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Compliance Program Manager

About OnePay

OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress.

Tens of millions of Americans today are unbanked or underbanked, meaning they don’t have enough money in savings to cover a minor emergency. They pay too much in fees, don’t have access to credit at affordable rates, and have little ability to grow their wealth. OnePay’s vision is to create a single app for consumers to save, spend, borrow, and grow their money, bringing our mission to life with simple and accessible banking, credit, and payments products that deliver a best-in-class experience to millions of customers. Our products include:

  • Checking and high-yield savings accounts

  • Domestic and international peer-to-peer payments

  • Credit Builder and credit score monitoring

  • Digital wallet / contactless payment solutions

  • Buy-now-pay-later installment loans at Walmart

Why do we have a right to win? We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the world’s largest omnichannel retailer, and have an industry-leading multi-product value proposition — all in addition to having some of the best people and talent in the industry.

There’s never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us!

The Role

As a Compliance Manager, your mandate is to help the company excel in regulatory risk management so we can continue offering high value products while maintaining trust with our customers, our partners, and our external stakeholders, including regulators. This role will impact OnePay vision by implementing and managing critical elements of risk management including governance and controls processes. You will work closely with the Operations, Servicing, and Product teams working on issues management, complaints remediation, regulatory change management, and compliance training. This role reports to the Compliance Governance Lead.

This role is responsible for: 

  • Assisting in the day-to-day oversight and management of OnePay compliance management system (“CMS”).

  • Developing, executing and managing compliance critical functions, including, complaints, issue management, regulatory change management, and training.

  • Ensuring compliance by developing and maintaining expertise, up-to-date knowledge of regulatory changes and amended laws.

  • Participating in the development of regulatory and department policies and/or procedures, as well as in the creation and implementation of tools, guides and other resource materials for the first line of defense.

  • Providing compliance and regulatory-risk input and support for all new products, delivery channels, and markets as well as for changes to proprietary systems, technologies and/or processes.

  • Reviewing qualitative and quantitative KPIs and KRIs and identify potential areas of risks to OnePay customers or partners.

  • Analyzing large data sets for trends and effectively communicating that analysis to a variety of audiences

  • Additional duties as assigned by your manager

You bring

  • Up to 5-10 Years of experience

  • An act-like-an-owner mentality. We have a bias toward taking action.

  • CRCM or similar compliance certification

  • Experience working with products or businesses in lending, banking, financial services, or other highly regulated sectors.

  • Strategic thinking with the matched ability to deliver compliance improvements and set best in class processes.

  • Strong ability to work in a leadership role and influence peers. Must be able to work collaboratively with the supported businesses, providing guidance and administering policies/procedures as needed in a timely manner.

  • Excellent project management skills, strong writing and analytical ability to complete projects on time. Excellent communication skills including the ability to effectively deliver technical training.

  • Experience working with products or businesses in lending, banking, financial services, or other highly regulated sectors.

What We Offer

  • Competitive base salary, stock options, and health benefits from Day 1

  • 401(k) plan with company match

  • Remote-friendly (US), flexible time off (FTO), and opportunities for growth

  • A high-growth, mission-driven, inclusive culture where your work has real impact

Pay Transparency

The estimated annual base salary for this position ranges from $125,000 to $150,000. Pay is generally based upon the level, complexity, responsibility, and job duties / requirements of the specific position. We then source candidates with the requisite skills, expertise, education, training, and experience.  If you are selected for an interview, please feel welcome to speak to a Talent Partner about our compensation philosophy and other available benefits.


We use Covey as part of our hiring process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on May 31, 2024.

Please see the independent bias audit report covering our use of Covey here.

Standard Interview Process

  • Initial Interview with Talent Partner

  • Technical or Hiring Manager Interview

  • Team Interview

  • Executive Interview

  • Offer!

Equal Employment Opportunity

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@onepay.com.

Average salary estimate

$137500 / YEARLY (est.)
min
max
$125000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Compliance Program Manager, OnePay

OnePay is on the lookout for a dynamic Compliance Program Manager to join our fantastic team! At OnePay, we believe in transforming financial services to help consumers, especially those who are unbanked or underbanked, achieve financial progress. As a Compliance Program Manager, you will play a crucial role in our mission by ensuring that our high-quality products are delivered while adhering to regulatory requirements and maintaining trust with our customers and stakeholders. Your responsibilities will include managing our compliance management system, developing compliance strategies, and staying updated on relevant laws and regulations. You'll collaborate closely with various teams, including Operations and Product, providing critical input on new offerings and ensuring compliance across all facets of our business. Your insights will help us identify potential risks and craft effective solutions. If you're someone with strong leadership skills, a knack for strategic thinking, and a passion for making a meaningful impact in the financial services space, this might just be the perfect opportunity for you! Join us in creating a single app where customers can save, spend, and grow their money, and let’s help millions of Americans turn their financial dreams into reality.

