Senior Manager, Customer Success Architect
Skills
- Technical knowledge of SaaS platforms
- Strong leadership and coaching skills
- Effective communication skills
- Ability to engage across corporate functions
Responsibilities
- Lead and scale a customer-facing technical team
- Develop structured methodologies for high-value engagements
- Partner with CSMs, Sales, and Account Teams
- Drive cross-functional collaboration with Product, Support, and Marketing
- Use data-driven insights to optimize team performance
Education
- Bachelor's or Master's degree
Benefits
- Comprehensive healthcare coverage
- Flexible PTO
- Equity stock options
- Annual performance bonus opportunities
- Career development opportunities
Average salary estimate
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