams to identify, document, and prioritize product defects in collaboration with development teams and vendors as needed 

  • Ensure thorough user testing and validation of defect resolutions and product updates 

  • Influence development of strategic feedback mechanisms to gather customer insights, informing product improvements and innovations and facilitate sharing of these insights 

  • Enhance the efficiency and effectiveness of support operations while identifying opportunities for process improvements and innovations in product support 

Novartis seeks an individual with extensive experience overseeing data governance operations. The individual should have a deep understanding of industry best practices and a proven ability to manage data-related risks, including privacy and security concerns. A commitment to driving continuous improvement in data governance processes, informed by data insights and industry trends, is essential to this role. 

 Education:

  • Bachelor's or Master's degree in Information Management, Computer Science, Business Administration, or related field. 

Essential Requirements: 

  • Minimum 8 years of experience in product support or a related field, with a proven track record of leadership and strategic oversight 

  • Demonstrated ability to develop and implement strategic frameworks for product support that align with organizational goals 

  • Experience in implementing best practices and new technologies to enhance operational efficiency and effectiveness. 

  • Excellent leadership, communication, and stakeholder management skills. 

  • Ability to influence and drive change in a complex organizational environment. 

  • Proficiency in leveraging data and analytics to drive decision-making and improve support operations. 

  • Strong problem-solving skills and the ability to identify and address complex product defects and user-reported issues. 

  • Strong analytical skills, with the ability to monitor and interpret key performance indicators (KPIs) to drive strategic improvements. 

Novartis Compensation and Benefit Summary:

The pay range for this position at commencement of employment is expected to be between $185,500.00 and $344,500.00 per year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.


 

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.


 

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to tas.nacomms@novartis.com call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

https://www.novartis.com/careers/careers-research/notice-all-applicants-us-job-openings



 

Salary Range

$185,500.00 - $344,500.00


 

Skills Desired

Agility, Brand Awareness, Cross-Functional Collaboration, Customer Engagement, Customer Experience, Customer Insights, Data Strategy, Digital Marketing, Go-To-Market Strategy, Influencing Skills, Inspirational Leadership, Marketing Strategy, Media Campaigns, People Management, Product Marketing, Product Roadmap, Return on Investment (ROI), Stakeholder Engagement, Stakeholder Management, Strategic Marketing
Novartis Glassdoor Company Review
3.9 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
Novartis DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of Novartis
Novartis CEO photo
Vas Narasimhan
Approve of CEO

Average salary estimate

$265000 / YEARLY (est.)
min
max
$185500K
$344500K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director, Product Adoption, Novartis

Are you ready to take on an impactful role as the Director, Product Adoption at Novartis in East Hanover, NJ? This exciting position sits at the intersection of data and customer insights, driving business growth through data-driven decision-making. You will be part of the Insights and Decision Science (IDS) team, working closely with various departments to ensure our products truly satisfy user requirements. Your leadership skills will shine as you influence the development of support frameworks that align with both organizational goals and customer expectations. You should have a strong background in product support, as your role will involve managing the ticketing system, optimizing support operations, and fostering relationships with technical teams to address product defects. We’re looking for someone with a minimum of 8 years’ experience in product support, strong analytical skills, and the ability to leverage data and analytics for impactful results. Furthermore, you’ll contribute to strategic feedback mechanisms designed to gather customer insights and maintain our competitive edge in the marketplace. If you possess excellent leadership qualities, outstanding communication skills, and a drive to foster innovation, then you could be the perfect fit for our team at Novartis. Join us and help shape the future of our products to better serve our customers and improve healthcare outcomes.

Frequently Asked Questions (FAQs) for Director, Product Adoption Role at Novartis
What does the Director, Product Adoption role at Novartis involve?

The Director, Product Adoption at Novartis is responsible for bridging technical solutions with customer insights, ensuring products meet user requirements through effective collaboration with development teams and optimizing support operations.

Join Rise to see the full answer
What qualifications are required for the Director, Product Adoption position at Novartis?

To qualify for the Director, Product Adoption role at Novartis, candidates should have a Bachelor's or Master's degree in a relevant field and a minimum of 8 years’ experience in product support or related areas, showcasing strong leadership and strategic oversight.

Join Rise to see the full answer
How does the Director, Product Adoption contribute to business growth at Novartis?

The Director, Product Adoption contributes to business growth at Novartis by leveraging data analytics, implementing strategic frameworks for product support, and enhancing customer engagement through actionable insights.

Join Rise to see the full answer
What skills are important for the Director, Product Adoption at Novartis?

Key skills for the Director, Product Adoption at Novartis include leadership, strong communication, stakeholder management, problem-solving, and proficiency in data analytics for informed decision-making and operational improvements.

Join Rise to see the full answer
What are the primary responsibilities of the Director, Product Adoption at Novartis?

Primary responsibilities of the Director, Product Adoption at Novartis include developing support frameworks, managing ticketing systems, fostering collaboration with development teams, and driving continuous improvement in product functionality.

Join Rise to see the full answer
Common Interview Questions for Director, Product Adoption
Can you describe your experience with product support and how it relates to the Director, Product Adoption role?

Highlight specific roles where you managed product support, focusing on your ability to develop frameworks that align with organizational goals and how your past experiences have prepared you for challenges in this position.

Join Rise to see the full answer
How do you prioritize customer insights in product development?