Frequently Asked Questions (FAQs) for Compliance Program Manager Role at OnePay
What are the responsibilities of a Compliance Program Manager at OnePay?

As a Compliance Program Manager at OnePay, you'll oversee the compliance management system, developing and executing various compliance functions including issues management, complaints handling, and regulatory change management. Your role will involve working closely with cross-functional teams to ensure our products meet all regulatory standards while maintaining a high level of service for our customers.

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What qualifications are required for the Compliance Program Manager position at OnePay?

To apply for the Compliance Program Manager role at OnePay, candidates should ideally have 5-10 years of experience in compliance or risk management within financial services or other regulated sectors. A compliance certification like CRCM is preferred, along with exceptional project management and communication skills to effectively deliver compliance training and policy guidance.

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How does OnePay support the career development of its Compliance Program Manager?

At OnePay, we’re dedicated to the growth and development of our team members. The Compliance Program Manager will have access to flexible time off, remote work options, and opportunities for further education and training in compliance practices. We encourage continuous learning to ensure that our team remains at the forefront of industry standards.

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What is the work culture like for compliance teams at OnePay?

The work culture at OnePay is highly inclusive and mission-driven. Our compliance team collaborates closely with various departments to uphold our commitment to regulatory standards while fostering an environment that promotes transparency and open communication. You'll be part of a supportive team that celebrates diversity and values each member's contributions.

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What kind of projects can a Compliance Program Manager expect at OnePay?

A Compliance Program Manager at OnePay can expect to work on a variety of impactful projects, such as developing new compliance strategies for innovative financial products, conducting risk assessments, and implementing compliance training for employees. This role is pivotal in enhancing our compliance framework as we strive to expand our offerings to better serve our customers.

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Common Interview Questions for Compliance Program Manager
Can you describe your experience with compliance management in financial services?

In answering this question, focus on specific examples of your past roles where you managed compliance processes. Highlight any relevant experience like developing compliance strategies, collaborating with teams, or adapting to regulatory changes.

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How do you stay updated on changes in financial regulations?

Discuss your methods for keeping abreast of regulatory changes, such as attending industry seminars, subscribing to compliance-related newsletters, or engaging with professional networks. Emphasize your proactive approach to staying informed.

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What compliance-related challenges have you faced, and how did you overcome them?

Provide a concrete example of a compliance challenge you encountered in the past. Detail the specific actions you took to resolve it, the stakeholders you engaged with, and the successful outcomes that resulted from your efforts.

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How do you prioritize tasks in a compliance management role?

Explain your approach to prioritization, including how you assess the urgency and importance of tasks. Discuss any tools or methodologies you've used, such as risk matrices or project management software, to ensure compliance deadlines are met effectively.

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Can you give an example of a successful compliance initiative you led?

Share a specific initiative that you led that resulted in measurable improvements in compliance processes or risk mitigation. Highlight the goals of the initiative, your role in its execution, and the impact it had on the organization.

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What strategies would you employ to educate staff about compliance requirements?

Talk about your experiences in developing training programs or workshops. Focus on interactive approaches, making compliance engaging, and using real-world examples to illustrate the importance of regulatory adherence.

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Why do you believe compliance is crucial in the financial services industry?

Discuss the importance of compliance in maintaining trust with customers and partners, the avoiding of legal penalties, and the promotion of ethical practices in financial services. Your answer should reflect a deep understanding of the industry's regulatory environment.

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How would you handle a compliance breach within your team?

Outline a clear and systematic approach to managing a compliance breach, including immediate corrective actions, communication with affected parties, and reviewing policies to prevent future occurrences.

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What skills do you think are essential for a Compliance Program Manager?

Highlight key skills such as attention to detail, strategic thinking, strong communication abilities, and the capacity to influence and lead teams in achieving compliance goals. Discuss each skill's relevance to the role at OnePay.

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How do you evaluate the effectiveness of compliance processes?

Describe the metrics and KPIs you employ to measure compliance effectiveness. Discuss the importance of regular audits, feedback from staff on compliance training, and adjustments to policies based on performance data.

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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 22, 2025

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