Mixed Methods UX Researcher

About the team

The OpenAI UX Research team is a bridge between OpenAI's users and our products. Through our research, we illuminate the needs, desires, and experiences of our users, ensuring that their voices guide the design and development of our products & lead to the safe deployment of AGI.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will:

• Work across OpenAI Product Teams to design, execute, and report on both quantitative and qualitative research throughout various product development stages—from early foundational research to concept testing, prototyping, and usability testing.

• Collaborate closely with product managers and designers to identify and prioritize opportunities where research can improve product decisions and enhance customer experiences.

• Lead the design of high-quality, customized studies that address strategic and tactical research questions, drawing on extensive experience with mixed methods research.

• Demonstrate strong stakeholder management, influence, and communication skills by presenting your research findings to OpenAI leadership and key stakeholders.

• Own the end-to-end research process, including meeting with stakeholders, defining impactful research questions, scoping projects, selecting methodologies, recruiting participants, developing prototypes, conducting research, analyzing insights, and delivering actionable reports.

• Adapt between rigorous and scrappy research methods as needed, ensuring data validity and reliability to support informed recommendations.

You might thrive in this role if you have:

• 7+ years of experience working  in user experience research and/or market research.

• Expertise in mixed methods, with strong qualitative research skills and the ability to conduct solid quantitative research with large sample sizes.

• Exceptional written and verbal communication skills, with the ability to influence decision-making at all levels.

• Proven experience leading research projects that have made a lasting impact on product and design decisions.

• Experience working with senior stakeholders.

• A drive for excellence and the ability to consistently raise the bar.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. 

OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement

For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.