Concierge - Full Time - Seasonal

As a Concierge at Omni La Costa Resort & Spa, you will be responsible for a variety of tasks aimed at enhancing the guest experience. Your duties will include making restaurant reservations, arranging transportation, delivering mail and parcels to guest rooms, and maintaining the cleanliness of the lobby area by collaborating with the Housekeeping team. You'll also set up special amenities for celebrations and handle special requests, ensuring that every guest feels valued and well-cared for.

To qualify for the Concierge position at Omni La Costa Resort & Spa, you should have previous luxury hotel experience. We're looking for a customer service-oriented individual who's detail-oriented and skilled in multitasking. Knowledge of local attractions, property management systems, and proficiency in Microsoft Office are also important. Flexibility in your schedule, including availability to work nights, weekends, and holidays, is essential.

Yes, the Concierge role at Omni La Costa Resort & Spa is a seasonal position, with an anticipated start date of April 15, 2025, and an end date of September 15, 2025. As a Concierge, you'll need to be flexible with your work hours, which may include nights, weekends, and holidays, to accommodate the needs of our guests and provide them with excellent service.

At Omni La Costa Resort & Spa, we believe in comprehensive training to set you up for success as a Concierge. New employees receive mentoring and guidance to familiarize themselves with our services and the property. Training will also include knowledge about local attractions and how to effectively utilize property management systems to efficiently assist guests.

Essential skills for a Concierge at Omni La Costa include excellent customer service abilities, strong organizational skills, and attention to detail. You should be able to multitask effectively while maintaining a friendly demeanor and a warm approach to guest interactions. Additionally, a familiarity with the surrounding area and its attractions is vital to provide valuable recommendations to guests.

When answering this question, share a specific example where your initiative made a significant difference to a guest’s experience. Focus on the actions you took, how it impacted the guest, and what you learned from the experience, highlighting your customer service skills.

Discuss your approach to handling difficult situations diplomatically. Emphasize the importance of showing empathy, actively listening to the guest's needs, and suggesting alternative solutions that can enhance their experience.

Show that you are adept at multitasking by providing a structured approach. Talk about how you assess urgency, create a task list, and communicate effectively with team members to ensure every guest receives timely assistance.

Demonstrate your research about the resort, its commitment to wellness and exceptional service. Express genuine enthusiasm for becoming part of a team that embodies a respectful and empowering work culture, and how your values align with theirs.

Discuss your knowledge of the area's attractions, restaurants, and activities. If you’re not familiar, express your eagerness to learn and how you would gather this information to better assist guests.

Provide a specific situation where you successfully navigated a challenging guest interaction. Illustrate your listening skills, ability to remain calm, and how you arrived at a solution that satisfied the guest.

Share your organizational tactics, such as keeping an updated task list and using reminders or systems to track requests. Mention how you leverage technology and effective communication with your team to stay on top of tasks.

Outline your customer service philosophy focusing on the importance of serving guests with genuine care, creating memorable experiences, and treating each individual with respect and kindness.

Talk about your proactive approach to seeking information, such as participating in training sessions, regularly reviewing policy materials, and communicating with supervisors or colleagues to clarify any updates.

Describe creative and personalized ideas you could implement based on the type of occasion, such as arranging special room decorations, surprise gifts, or personalized messages to make it a memorable celebration.