Medical Assistant - Family Medicine - job 2 of 3

As a Medical Assistant at Presbyterian Healthcare Services in Albuquerque, your primary responsibilities will include preparing patients for their appointments, maintaining efficient patient flow, assisting providers with treatments and procedures, and performing clerical tasks like scheduling and referrals. You'll work closely with the care team to ensure that patients receive high-quality care in a timely manner.

To qualify for the Medical Assistant position at Presbyterian Healthcare Services, candidates are required to have a High School Diploma or GED, successful completion of Presbyterian's MA Advanced Skills Training within 12 months of hire, and Basic Life Support (BLS) certification at the time of hire. Competency in performing medical assistant procedures under the supervision of a provider is also essential.

Medical Assistants at Presbyterian Healthcare Services typically work full-time with a consistent Monday to Friday schedule, completing 8-hour shifts each day. This predictable schedule ensures a healthy work-life balance for our employees.

As a Medical Assistant at Presbyterian Healthcare Services, you'll enjoy a wide range of benefits, including access to a unique wellness program featuring on-site gyms, nutrition coaching, and mindfulness resources. Additionally, we offer tuition and certification reimbursement, loan forgiveness options, and malpractice liability insurance, ensuring your well-being and career development are well-supported.

Yes! Presbyterian Healthcare Services offers a sign-on bonus for qualified candidates who are selected for the Medical Assistant position, making this an even more attractive opportunity for healthcare professionals looking to make an impact.

When answering this question, highlight your previous roles and responsibilities related to patient care, emphasizing your skills in communication, empathy, and teamwork. Tailor your experience to fit the specific needs and values of Presbyterian Healthcare Services.

Discuss techniques you use to greet patients warmly, prepare them for their visits, and coordinate with team members effectively. Share examples where you've improved efficiency while maintaining excellent care standards.

Provide examples of challenging interactions you’ve faced and how you navigated them. Focus on clear communication, patience, and finding solutions that prioritize the patient's comfort and understanding.

If you have experience with EPIC or similar systems, describe how you’ve used them. If not, express your eagerness to learn and emphasize your ability to adapt to new technologies quickly.

Explain your approach to communicating with team members, assessing tasks by urgency and importance, and ensuring that all duties are performed efficiently while supporting patient care.

Discuss qualities such as empathy, attention to detail, and excellent communication skills, explaining why they are crucial in providing high-quality patient care and supporting healthcare providers.

Emphasize your understanding of HIPAA regulations and share steps you take to ensure sensitive information remains private, including proper documentation and secure handling of patient data.

Offer a specific example, outlining your role, the procedure involved, and how you ensured patient comfort and safety during the process, showcasing your teamwork and professionalism.

Share personal anecdotes and motivations, such as a desire to help others, personal experiences with healthcare, or a passion for working in a team-oriented environment focused on patient well-being.

Discuss your strategy for calming the patient, listening to their concerns, and collaborating with your team and the provider to find viable solutions quickly and compassionately.