As a Store Manager at Rothy’s in Ala Moana, you'll be responsible for creating an outstanding customer experience, overseeing daily operations, and leading a high-performing team. Your role involves effective communication of the Rothy's brand story, planning in-store activations, managing inventory, and ensuring operational excellence. You'll also focus on team development and collaboration with other departments to enhance overall store performance.

Rothy’s seeks candidates for the Store Manager position with 4-6 years of retail or customer service experience, including at least 2 years in a management role. Ideal candidates will demonstrate strong leadership skills, operational expertise, and a passion for sustainability and customer service, making them excellent ambassadors for the Rothy’s brand.

As a Store Manager at Rothy's, sustainability is at the core of your responsibilities. You'll be expected to embody and promote Rothy’s mission, actively communicating the importance of our eco-friendly products to customers. Your understanding of sustainable practices will influence store operations, team training, and engagement with the local community, ensuring that every aspect of the store aligns with our commitment to a more sustainable future.

The ideal Store Manager at Rothy's should have strong leadership and communication skills, extensive retail management experience, and a proactive approach to problem-solving. Proficiency in operational technologies like Shopify and Microsoft Office is essential. You should also have the ability to analyze data, develop and execute strategies, and maintain a positive team environment that encourages customer satisfaction and employee development.

Store Managers at Rothy’s can anticipate a competitive benefits package, which includes medical, dental, and vision insurance, generous paid time off, life insurance, 401(k) plans with employer matching, and opportunities for retail bonuses. Additionally, employees enjoy a product allowance, flexible spending accounts, and wellness benefits, all designed to support a healthy work-life balance.

As a Store Manager, motivation comes from creating a supportive environment where team members feel valued and empowered. I emphasize open communication, set clear expectations, and celebrate successes to drive engagement. I also invest time in individual development, ensuring my team has the tools and training they need to excel.

Handling customer dissatisfaction is all about empathetic listening and quick resolution. I approach the situation by acknowledging the customer's feelings, gathering pertinent details, and providing a solution that aligns with company policy. My goal is always to turn a negative experience into a positive one by making the customer feel heard and valued.

To achieve sales goals, I rely on data analysis to identify trends and areas for improvement. I set clear targets for my team and implement engaging in-store events to draw customers in. Continual training on product knowledge also ensures that my staff can effectively assist customers, leading to higher sales and customer satisfaction.

I've managed inventory systems through platforms like Shopify, ensuring that stock levels align with sales trends and customer demand. My approach involves regular audits, accurate reporting, and close collaboration with the team to manage incoming products effectively and reduce stock loss. This attention to detail has helped me maintain optimal inventory levels.

Promoting a positive work environment involves consistent encouragement, recognizing top performance, and facilitating open lines of communication. I believe in fostering team cohesion through team-building activities and maintaining a culture where everyone feels comfortable sharing ideas and feedback. A happy team leads to happy customers!

Training new staff is a critical process for me. I believe in a hands-on approach that combines demonstrating tasks with guided practice. I ensure new team members understand the Rothy’s values and culture while also equipping them with essential product knowledge and customer service skills through structured training sessions and mentoring.

I have significant experience in visual merchandising, understanding how to create an inviting and engaging shopping experience. I stay informed on brand guidelines while using my creativity to adapt displays that resonate with customers. A well-merchandised store can significantly boost sales, and I continually assess and adjust displays to optimize impact.

At my previous position, I organized a community-focused event that showcased our new product line while supporting a local charity. This involved collaborating with local influencers and ensuring a cohesive marketing strategy across social media and in-store promotions. The event resulted in increased foot traffic, customer engagement, and significant sales growth.

Managing workload under pressure involves prioritization and effective delegation. I focus on urgent tasks while maintaining visibility on long-term goals. By fostering a team-oriented approach, I ensure responsibilities are spread among team members, keeping morale high and enabling us to tackle busy periods productively.

Customer experience is central to my management style. I believe that every interaction shapes a customer's perception of the brand. By training my team to prioritize customer needs and align our store’s objectives with delivering memorable experiences, I ensure each customer leaves satisfied and likely to return.