Contract Specialist

The Contract Specialist at Rotork is primarily responsible for serving as the main contact for customers, managing order statuses, and coordinating milestone updates from order receipt through to final shipment. This role requires accurate order entry, serving as a liaison among sales, engineering, quality, and production departments to ensure customer requirements are fully understood and fulfilled.

To qualify for the Contract Specialist position at Rotork, candidates typically need at least three years of relevant experience, strong customer service skills, and proficiency in ERP and CRM systems. A degree in engineering or a related field is preferred, along with well-developed skills in data analysis and Microsoft Office tools.

Rotork seeks a Contract Specialist who demonstrates thoroughness, accuracy, and strong organizational skills. The ideal candidate will have exceptional customer communication abilities, be proactive in problem-solving, and excel at multitasking to manage various customer and internal demands efficiently.

Yes, the Contract Specialist role at Rotork is a hybrid position. This allows for a flexible balance between in-office collaboration and remote work, catering to both the team's needs and those of our customers, ensuring effective communication and service delivery.

The Contract Specialist at Rotork plays a crucial role in servicing a wide range of industries including oil and gas, water, pharmaceuticals, food production, and many others. The work involves managing the flow of essential liquids, gases, and powders, which are vital to the functioning of modern society.

When answering this question, highlight your hands-on experience with specific ERP or CRM platforms you've used. Discuss how this experience helped streamline order processing or improve customer service, emphasizing your ability to quickly learn new systems and tools.

Focus on your approach to communication and transparency. Discuss how you keep customers updated on order status, how you negotiate delivery timelines, and how you address any potential issues proactively to maintain trust and customer satisfaction.

Choose a scenario that showcases your problem-solving skills and customer service excellence. Detail the issue, the steps you took to resolve it, and the positive outcome achieved, demonstrating your ability to handle challenges professionally.

Discuss the specific methods and tools you utilize for data analysis, such as reporting tools or specific metrics you focus on, to support sales strategies and track performance. Share an example of how your analysis influenced a business decision.

Mention your organizational methods, such as checklists or digital tracking tools, that keep you attentive to detail. Illustrate with an example of how you've minimized errors in the past and the importance of accuracy in fulfilling customer orders.

Emphasize that communication is essential for successful collaboration with both customers and internal teams. Highlight how clear, timely communication can prevent misunderstandings and ensure that all parties are aligned and informed throughout the order process.

Explain your approach to prioritization, such as assessing urgency, complexity, and customer relationships. You can also mention tools or techniques you rely on to efficiently manage your workload without compromising service quality.

Before your interview, research Rotork's mission and values. Share your understanding of their commitment to engineering excellence and sustainability, and how those principles align with your own professional beliefs and goals.

Describe a specific situation where you worked closely with different departments to achieve a common goal. Highlight your role in facilitating communication and ensuring that all stakeholders were on the same page, culminating in successful order fulfillment.

Share your genuine enthusiasm for customer service, problem-solving, and working in a dynamic sector. Discuss how this role aligns with your strengths and previous experiences, and what you hope to contribute to Rotork's ongoing success.