As a Service Designer at Repsol, your responsibilities include designing omnichannel experiences that ensure a cohesive customer journey across all touchpoints, defining strategic services aligned with user needs and business goals, and creating journey maps and service blueprints. You will also evaluate and redesign customer experiences, integrating customer insights into your service design to enhance satisfaction.

To qualify for the Service Designer position at Repsol, candidates should have a degree in product and service design and demonstrate extensive experience in service design projects. Familiarity with design methodologies such as design thinking, journey mapping, and service blueprints is essential, along with proficiency in collaborative design tools like Figma and Miro.

At Repsol, the work environment for a Service Designer is hybrid, allowing professional flexibility while promoting collaboration with a dynamic and multidisciplinary team. You will be working in an innovative atmosphere, where creativity is encouraged, and your contributions to designing impactful customer services will be valued.

Repsol actively promotes diversity and inclusion, recognizing that a diverse workforce drives innovative outcomes. The company encourages all professionals who meet the job description requirements to apply, emphasizing that what truly matters is your experience and ability to deliver value in your role as a Service Designer.

As a Service Designer at Repsol, you will have ample opportunities for growth. With access to challenging projects, collaboration with talented professionals, and ongoing support for career development, you'll be well-equipped to advance your skills and ascend within the company, influencing the future of energy services.

When discussing your design process, emphasize the importance of understanding user needs through research and insights. Describe how you initiate projects with a clear understanding of objectives, employ methodologies like design thinking, and iterate designs based on user feedback, always keeping the end-user at the heart of your work.

To ensure alignment with business objectives, it's crucial to engage with key stakeholders throughout the design process. Explain how you gather business requirements alongside user needs, and how you use those insights to guide your design decisions while maintaining a balance between user experience and business viability.

User feedback is vital in the service design process. Discuss how you incorporate feedback at various stages, such as creating prototypes, conducting user testing, and iterating on designs to refine and enhance the user experience based on real-world usage and insights.

Share specific examples of projects that showcase your innovation and problem-solving skills. Describe the challenges faced, the innovative solutions you proposed, the methodologies applied, and the positive impact your design had on the customer experience or business metrics.

Effective collaboration is key in service design. Highlight how you facilitate communication among team members, respect different perspectives, and ensure that everyone stays aligned throughout the project. Share strategies you employ to foster creativity and support everyone’s input.

Discuss your proficiency with tools like Figma, Miro, and others that aid in design and collaboration. Additionally, mention methodologies such as service blueprints, journey mapping, and user personas that help visualize and strategize effective service design.

To measure success, it's essential to establish clear KPIs aligned with business objectives and user satisfaction metrics. Discuss how you analyze data after implementation, conduct surveys or interviews, and use those results to identify areas for improvement and ensure the service is meeting user needs effectively.

In your response, acknowledge potential challenges such as keeping up with rapidly changing user expectations. Discuss strategies you would implement, like staying informed on design trends and continuously iterating on services to enhance customer satisfaction as the market evolves.

Explain your perception of the coherent customer journey and the importance of aligning all design elements across platforms. Highlight how you would employ journey mapping and user research to ensure that every interaction feels seamless and reflects a consistent brand experience.

Share your enthusiasm for the energy sector and Repsol's commitment to innovation and customer experience. Highlight that you are eager to be part of a forward-thinking team dedicated to enhancing services that impact millions of customers while aligning with your career goals in service design.