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Product Designer - User

Looking for a new adventure? You’ve come to the right place.


We're an Amsterdam-based team of 70+ (and counting) with 20+ nationalities amongst us! A varied bunch of “Citizens of The World” with a wide range of skills and hundreds of thousands of kilometers under our travel belts. And we have something important in common (other than our very well-worn passports): We want to change the way people travel. 

And that's exactly what we're doing, with the travel app to plan, track, and relive trips in a smart and beautiful way.

Polarsteps has over 14 million users already, but, for us, this is just the beginning. We have big plans for the future, and so we need even more talented and enthusiastic people to help us on our journey.


Want to know more about us? Here you go.


Your expedition: Product Design at Polarsteps

We’re a small team, doing big things.


At Polarsteps, everyone—our CEO, Support Specialists, developers, Product Managers, and more—cares about design. It’s part of our DNA and embedded in every discussion. This gives you, as a Product Designer, the opportunity to make full use of your skills and craft your designs to perfection.


Our relatively small team consists of like-minded design enthusiasts who can geek out over the nitty-gritty details–corner radius, shadows, colors–for hours. We are big on collaboration, challenge each other, and make meetings as fun as they are productive. We dream big, move fast and welcome ideas, from anyone.


Your itinerary

What your journey at Polarsteps will look like day-to-day.


You will:

- Be the Product Designer in the Users team. This team focuses on helping users get the most out of Polarsteps, from app download to ‘aha moment’. For example, you'll work on perfecting the user onboarding and enhancing the virality and shareability of user profiles.

- Be involved throughout the product lifecycle—concepting, prototyping, and iterating based on design reviews, user testing, and feedback.

- Use the existing design & brand guidelines while also creating and adapting guidelines to elevate the overall Polarsteps design.

- Own your product pillar but won’t work in a bubble—proactively ask for and share feedback to keep our product smooth, consistent, and awesome.

- Work closely with Product Managers and developers to ensure your designs are well-specced and built as intended—down to the last pixel and color.


The equipment in your backpack

What we’re hoping you’ll bring with you.


- Being a seasoned professional with 5+ years of experience designing lovable products;

- A strong portfolio, with shipped designs, that demonstrates end-to-end (hybrid UX and UI) product design;

- Experience designing for both native mobile apps and web platforms;

- Hands-on experience with user insights and testing, like A/B tests and usability studies.

- A proactive mindset, with a passion for getting involved in the entire product development process—thinking and problem-solving like a product manager;

- Skills in design tools like Figma/Sketch and prototyping tools like Principle/Protopie;

- Comfortable working in an agile team environment


1st class extras

Some cool things to make the journey extra sweet.


- A yearly free flight or train ride to a random location! Give our Teleporter a spin here.

- A shiny new MacBook to work your magic on.

- Hybrid working. Split your time between the office and your home as you see fit.

- An extensive home office set-up — everything from noise-canceling headphones to a standing desk.

- 30 days of vacation (for adventures or sitting on the couch, it's up to you)

- Two paid Culture Days for days that are important to you but not recognized by the official Dutch calendar.

- The option to switch up your zoom background by working from another country for up to 8 weeks a year.

- A personal development budget for that curious mind of yours!

- A pension plan to help you save for those around-the-world retirement trips.

- Delicious daily team lunches.

- Awesome monthly parties, as well as team trips away.

- A lively office in downtown Amsterdam, with travel costs reimbursed.

- Free Polarsteps Travel Books to contain all your far-flung adventures.


At Polarsteps, we believe the best products are built by people as diverse as the travelers using our apps! That's why we specifically encourage people underrepresented in the tech industry to apply for a role with us. Because we believe that diversity — be it age, race, sexual orientation, physical ability, ethnicity, or gender identity — makes both the world and the workplace better.


Think this is the path for you? Find out more about how we hire.


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Average salary estimate

$80000 / YEARLY (est.)
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$70000K
$90000K

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What You Should Know About Product Designer - User, Polarsteps

Are you ready to embark on an exciting journey with a vibrant team in Amsterdam? Polarsteps is on the lookout for a Product Designer - User who's passionate about crafting exceptional user experiences. With more than 14 million users, Polarsteps is revolutionizing how people travel, and we believe that design plays a pivotal role in making this vision a reality. As part of our close-knit design team, you'll have the unique opportunity to influence every aspect of the product lifecycle—from ideation to final execution. Here, creativity meets collaboration; every designer, developer, and product manager actively contributes to discussions about design nuances. In your role, you’ll focus on enhancing the user experience, ensuring that our users feel supported from the moment they download the app to when they relive their adventures. You'll collaborate closely with cross-functional teams, continuously refining your designs based on user feedback and testing. If you’re experienced in both native mobile and web platform design and want to take ownership of a key product area, this could be the perfect position for you. Moreover, you'll have access to a plethora of perks designed to make your work-life fulfilling. From a yearly random flight or train adventure, hybrid working options, to having a personal development budget at your fingertips; at Polarsteps, we're not just about the work, we value the journey too. Are you excited to help shape the future of travel? Join us and let's create amazing experiences together!

Frequently Asked Questions (FAQs) for Product Designer - User Role at Polarsteps
What are the responsibilities of a Product Designer - User at Polarsteps?

