Senior Product Designer, AI Track

As a Senior Product Designer, AI Track at RingCentral, you'll handle the complete design process, collaborating with cross-functional teams to create user-centered AI experiences. Your responsibilities will include developing wireframes, prototypes, and high-fidelity designs, ensuring all align with both user needs and business goals. You'll specifically work with AI engineers and data scientists to simplify complex AI functionalities for users. Additionally, communicating design rationale to stakeholders and participating in design reviews will be essential parts of your role.

To excel as a Senior Product Designer, AI Track at RingCentral, candidates should have a Bachelor’s degree in Interaction Design, Visual Communication, or a related field, along with 5–8 years of experience in designing digital products, preferably in B2B or SaaS environments. Proficiency in tools like Figma and experience with Agile teams are essential. A solid portfolio showcasing your design process and outcomes for previous projects is required, along with a keen understanding of AI concepts to support your design strategies.

RingCentral is committed to nurturing talent and supporting professional development for Senior Product Designers. You'll have opportunities to attend workshops, webinars, and industry conferences, providing avenues to enhance your skills in user experience design and emerging AI technologies. Additionally, working within a collaborative environment encourages knowledge sharing, allowing you to learn from experts in various fields while contributing your unique insights.

The work culture for a Senior Product Designer at RingCentral is collaborative, innovative, and inclusive. We value diverse viewpoints and prioritize teamwork, which enables unique ideas to flourish. Our recognition as a Best Place to Work by Glassdoor illustrates our commitment to employee satisfaction and personal growth. You'll find a supportive environment where creativity and ingenuity are encouraged, allowing you to contribute to meaningful projects that redefine communication technology.

RingCentral offers an attractive benefits package for Senior Product Designers, including comprehensive medical, dental, and vision insurance, along with a 401K match and Employee Stock Purchase Plans (ESPP) to build your financial future. In addition, employees enjoy generous paid time off, sick leave, parental leave, and additional family-forming benefits. We also provide resources like an Employee Assistance Program (EAP) for well-being support and a wide range of employee perks aimed at enhancing work-life balance.

When describing your design process, it's effective to outline the stages such as research, ideation, prototyping, and testing. Highlight how you integrate user feedback at each step, iterate on designs based on usability findings, and advocate for user needs while keeping business goals in focus. Share specific examples from your experience where you successfully led a project through these stages, ensuring it met both user expectations and technical specifications.

Collaboration is key when working with AI engineers and data scientists. Emphasize that you start by understanding the technical aspects of AI capabilities. Regular communication and joint brainstorming sessions are essential to align design with business goals, ensuring a fluid workflow. Explain how you bridge the gap between technical complexity and user-friendly design, highlighting a specific project where you worked closely with these teams to deliver a successful outcome.

Discuss using various methods such as usability testing, surveys, interviews, and analytics to gather user feedback throughout the design process. Describe how you synthesize this feedback into actionable insights and make iterative adjustments to your designs. By showcasing specific user feedback that led to major improvements in your projects, you can demonstrate both your commitment to user-centered design and your analytical skills.

Outline your approach in balancing user needs, business objectives, and technical feasibility when prioritizing features. Describe using techniques like user story mapping or impact-effort matrices to decide which AI features to focus on first. By providing an example where your prioritization had a significant impact on the project’s success, you can effectively demonstrate your strategic thinking and decision-making abilities.

Express your commitment to continuous learning by following industry blogs, participating in workshops, attending conferences, and being part of design communities. Mention specific resources you rely on, such as prominent UX or AI publications, and discuss how you apply new trends and technologies within your design work to stay relevant and innovative.

Conflict resolution is vital in collaborative settings. Describe a particular instance where differing opinions arose, and explain how you facilitated open communication, encouraged all voices to be heard, and worked towards a consensus. Highlight your ability to remain objective and focus on the project's goals, demonstrating your leadership qualities as a Senior Product Designer.

Discuss your proficiency in contributing to or creating design systems, emphasizing your understanding of a systematic approach to UI consistency and user experience. Provide examples from your portfolio that showcase how you have utilized design systems to streamline the design process and maintain visual coherence across different product features, reinforcing your collaborative skills with development teams.

Accessibility is essential in design. Explain your use of WCAG guidelines to ensure your designs are inclusive. Discuss specific techniques you incorporate, like color contrast checks, keyboard usability, and user testing with participants of varying abilities, to validate that your designs meet diverse user needs. Your commitment to accessibility will underscore your understanding of user-centric design principles.

Mention the specific tools you're proficient in that enhance your design workflow. Include Figma for collaboration and prototyping, Sketch for UI design, or other relevant tools like Adobe Creative Suite for visual elements. Discuss how you integrate these tools into your processes to maintain efficiency and enhance collaboration with product teams.

When addressing this question, illustrate your passion for RingCentral's mission to redefine communication and its innovative approach to AI technologies. Align your personal and professional aspirations with the company's values and its emphasis on user-centered design, showcasing how your experience and skills align with their objectives, and express enthusiasm about contributing to their exciting projects.