Contract Lead UX/UI Designer (Hybrid - Toronto)

As a Contract Lead UX/UI Designer at Capco, you will lead design initiatives in a cross-functional pod comprising developers, business analysts, and stakeholders. Your primary responsibilities will include collaborating with clients to enhance user experiences based on thorough research and testing, mentoring junior designers, and overseeing the creation of user-friendly designs that align with business goals and project timelines.

To qualify for the Lead UX/UI Designer role at Capco, you should have a minimum of 6 years of experience in digital design, particularly within the financial services sector. You must demonstrate strong leadership skills to mentor junior team members, possess a robust portfolio showcasing your work in UX and UI design, and be familiar with industry-standard design tools like Figma and Adobe XD.

At Capco, you can expect to work in a collaborative, creative environment. As a Lead UX/UI Designer, you'll work hand-in-hand with a diverse team of designers, researchers, and technologists. This cross-functional collaboration fosters innovation and problem-solving, allowing team members to share insights and brainstorm solutions in a supportive atmosphere.

Candidates for the UX/UI Designer role at Capco should be proficient in several design and project management tools, including Figma, Adobe XD, Sketch, and the Atlassian suite (Jira, Confluence). Familiarity with interactive prototypes, agile methodologies, and digital delivery processes will also benefit you in this role.

Capco is committed to nurturing talent and encourages continuous learning and development. As a UX/UI Designer, you will have access to mentorship opportunities, workshops, and resources to enhance your skills and keep up with industry trends. The collaborative culture allows for the sharing of knowledge and peer feedback, fostering an environment for professional growth.

In your response, detail a user-centered design process that starts with research and user testing, followed by ideation, wireframing, prototyping, and usability testing. Emphasize your adaptability in using various design methodologies and how you integrate feedback from cross-functional teams.

Express your approach to presenting design concepts clearly, using visuals and evidence-based reasoning to substantiate your decisions. Highlight the importance of empathy in understanding their concerns and working collaboratively to find solutions that align with business objectives.

Prepare a specific case where you identified a user pain point, conducted research, and implemented design changes based on user feedback. Discuss the impact of these changes on user engagement or satisfaction metrics to showcase your effectiveness as a designer.

Emphasize your understanding of WCAG standards and how those guidelines shape your design choices. Discuss specific strategies you use to ensure your designs are accessible to all users, such as color contrast considerations, text legibility, and keyboard navigation.

Outline your method for assessing project requirements and setting priorities based on stakeholder needs and deadlines. Mention your use of project management tools to track progress and ensure effective communication with team members.

Share a situation where you faced significant challenges, whether due to client requirements, technical limitations, or team dynamics. Explain the steps you took to navigate the issue and the positive outcome that resulted from your problem-solving approach.

Mention specific tools like Figma for design collaboration, Jira for project tracking, and Confluence for documentation. Discuss how these tools facilitate communication and help align teams around project goals and timelines.

Discuss your proactive approach to staying updated, such as following relevant design blogs, participating in webinars, attending conferences, or engaging with design communities. Highlight your commitment to integrating current trends into your work.

Explain how your portfolio reflects your design approach, emphasizing projects that showcase user-centered design principles, problem-solving skills, and innovative solutions. Share how each project demonstrates your understanding of client goals and user needs.

Articulate your design style using adjectives such as clean, functional, intuitive, or modern. Provide examples from your previous work that illustrate your style in action and how it aligns with clients' branding and user expectations.