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Senior POS Implementation Consultant

Job Description Senior POS Implementation Consultant – Join Our Team! Location: United States Visa sponsorship is not available for this position. We’re looking for a passionate and dynamic Senior POS Implementation Consultant to join our team and help lead the charge in transforming the future of hospitality technology. If you're someone who thrives in fast-paced environments and loves working with cutting-edge software and hardware solutions, this is the perfect opportunity for you!What You Bring:• Experience: You have hands-on experience with Oracle Hospitality Simphony Point-of-Sale (POS) or similar F&B POS software products, helping businesses improve their operations with seamless, innovative tech solutions.• Technical Knowledge: You understand the ins and outs of relational databases, like Oracle 12c and 19c, and have a solid grasp of TCP/IP networks, PCs, and triaging techniques.• F&B Expertise: A deep understanding of food & beverage management, both in technical and manual procedures, allows you to add value to clients’ operations.• Hardware Knowledge: You’re comfortable working with hardware systems including workstations, printers, and peripherals, ensuring everything is fully integrated and operational.Your Role:• Installation & Configuration: You will be responsible for installing and configuring the Oracle Hospitality F&B product suite, ensuring it’s optimized for each client’s unique needs.• Training & Guidance: As a subject matter expert, you will train clients on the latest application software and best practices in food and beverage management.• Problem Solving & Troubleshooting: Your analytical skills will shine as you resolve technical issues, working closely with Oracle support and client teams to provide exceptional service.• Continuous Learning: Stay ahead of the game by participating in product training and contributing to quality assurance for new releases. You’ll also be responsible for providing timely, accurate project updates and status reports.What You Bring to the Table:• Professional Skills: You have strong analytical problem-solving and project management skills, paired with excellent social, presentation, and interpersonal abilities.• Client Relationship Management: You can easily communicate and build credibility with clients at all levels, offering innovative solutions and outstanding service.• Team Player & Independent Worker: Whether you’re working independently or as part of a team, you get things done. You’re self-motivated and proactive, always looking for new ways to improve.• Creative Thinker: You bring creative solutions to the table, using your knowledge and experiences to inspire new ideas and ways of thinking.• Adaptability: You are flexible, thrive under pressure, and are open to working overtime, shifts, and weekends when needed to ensure client satisfaction.Why You’ll Love It Here:• Exciting Projects: Work on high-impact projects that transform the way restaurants and hospitality businesses operate.• Continuous Growth: We invest in your growth with ongoing training, development, and opportunities to expand your skills.• Collaborative Team: You’ll work alongside a passionate team of professionals dedicated to innovation and excellence.Ready to take your career to the next level and be part of something exciting? Apply today and bring your expertise to Oracle Hospitality’s cutting-edge technology solutions!Career Level - IC3Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range in USD from $26.25 to $54.13 per hour; from: $54,600 to $112,600 per annum. May be eligible for equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:• Medical, dental, and vision insurance, including expert medical opinion• Short term disability and long term disability• Life insurance and AD&D• Supplemental life insurance (Employee/Spouse/Child)• Health care and dependent care Flexible Spending Accounts• Pre-tax commuter and parking benefits• 401(k) Savings and Investment Plan with company match• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.• 11 paid holidays• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.• Paid parental leave• Adoption assistance• Employee Stock Purchase Plan• Financial planning and group legal• Voluntary benefits including auto, homeowner and pet insuranceThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.About UsAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.• Which includes being a United States Affirmative Action Employer
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What You Should Know About Senior POS Implementation Consultant, Oracle

If you’re ready to dive into a fast-paced tech environment, the Senior POS Implementation Consultant position at Oracle Hospitality in Olympia, WA might just be for you! We’re on the lookout for someone enthusiastic and knowledgeable to help revolutionize hospitality technology with cutting-edge solutions. In this role, you'll leverage your expertise in Oracle Hospitality Simphony and other F&B POS software to enhance client operations and deliver top-notch service. You’ll be hands-on with installations and configurations of our products while interacting daily with clients to train them on best practices in food and beverage management. Your deep understanding of relational databases and TCP/IP networks will be critical as you troubleshoot any technical issues that arise. But it's not just about the tech; you’ll also be fostering strong relationships with clients at all levels, showcasing creative solutions tailored to their needs. Plus, you’ll continuously improve through ongoing training and development opportunities we provide. We’re an inclusive team that thrives on collaboration and innovative thinking, and we can't wait for you to join us in this exciting journey, pushing the boundaries of what’s possible in the hospitality industry. Ready to elevate your career and be part of something extraordinary at Oracle Hospitality? Apply today!

Frequently Asked Questions (FAQs) for Senior POS Implementation Consultant Role at Oracle
What are the main responsibilities of a Senior POS Implementation Consultant at Oracle Hospitality?

