Shared Services Manager

As a Shared Services Manager at our company, you will lead the design and implementation of shared services strategies. Your responsibilities will include managing the development of shared services operating models and overseeing the transition of processes from the sending organization to the target organization. Your role will be instrumental in articulating and promoting our shared services vision.

To succeed as a Shared Services Manager, you should have a minimum of 5 years of back-office operations experience, 3 years of consulting experience, and 2 years of experience with ERP systems. Additionally, expertise in regulatory compliance is crucial, as it ensures our operations meet necessary standards.

Candidates should possess a strong background in shared services consulting along with substantial experience in back-office operations and consulting. Specifically, having 5+ years in these areas, along with 2+ years of ERP experience, will equip you to thrive in the Shared Services Manager role.

In our Chicago office, you can expect a vibrant company culture that prioritizes innovation, collaboration, and professional growth. We foster a supportive environment where ideas are valued, and team members are encouraged to take initiative and drive positive change.

The Shared Services Manager plays a critical role in organizational transformation by designing and implementing shared services strategies that optimize efficiency. By managing transitions and ensuring compliance, you help shape the organization's operations, thereby enhancing its overall effectiveness and capability.

Share specific projects where you led shared services initiatives, emphasizing your role and the outcomes. Highlight your approach to designing and implementing strategies, as well as your ability to manage stakeholder relationships effectively.

Discuss real-life challenges you've encountered, such as resistance to change or integration issues. Explain how you navigated these challenges and the solutions you implemented to ensure successful transitions.

Detail your approach to staying informed on regulatory changes and your methods for ensuring that all processes are compliant. Providing examples of how you've incorporated compliance checks into shared services processes will demonstrate your thoroughness.

Identify critical elements such as clear governance structures, effective technology support, and strong performance measurement. Elaborate on each component's role in fostering a productive and efficient shared services environment.

Share specific instances where you've implemented or managed ERP systems within a shared services context. Highlight the tools you used and how they improved operational efficiency or data management.

Walk through your strategic approach, including initial assessments, stakeholder engagement, framework development, and implementation planning. Mention the importance of aligning the strategy with business goals.

Discuss methods such as setting clear KPIs, regular performance evaluations, and providing ongoing feedback and coaching to team members. Emphasize the importance of fostering a culture of continuous improvement.

Provide a specific example where you led a successful process transition, detailing your planning, execution, and the final outcome. Highlight the feedback from stakeholders and any metrics that demonstrate success.

Explain how you regularly engage with industry publications, networking events, and professional associations. Demonstrating your commitment to ongoing professional development can set you apart.

Share your passion for optimizing operations and driving change. Discuss how this role aligns with your career goals and your enthusiasm for contributing to the company's growth and success.