IAM/Infrastructure Support Specialist

As an IAM/Infrastructure Support Specialist at our company, your primary responsibilities will include collaborating with technology teams to analyze and resolve infrastructure issues, troubleshooting defects, managing incidents, and enhancing overall infrastructure stability. You'll also work on automating processes and developing runbooks to streamline operations.

To be successful as an IAM/Infrastructure Support Specialist, you should have a strong understanding of Unix or Windows Server architecture, solid networking skills, and hands-on experience with scripting languages such as Shell script, Perl, or Python. Excellent communication skills are essential for articulating technical issues to stakeholders.

The IAM/Infrastructure Support Specialist plays a crucial role in system performance by identifying and resolving recurring issues, proposing long-term solutions, and automating manual processes. This proactive approach helps enhance infrastructure health and efficiency within the organization.

While experience in the Financial Services Industry is nice to have, it is not a strict requirement for the IAM/Infrastructure Support Specialist position. What matters most is your technical skills and ability to solve complex problems effectively.

As an IAM/Infrastructure Support Specialist, you can expect a collaborative remote work environment where teams work together to enhance infrastructure stability. You'll be encouraged to actively participate in change management and continuous improvement initiatives.

In responding to this question, highlight your hands-on experience with both Unix and Windows Server systems, detailing projects or tasks you've completed that demonstrate your expertise in managing and supporting these environments.

For this question, share a specific situation where you analyzed and resolved a complicated infrastructure problem, explaining the steps you took and the positive outcomes that followed.

Discuss your experience with scripting languages and how you've used automation tools to enhance efficiency. Provide examples of manual processes you've automated and the benefits that resulted from these efforts.

Talk about your preferred methods for managing and escalating incidents, including how you communicate with users and stakeholders throughout the process to ensure transparency and effectiveness.

Explain your approach to maintaining system stability, such as regular monitoring, troubleshooting recurring issues, and implementing long-term solutions, while emphasizing a proactive mindset towards continuous improvement.

Share the specific tools and technologies you have experience with, such as configuration management tools or automation software. Discuss how they have enhanced your support capabilities.

Provide an example that illustrates your ability to communicate complex technical concepts in an understandable way to non-technical team members or stakeholders, highlighting your communication skills.

Offer your insights on current industry challenges, such as cybersecurity threats, and discuss how you would address these challenges in your role.

Discuss the resources you utilize to keep your skills current, such as online courses, certifications, industry blogs, or forums, and how these resources contribute to your professional growth.

Share your enthusiasm for the position and the company, mentioning specific aspects of their culture or projects that resonate with you. Connect your skills and aspirations to the company's mission and goals.