As a Senior POS Implementation Consultant at Oracle Hospitality, you will be responsible for installing and configuring our Oracle Hospitality F&B product suite, providing tailored setups for each client. You'll train clients on effective use and best practices for our software, resolve technical issues through collaboration with Oracle support, and continuously update your knowledge through product training. Your role is pivotal in ensuring a seamless technology experience for our clients in the hospitality sector.

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What qualifications are required for the Senior POS Implementation Consultant position at Oracle Hospitality?

To qualify for the Senior POS Implementation Consultant role at Oracle Hospitality, candidates should possess hands-on experience with Oracle Hospitality Simphony or similar F&B POS software. In-depth knowledge of relational databases, particularly Oracle 12c and 19c, and familiarity with TCP/IP networks is essential. Additionally, an understanding of food & beverage management and hardware systems is crucial, alongside strong communication skills for client relationship management.

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How does Oracle Hospitality support the growth of its Senior POS Implementation Consultants?

Oracle Hospitality is committed to the professional growth of its employees, including Senior POS Implementation Consultants. You will receive ongoing training opportunities that help you stay updated with the latest technology and processes. Furthermore, you’ll participate in quality assurance for new releases, ensuring that you not only evolve your skills but also contribute to the excellence of our product offerings.

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What kind of projects can a Senior POS Implementation Consultant expect to work on at Oracle Hospitality?

As a Senior POS Implementation Consultant at Oracle Hospitality, you will engage in high-impact projects that significantly transform restaurant and hospitality operations. You will collaborate with clients to implement innovative solutions that enhance service efficiency, create a better customer experience, and streamline operational processes. Each project will provide unique challenges and opportunities to drive technological advancement within the industry.

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What is the work culture like for the Senior POS Implementation Consultant at Oracle Hospitality?

Oracle Hospitality fosters a collaborative and inclusive work culture for its Senior POS Implementation Consultants. You will work alongside a passionate team dedicated to innovation, sharing ideas and best practices to push technological boundaries. The environment encourages creativity, flexibility, and proactive problem-solving, helping you thrive and maintain a work-life balance while achieving exceptional client service.

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Common Interview Questions for Senior POS Implementation Consultant
Can you explain your experience with Oracle Hospitality Simphony?

When answering this question, focus on specific projects where you have implemented or worked with Oracle Hospitality Simphony. Share any challenges you faced and how you overcame them. Highlight your understanding of its features and benefits for restaurant operations, demonstrating your technical expertise and problem-solving skills.

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How do you handle client training for POS systems?

In your response, emphasize your training approach and any specific methodologies you use. Discuss how you assess clients' knowledge levels, customize training sessions, and use real-time examples. Mention your emphasis on making training interactive and practical, ensuring clients feel confident using the system after your coaching.

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What troubleshooting steps do you take when a POS system fails?

Outline your systematic approach to troubleshooting, starting with gathering information about the issue from the client. Detail your process of checking connections, verifying settings, performing basic diagnostics, and escalating unresolved issues to Oracle support, which portrays your analytical problem-solving capabilities.

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Describe a time when you had to work under pressure with a client.

Provide a specific example where a deadline was tight, and you had to deliver. Highlight your time management and prioritization skills, detailing how you maintained communication with the client, effectively managed expectations, and ensured successful resolution of the project or issue despite the pressure.

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How do you stay current with updates and trends in POS technology?

Discuss specific strategies you utilize to stay updated, such as attending industry conferences, participating in training, following thought leaders on social media, or engaging in professional networks. Express your commitment to continuous learning as crucial for providing clients with the latest solutions.

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What is your approach to managing client relationships?

Share your philosophy regarding client relationship management. Discuss your focus on clear communication, active listening, and understanding clients' needs and feedback. Highlight how you build trust through reliability and responsiveness, which helps maintain long-term partnerships.

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What are the most critical skills for a Senior POS Implementation Consultant?

Express your belief that the most critical skills include technical expertise with POS systems, exceptional analytical and problem-solving skills, effective communication, and adaptability. Highlight why each skill is vital and how you leverage these skills in your work to bring value to clients.

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How do you prioritize tasks when managing multiple clients?

Explain your method for prioritizing tasks, such as using a project management tool or an organized approach that evaluates client needs, deadlines, and project impact. Discuss your flexibility and adaptability in managing competing priorities, ensuring that you maintain high service standards.

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How do you incorporate feedback into your work?

When addressing this question, illustrate your open-mindedness to feedback. Share specific instances when client or team feedback led to improvements in your processes. Discuss how you view feedback as a learning opportunity and implement constructive critiques to enhance your performance.

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What motivates you to succeed as a Senior POS Implementation Consultant?

Define personal motivations, such as a passion for technology and helping businesses improve. Mention how witnessing clients succeed and optimize their operations drives you. Sharing your alignment with Oracle Hospitality's mission can also reinforce your enthusiasm for this role.

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Oracle is an American multinational computer technology company and was the third-largest software company in the world in 2020. As the cloud leader for business, Oracle provides computing infrastructure and software to organizations worldwide.

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December 18, 2024

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