Customer Support Specialist II - US (GST)

Role Details
Type of Support: Email, chat and phone
Contract Duration: Full-time
Expected Start Date: April, 2025

About Us

At PartnerHero, we connect talented individuals globally with innovative companies eager to build, transform, and scale their operations. Our mission is to provide exceptional global teams, strategic expertise, and seamlessly integrated technology to amplify the positive impact of good business worldwide.

Recognized as a Most Loved Workplace, we believe that a strong culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do. Join us with your experience, talents, and passion, and thrive in an environment that supports your best work.

The Role

We are seeking compassionate and organized individuals with a passion for customer support to join our dynamic team. In this role, you will assist customers with various inquiries related to products and services, ensuring they receive the information and support they need. You will provide assistance via email, chat, and phone, focusing on delivering a positive customer experience.

As a dedicated individual, you will interact with customers through various channels to provide exceptional service.

What You’ll Do:

• Provide empathetic and solution-oriented support to customers via email, chat, and phone.
• Respond to customer inquiries regarding product features, benefits, and policies.
• Assist customers with billing questions and account management.
• Facilitate effective communication between customers and internal teams to address inquiries.
• Explain service details and clarify any questions customers may have.
• Advocate for customers by identifying common concerns and suggesting improvements to enhance their experience.
• Maintain professionalism while handling customer interactions in accordance with company policies.
• Perform assigned project duties within your expertise as directed by management.

What We Expect from You:

• Passion for creating exceptional customer experiences and the ability to turn challenges into opportunities.
• Ability to thrive in a dynamic and evolving environment—adaptability is key.
• Proven capacity to manage a high volume of customer interactions.
• Strong conflict resolution skills and an empathetic approach in challenging situations.
• Understanding of active listening techniques.
• Familiarity with technology and the ability to follow standard procedures.
• Experience in providing clear, concise, and professional written and verbal communication.

What You’ll Get in Return:

• Full-time employment with competitive compensation based on experience.
• A dedicated wellness program, including support from an in-house psychologist.
• An attractive benefits package, including medical, dental, and vision options based on location.
• Access to free posture-based fitness workouts from home.
• Paid Sabbatical Leave.
• Training opportunities provided by PartnerHero and external entities.
• 1-on-1 coaching with feedback sessions, mentorship, and cross-functional development opportunities.

Company Culture

Culture leads, success follows. Our core values guide our actions and set the tone for our workplace:

• Care for Others: Cooperate, empathize, and prioritize one another.
• Embrace Growth: Expand your mind, take calculated risks, and develop your skills.
• Manifest Trust: Trust is built through commitment and teamwork.
• Take Ownership: Doing the right thing is a natural instinct.
• Be Humble: Seek guidance, receive feedback, and listen to colleagues.

PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity, and belonging, and these principles are central to how we operate. We are committed to providing equal employment opportunities and consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We aim to include all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@partnerhero.com.