People Operations Coordinator

The People Operations Coordinator at Pontera is responsible for managing critical components of the employee lifecycle, including onboarding, payroll, and offboarding. Additionally, you will maintain and update employee records in the HRIS system, assist with benefits administration, and support company event planning. Ensuring compliance with HR regulations and managing candidate interviews are also key aspects of this role.

To excel as a People Operations Coordinator at Pontera, candidates should possess excellent problem-solving skills, strong interpersonal abilities, and be able to manage multiple projects effectively. Although prior experience in HR or administration is beneficial, a proactive and hands-on attitude is essential. Proficiency in Microsoft Office or Google Suite is also required to facilitate daily tasks.

Pontera is dedicated to fostering professional development for its employees. As a People Operations Coordinator, you will have access to a sponsored learning and development program, covering classes and certifications to enhance your skills. This commitment to personal growth aligns with our goal of cultivating a high-performing workforce.

Pontera offers a competitive salary range of $70,000 to $100,000 annually for the People Operations Coordinator position. Additionally, employees enjoy comprehensive healthcare options, a 401(k) plan with employer match, paid parental leave, and generous PTO days. Team culture is emphasized through frequent events and a supportive work environment.

Pontera embraces a hybrid work model for the People Operations Coordinator role, which includes in-office work on Tuesdays, Wednesdays, and Thursdays, and the flexibility to work from home on Mondays and Fridays. This balance allows for productivity while maintaining a flexible lifestyle.

When discussing your onboarding experience, highlight your familiarity with creating onboarding plans, documenting procedures, and ensuring new hires feel welcomed. An effective response would include specific examples where you successfully facilitated onboarding for various roles.

To demonstrate your commitment to HR compliance, discuss your experience in staying updated on relevant laws and implementing policies. Share examples of procedures you've put in place to ensure compliance and how you've trained staff on these policies.

Explain your organizational skills and project management techniques. Mention tools or methodologies like task management software or prioritization strategies you employ to keep projects on track while maintaining attention to detail.

In your response, emphasize the importance of active listening and mediation. Describe how you would approach both parties, facilitate a discussion, and guide them toward finding a mutually acceptable resolution while maintaining professionalism.

Discuss various feedback mechanisms you’ve utilized in the past, such as surveys, one-on-one meetings, or suggestion boxes, emphasizing how collecting feedback can inform improvements to the workplace environment and processes.

Detail your process for maintaining precision in employee records, including regular audits and updates. Highlight the software tools you’ve used and best practices for data entry and record-keeping.

Articulate how a positive culture fosters productivity and employee retention. Use examples from your past experiences where culture played a vital role in team dynamics and overall company success.

Share your approach toward benefits administration, such as your methods for educating employees about available benefits and how you track enrollment and claims processing to ensure a smooth experience.

Emphasize that effective communication is paramount in HR roles. Discuss the various ways you ensure transparent communication within your team and with employees, including providing updates and promoting open dialogue.

Reflect on your passion for both HR and the fintech industry. Discuss how the mission of Pontera resonates with you and how being part of a team dedicated to improving the financial well-being of others inspires you to give your best.