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Customer Success Manager - German Speaker

We help companies get compensation right. 

What we get paid at work has a massive impact on our lives, and it’s one of the biggest factors in hiring and retaining talent - and yet so many companies struggle to get it right. They simply have no choice but to rely on poor data and unsophisticated tools for their pay decisions. That’s why we created Ravio.

We help many of the world’s most innovative and ambitious companies build stronger teams and reach their goals through better compensation. Our real-time data platform brings compensation into the modern age with clarity and transparency. We’re passionate about ensuring everyone is paid what they deserve, no matter their background or circumstances. We believe that when compensation is done right, everyone wins.

Ravio is growing fast, which means you can too. We’ve established ourselves as the European leader in our space serving more than 1,200 clients, and now have our sights set on becoming the global go to place for compensation data and tools for managing compensation.

Joining a startup and scaling it into a global product is one of the most challenging and rewarding experiences a career can offer. If that sounds exciting to you, you’re in the right place.

The Role

You’ll be joining a team of Customer Success Managers, supporting Ravio’s customers across their full lifecycle. This is a role which encompasses implementation, technical product support, ongoing relationship building, as well as renewals and upselling.

You’ll be looking after a portfolio of customers, and be responsible for improving and maintaining the health of your accounts, and for growing and retaining revenue across your portfolio. You’ll have autonomy to decide how you meet your goals, and the opportunity to test and learn as you go. This role is focused on small and mid-sized accounts, with opportunities to develop into enterprise customer success manager roles, or to specialise in specific regions or verticals.

You’ll work closely with other teams across the business to share feedback from customers, and to influence the product roadmap based on what customers are telling us they need, as well as working closely with our operations team and other teams across the business.

What we’re looking for:

  • Must have Language skills, fluent in German

  • Customer relationship building / empathy. You can build rapport fast, and gain customer’s trust, while understanding and empathising with their challenges.

  • Commercial acumen. You’re comfortable negotiating and selling (this role includes revenue and renewal targets)

  • Attention to detail, and able to get in the weeds to support a customer. It’s a complex product, that’s changing all the time, and you need to be comfortable supporting customers with tricky questions.

  • Teamwork. We work closely as a team, and we work cross functionally with ops, marketing, and product team

  • Nice to have: Scaled support / account management experience. Including building sequences, reporting, testing and learning.

  • Nice to have: Experience in HR tech / Reward / HR

What you’ll get:

  • The opportunity to be part of the early team of a category-defining company backed by a strong roster of world-class investors

  • An inclusive work environment characterised by a high degree of trust, respect and integrity

  • The ability to work closely with and learn from the company’s founders as well as a highly ambitious team of smart, mission-driven individuals

  • A high degree of autonomy and the opportunity for fast-tracked professional growth

  • While we’re very focused at work, we also know how to have fun in the process and don’t take ourselves too seriously

  • Competitive compensation (and we know what we’re talking about!) with significant upside potential for high performance. And company equity, of course.

  • An amazing benefits package for everyone, regardless of their role or level, including generous paid time off allowances as well as enhanced parental leave benefits

Compensation & Benefits

  • £36,000 - £65,000 + Bonus / Ravio Band: P2 or P3

  • Company ownership (everyone gets a meaningful equity stake in Ravio)

  • 37 days paid time off (25 days holiday + 4 wellness days + 8 public holidays)

  • Up to 6% pension matching scheme

  • £60 a month wellness allowance (Invest in your physical wellbeing, on us)

  • Private healthcare cover with AXA

  • Personal travel insurance - just in case

  • Income protection insurance (for full peace of mind in case you cannot work because of sickness or disability)

  • 16 weeks fully paid birthing parent leave, followed by 4 weeks at 50% pay & 8 weeks for non-birthing parent

#LI-Hybrid

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Average salary estimate

$50500 / YEARLY (est.)
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$36000K
$65000K

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What You Should Know About Customer Success Manager - German Speaker, Ravio

At Ravio, we believe that fair compensation is crucial for a successful workplace, and we're on a mission to transform how companies approach it. As a Customer Success Manager - German Speaker, based in London, you will play a vital role in supporting our customers throughout their journey. This position is not just about maintaining relationships; it's about creating lasting partnerships that empower businesses to excel. You’ll be responsible for implementing our cutting-edge platform, offering technical support, and nurturing the relationships you build with a diverse portfolio of small and mid-sized clients. You'll be their trusted advisor, helping them navigate the complexities of our product and ensuring they achieve their compensation goals. With autonomy in your role, you can decide how best to meet your objectives while contributing feedback that shapes our product based on customer needs. If you're fluent in German and have a knack for relationship building, negotiation, and empathy, you might be just the person we need! This role not only enhances your skills but also offers opportunities for advancement to enterprise-level management or specialization in specific verticals. At Ravio, you will join a dynamic team that's transforming compensation into a transparent and efficient process, supported by a culture of collaboration, respect, and fun. If you’re excited about the prospect of contributing to a forward-thinking company and helping clients succeed, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Customer Success Manager - German Speaker Role at Ravio
What are the responsibilities of a Customer Success Manager - German Speaker at Ravio?

