Deli Assistant Manager - job 1 of 3

The Deli Assistant Manager at Pilot Flying J is responsible for overseeing daily operations, ensuring customer satisfaction, driving sales, managing team members, and maintaining vendor relationships. You'll also focus on staffing, interviewing, hiring, and training while tracking inventory and performing P&L analysis to meet established business goals.

To be qualified for the Deli Assistant Manager position at Pilot Flying J, you should have 2-3 years of management experience in the restaurant, deli, or foodservice industry. You should be proficient in handling high-volume retail operations and have P&L accountability for your previous teams.

As a Deli Assistant Manager at Pilot Flying J, the starting salary ranges from $44,100.00 to $63,900.00 per year, depending on experience and qualifications. This ensures competitive compensation for your hard work and dedication.

As a Deli Assistant Manager at Pilot Flying J, you'll enjoy a range of benefits including fuel discounts, a nationwide medical plan, dental and vision insurance, a 401(k), flexible spending accounts, adoption assistance, tuition reimbursement, and a flexible schedule to maintain a work-life balance.

In the role of Deli Assistant Manager at Pilot Flying J, you should be prepared to work a flexible schedule that may include nights, weekends, and holidays. This flexibility is essential for managing a high-volume retail environment effectively.

To handle a dissatisfied customer effectively, I would first actively listen to their concerns, empathize with their situation, and ensure they feel valued. I would then work to find a suitable resolution, whether it’s replacing their meal or addressing a service issue, and follow up to ensure they leave satisfied.

I have experience managing complex P&L statements where I analyzed costs and revenue to identify opportunities for growth. This involved tracking sales metrics, labor costs, and inventory performance, which ultimately contributed to increased profitability and efficiency in operations.

To motivate my team, I focus on open communication and recognition. I often set team goals and celebrate our achievements, but I also encourage feedback and provide professional development opportunities to ensure each team member feels valued and invested in their own growth.

During peak hours, I prioritize tasks by assessing the immediate needs of the team and customers. I delegate responsibilities efficiently and remain on the floor to assist where needed, maintaining clear communication to ensure that all operational areas are covered and service remains quick and friendly.

A great Deli Assistant Manager is someone who exhibits strong leadership and is passionate about customer service. They need to be adaptable, organized, and able to foster a positive and productive team culture while driving sales and ensuring operational efficiency.

In a past role, I mediated a disagreement between two team members by facilitating a calm discussion where both parties could express their grievances. I helped them focus on the common goal of delivering excellent customer service, which ultimately strengthened their collaboration.

I ensure compliance with health and safety regulations by staying updated on industry standards, conducting regular training sessions for all team members, and promoting a culture of safety. I regularly inspect the deli area and supplier products to maintain the highest standards.

I have comprehensive experience in inventory management, including ordering supplies, tracking stock levels, and performing audits. By analyzing sales trends, I can optimize inventory turnover and ensure we always have fresh and relevant products available for our customers.

In the event of a staffing shortage during a busy shift, I would quickly assess the situation, potentially adjust roles within the team, and utilize support from other departments. If necessary, I would also step in to assist with key tasks, focusing on maintaining service levels for our customers.

I utilize a mix of promotional strategies, exceptional customer service, and teamwork to drive deli sales. Seasonal promotions, highlighting popular menu items, and upselling to customers help increase sales while providing a positive shopping experience.