As a Product Designer - User at Polarsteps, you will be responsible for refining the user experience through all phases of the product lifecycle. Your tasks include enhancing user onboarding, focusing on app usability and virality, and creating intuitive designs that facilitate user engagement. You will work closely with Product Managers and developers to ensure that your concepts are accurately executed while actively seeking and acting on user feedback.

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What qualifications do I need to apply for the Product Designer - User position at Polarsteps?

To apply for the Product Designer - User role at Polarsteps, we expect candidates to have over 5 years of product design experience, with a strong portfolio showcasing successful end-to-end designs. Proficiency in design tools such as Figma or Sketch and experience in user research methodologies are essential. Additionally, a proactive mindset and familiarity with agile methodologies will be beneficial in our dynamic team environment.

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What is the work culture like for the Product Designer - User at Polarsteps?

Polarsteps fosters a collaborative and engaging work culture where design is integral to every conversation. As a Product Designer - User, you’ll work within a tight-knit team that values creativity, feedback, and innovation. We enjoy lively discussions about design details and strive to make meetings both productive and fun. This supportive environment allows for personal and professional growth, making it an exciting place to contribute your skills.

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What kind of projects will the Product Designer - User work on at Polarsteps?

In the role of Product Designer - User at Polarsteps, you will engage in projects that focus on enhancing the user experience from download to engagement. This includes conceptualizing and iterating on onboarding processes, optimizing user profile shareability, and developing elements that enhance user interaction with the app. These efforts are vital to maintaining our app's reputation as a user-friendly travel companion.

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What benefits can I expect as a Product Designer - User at Polarsteps?

As a Product Designer - User at Polarsteps, you’ll enjoy numerous benefits that enhance both your professional and personal life. Perks include a yearly travel adventure, a modern MacBook, hybrid working arrangements, an extensive home office setup, 30 vacation days, and culture days for personal significance. Additionally, we offer opportunities for personal development and engaging team-building activities that enrich our vibrant community.

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Common Interview Questions for Product Designer - User
Can you describe your design process as a Product Designer?

When asked about your design process in an interview for the Product Designer - User role, focus on outlining your methodologies. Discuss how you begin with user research, gather insights through usability testing, and then move through ideation, prototyping, and validation before finalizing your designs. It's essential to emphasize that collaboration with cross-functional teams is a critical part of your process.

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How do you handle feedback on your designs?

In response to a question about handling feedback, demonstrate your openness to constructive criticism. Share examples of how you’ve incorporated feedback into your designs in the past, making improvements that ultimately enhanced user experience. Highlight the importance of collaboration and dialogue with team members and stakeholders in achieving design goals.

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What tools do you prefer for design and prototyping?

For an interview, mention your preferred design tools, such as Figma or Sketch, and your experience with prototyping software like Principle or Protopie. Elaborate on how these tools have helped you streamline your design process and facilitate collaboration. If you've worked with design systems, explain how this proficiency contributes to maintaining cohesion across product designs.

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Can you share an experience where a design didn't go as planned? What did you learn?

When discussing a design that didn't go as intended, provide a specific example and analyze the factors leading to the outcome. Focus on what you learned from the experience, including the value of user testing and gathering feedback earlier in the process. Emphasizing adaptability and a commitment to continuous improvement will show your growth mindset.

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How do you prioritize user needs in your designs?

To answer this question effectively, illustrate your approach to understanding user needs, perhaps through user research and testing. Share strategies such as creating user personas or conducting surveys to gather insights that guide your design decisions. Emphasize the importance of aligning user satisfaction with business goals when prioritizing design features.

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What metrics do you consider when evaluating the success of your designs?

When asked about metrics, discuss key performance indicators relevant to user experience, such as user engagement rates, conversion rates during onboarding, or feedback collected through usability tests. Highlight your analytical approach that allows you to assess how well your designs fulfill user needs and drive desired actions.

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Describe your experience with user testing

In answering a question about user testing, be sure to showcase your hands-on experience with conducting usability studies, A/B tests, or focus groups. Explain how you utilize the insights gathered to inform your design choices and iterate on your concepts, strengthening the alignment between user expectations and the final product.

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What do you find most challenging as a Product Designer?

In a discussion about challenges, identify specific areas like balancing user needs with business objectives or navigating tight deadlines. Explain how you approach these challenges, perhaps through effective communication with team members or time management strategies, and emphasize your determination to overcome obstacles in your design process.

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How do you stay updated on design trends and technology?

When faced with this question, share your commitment to ongoing learning. Discuss resources like design blogs, podcasts, online courses, or community events that you regularly engage with. Highlight how staying current helps you bring fresh, innovative ideas to your design work and contribute to Polarsteps's vision of exceptional user experiences.

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What does good design mean to you?

In response to this open-ended question, articulate your philosophy regarding design. Discuss elements such as usability, aesthetic appeal, emotional impact, and how good design evolves to meet user needs. Explain your vision of good design as one that enhances user experiences while pushing boundaries and celebrating creativity.

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We want to change the way people travel. And that's exactly what we're doing, with the travel app to plan, track, and remember trips in a smart and beautiful way. Polarsteps has over 4 million users already, but, for us, this is just the start....

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DATE POSTED
March 19, 2025

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