Technical Writer

As a Technical Writer II at Ping Identity, your primary responsibilities will include collaborating with subject matter experts and engineers to create and maintain core documentation for our products and services. You’ll be delivering clear documentation aimed at diverse audiences, researching our products, and transforming complex technical information into user-friendly content. Additionally, you will engage in a Docs-as-Code environment utilizing AsciiDoc and Git, while closely following the software development lifecycle to anticipate documentation needs.

To qualify for the Technical Writer II position at Ping Identity, you should have at least two years of experience in technical writing, familiar with Markdown languages and version control tools. Previous exposure to software development methodologies, especially Agile, is highly beneficial. Strong communication skills and the ability to manage multiple projects with minimal supervision are essential. Experience with project management tools like Jira and Confluence will set you apart.

Ping Identity promotes a collaborative and flexible work culture, especially for Technical Writers. We believe in empowering our employees to do their best work and supporting their individuality. You will be welcomed into a diverse environment that values different perspectives, encourages participation in employee resource groups, and fosters a sense of belonging through regular company bonding events.

Yes, at Ping Identity, Technical Writers operate in a dynamic Docs-as-Code environment. This means you will work collaboratively with engineers and product teams, using tools like AsciiDoc and Git for documentation. You will play a crucial role in bridging the gap between complex technical concepts and end-user needs, ensuring that the documentation supports a seamless experience for all users.

Ping Identity is dedicated to supporting career development for Technical Writers. You will have access to ongoing education reimbursement, mentorship opportunities, and chances to learn new technologies and methodologies in a fast-paced, evolving environment. We prioritize personal development and provide the resources you need to grow in your technical writing career.

Discuss your previous experience in technical writing, highlighting the specific tools you've used, such as Markdown, AsciiDoc, or documentation software. Emphasize how these tools have helped you effectively communicate complex ideas publicly.

Explain your strategies for quickly grasping new technical concepts, such as conducting thorough research, engaging with subject matter experts, and practicing hands-on exploration. This demonstrates your self-sufficiency and proactive learning attitude.

You can illustrate your approach by discussing the importance of identifying audience needs, gathering feedback, and adapting content accordingly. Mention techniques like usability testing or conducting surveys to refine your documentation.

Share a specific example of a challenge, such as tight deadlines or complex subject matter. Detail your problem-solving process and how your strategies led to successful content delivery, showcasing your ability to adapt and succeed under pressure.

Discuss your commitment to continuous learning by highlighting your favorite resources, such as online courses, webinars, or professional organizations, and how this knowledge influences your technical writing.

Share your familiarity with Docs-as-Code, its benefits like improved collaboration, and any specific experiences you have with version control tools like Git. Highlight the positive impact it has on your documentation process.

Emphasize the importance of collaboration when gathering information and ensuring accuracy in your documentation. Discuss how you work with subject matter experts, developers, and other stakeholders to create comprehensive content.

Communicate your openness to receiving feedback, explaining how you view it as a valuable opportunity to improve. Discuss a specific instance where feedback led to positive changes in your documentation.

Outline your project management skills, like using tools to prioritize tasks, set deadlines, and maintain quality standards. Highlight your ability to communicate with stakeholders about progress and challenges effectively.

Share your enthusiasm for Ping Identity's mission to enhance digital experiences and highlight aspects of the company culture that resonate with you, such as its focus on individuality, collaboration, and innovation in cybersecurity.