Discuss your methods for gathering customer feedback, the tools you've used, and how you've successfully implemented changes in past roles that improved product adoption and user satisfaction.

Join Rise to see the full answer
What strategies do you use to foster collaboration across different teams?

Provide examples of how you’ve built relationships with stakeholders and coordinated with development teams to ensure alignment and address user feedback effectively to enhance product functionality.

Join Rise to see the full answer
Can you walk us through a challenging defect you resolved in a previous role?

Detail the steps you took to identify, document, and collaborate on resolving a significant product defect, demonstrating your problem-solving skills and ability to influence change.

Join Rise to see the full answer
How would you measure success in the Director, Product Adoption position?

Explain the key performance indicators (KPIs) you would track, such as customer satisfaction, product adoption rates, and operational efficiency metrics, and how these align with organizational objectives.

Join Rise to see the full answer
What is your experience with data-driven decision making?

Discuss specific examples of how you have used data analytics to inform decisions in product support or development, highlighting your analytical skills and results achieved.

Join Rise to see the full answer
How do you handle feedback about product functionality from users?

Share your approach for receiving and prioritizing user feedback, how you communicate this with development teams, and the ways you've demonstrated responsiveness to user needs.

Join Rise to see the full answer
In your opinion, what are the key trends in product support right now?

Discuss current trends, such as automation in support processes or the role of AI, and how you believe these trends will influence the Director, Product Adoption role at Novartis.

Join Rise to see the full answer
Describe a time when you influenced a strategic decision in your organization.

Provide a compelling story that outlines the situation, your role, the strategies you used to influence, and the outcome, demonstrating your leadership and innovative thinking.

Join Rise to see the full answer
How do you ensure your team remains aligned with company goals?

Talk about your techniques for communication, setting objectives, and regularly reviewing progress with your team to ensure alignment with the broader organizational goals.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User

Novartis seeks an experienced Therapeutic Area Biomarker Lead to spearhead biomarker development and precision medicine strategies in a full-time onsite role based in Cambridge, MA.

Photo of the Rise User

Join Novartis as an Associate Director in Genetic Toxicology to play a pivotal role in drug safety and compliance efforts across innovative pharmaceutical projects.

Photo of the Rise User
Ometria Remote No location specified
Posted 12 hours ago

Drive the success of Ometria’s integration solutions as the Integrations Manager, leading a talented team to build seamless connections between platforms and client systems.

Photo of the Rise User
Tarjama Remote No location specified
Posted 8 days ago

Lead the marketing strategy and execution for innovative AI-driven products at Tarjama&.

Photo of the Rise User
Posted 13 days ago

Lead the charge in creating innovative lifestyle footwear at New Balance as a Global Product Manager.

Photo of the Rise User
Posted 2 days ago

Lead the product management team at Mozilla to boost Firefox's growth through innovative strategies and user engagement enhancements.

Photo of the Rise User

Join Anchorage Digital as a Product Manager to drive growth in wealth and asset management solutions within the digital asset ecosystem.

Posted 4 hours ago

Join OnePay as a Technical Product Manager to drive engineering initiatives that enhance financial services for millions of consumers.

Photo of the Rise User
Posted 17 hours ago

SEON is looking for an experienced Technical PM to lead AI Research and innovate fraud prevention technologies in a hybrid environment.

Photo of the Rise User
NBCUniversal Hybrid 30 Rockefeller Plaza, New York, NEW YORK
Posted 11 days ago

As a key player in NBCUniversal's Commerce team, the Principal Product Manager will shape the strategic vision for integrating 3rd party subscription management features with Peacock services.

Our purpose is to reimagine medicine to improve and extend people's lives. We use innovative science and technology to address some of society's most challenging healthcare issues. We discover and develop breakthrough treatments and find new ways ...

183 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 4, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
G
Someone from OH, Cincinnati just viewed Operations Lead - AML Refresh Ops (Global Banking) at GHR
Photo of the Rise User
Someone from OH, Akron just viewed Data Scientist II at Kaiser Permanente
Photo of the Rise User
Someone from OH, Eastlake just viewed Summer Intern at Gooch & Housego
I
Someone from OH, Perrysburg just viewed CNC Manufacturing Technician at Innovance
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Lifecycle Marketing Manager at SoFi
Photo of the Rise User
Someone from OH, Cincinnati just viewed Lifecycle Marketing Manager at Caribou
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Marketing Manager at Ocorian
Photo of the Rise User
Someone from OH, Cincinnati just viewed Growth Marketing Manager at Credit Genie
Photo of the Rise User
Someone from OH, Cincinnati just viewed Director of Product Marketing - AAA Campaigns at PrizePicks
Photo of the Rise User
Someone from OH, Cincinnati just viewed Digital Marketing Analyst, Digital Properties at Darden
Photo of the Rise User
Someone from OH, Cincinnati just viewed Growth Lead at io.net
Photo of the Rise User
Someone from OH, Cincinnati just viewed Sr. Manager / Director of Demand Generation at Seesaw
Photo of the Rise User
Someone from OH, Euclid just viewed Work From Home Union Benefits Rep at Global Elite
Photo of the Rise User
Someone from OH, Cincinnati just viewed Runtime QA Tester II at Aechelon Technology
Photo of the Rise User
23 people applied to Product Manager, Music at Spotify