As a Customer Success Manager - German Speaker at Ravio, your responsibilities include managing the full lifecycle of client relationships, from implementation of our compensation platform to ongoing support. You will ensure customer satisfaction, help clients understand and utilize our product, and drive renewals and upsells. Building rapport and trust with clients, addressing their unique challenges, and providing insights back to our product team are also crucial parts of your role.

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What qualifications are needed to become a Customer Success Manager - German Speaker at Ravio?

To be considered for the Customer Success Manager - German Speaker position at Ravio, you must be fluent in German and possess strong relationship-building skills. A background in customer support or account management, especially within the HR technology sector, is preferred. Demonstrating commercial acumen, attention to detail, and the ability to work collaboratively across teams will greatly enhance your qualifications for this role.

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How does Ravio support the professional growth of its Customer Success Managers?

Ravio is committed to providing professional growth opportunities for its Customer Success Managers. Employees benefit from a nurturing environment with high autonomy, the chance to learn directly from the company founders, and mentorship from experienced colleagues. The role includes opportunities for advancement into more senior positions or specializing in specific regions or verticals, fostering career development within a dynamic startup environment.

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What are the benefits of being a Customer Success Manager at Ravio?

As a Customer Success Manager at Ravio, you can expect a competitive salary, substantial paid time off, and benefits including private healthcare, wellness allowances, and generous parental leave policies. Plus, you will receive equity in the company, ensuring you have a stake in our success. Our collaborative and inclusive workplace culture also emphasizes balancing hard work with fun, making it an excellent environment for personal and professional growth.

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What does a typical day look like for a Customer Success Manager - German Speaker at Ravio?

A typical day for a Customer Success Manager - German Speaker at Ravio involves engaging with clients to understand their needs, providing technical support, and strategizing ways to enhance client satisfaction and retention. You will participate in cross-functional meetings, collaborate with product teams based on client feedback, and proactively reach out to customers to nurture relationships and identify upsell opportunities. Each day is dynamic and offers the chance to make a real impact.

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Common Interview Questions for Customer Success Manager - German Speaker
How do you approach building relationships with clients as a Customer Success Manager?

In building relationships, I start by truly understanding my clients' business needs and challenges. I actively listen to their concerns and provide tailored solutions that can help them achieve their goals. Being empathetic and responsive to their feedback fosters trust and helps maintain a long-term partnership.

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What strategies do you use to handle challenging customer situations?

When facing challenging customer situations, I remain calm and composed. I gather all necessary information to understand the issue fully and communicate transparently with the client. I strive to work collaboratively with them to find effective solutions, ensuring that we address their concerns promptly and satisfactorily.

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How do you prioritize your tasks when managing multiple customer accounts?

I prioritize my tasks by assessing the needs and urgency of each account. I use tools for tracking customer engagement and set reminders for follow-up actions. Additionally, I focus on high-impact clients first and ensure to allocate time for proactive outreach to smaller accounts to maintain a balance.

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Can you describe a time when you successfully upsold a product to a client?

I once identified an opportunity to upsell an additional service to a client based on their feedback about a gap in their current strategy. By demonstrating how our solution could meet their evolving needs and enhance their overall experience, I was able to articulate the value, leading to a successful upsell and increased customer satisfaction.

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What role does technical product knowledge play in your success as a Customer Success Manager?

Technical product knowledge is fundamental for a Customer Success Manager. It allows me to effectively support clients and address their inquiries with confidence. Familiarity with product features enables me to identify and communicate how clients can leverage these tools to achieve their desired outcomes.

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How do you gather and utilize customer feedback to improve services?

I gather customer feedback through regular check-ins and surveys, listening actively to their suggestions. I take note of recurring themes and relay this information to our product team. This collaborative effort allows us to implement meaningful changes that enhance our services and meet client expectations.

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What experience do you have with account management tools or software?

I have experience with various account management tools, including CRM systems that help track customer interactions and manage workflows. I utilize these tools to maintain organized records, analyze customer data, and create actionable insights for improving client success strategies.

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How do you ensure you stay updated on product changes and industry trends?

I stay updated on product changes by engaging in internal training and product demonstrations provided by our team. Additionally, I subscribe to industry newsletters and participate in webinars to learn about emerging trends and best practices, which enables me to provide informed support to clients.

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Describe your experience working cross-functionally within a company.

My experience working cross-functionally includes collaborating with sales, marketing, and product teams to gather insights on customer needs. By fostering open communication, we align our goals and ensure that all teams are working towards enhancing the overall customer experience effectively.

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What motivates you as a Customer Success Manager?

I am motivated by the opportunity to make a positive impact on my clients' success. Seeing how my support helps businesses thrive and their teams grow is incredibly rewarding. Additionally, being part of a forward-thinking company like Ravio, where there are always avenues for innovation, keeps my enthusiasm high in this role.

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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
March 15, 2025

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