Creative Account Manager (Investment Banking)

As a Creative Account Manager at RRD, your main responsibilities will include managing staff operations, supporting recruitment and training initiatives, creating strategies for high-performing teams, and developing strong client relationships. You’ll work closely with the leadership team to ensure service quality, manage annual budgets, and improve team performance based on client feedback.

To be considered for the Creative Account Manager role at RRD, candidates should possess a bachelor's degree relevant to the business and a minimum of 5 years of experience in an operational management position. Strong verbal and written communication skills, problem-solving abilities, and proficiency in Microsoft Office programs are essential. Additionally, experience in client-facing roles and staff development is highly valued.

RRD is committed to the growth of its employees, especially in the Creative Account Manager role. The company offers training materials, performance management support, and opportunities for coaching and team development. You’ll have the chance to lead initiatives that directly impact your team's growth and client satisfaction, ensuring a fulfilling career path.

At RRD, the work environment for a Creative Account Manager is collaborative and fast-paced, especially due to our focus in the investment banking sector. You will interact with various teams, clients, and senior management, fostering an open line of communication to ensure all operational standards are met. We prioritize maintaining a professional yet collegial atmosphere where creativity and problem-solving thrive.

RRD offers a competitive benefits package for Creative Account Managers, including medical, dental, and vision coverage, paid time off, and a 401(k) plan with a company match. Additionally, employees can take advantage of tuition assistance programs, maternity leave, and discounts with partners, promoting a work-life balance and overall employee well-being.

In my previous role, I focused on creating clear objectives and fostering a team culture of open communication. I implemented regular one-on-one feedback sessions, encouraged collaboration on projects, and designed tailored training programs to help team members develop their skills—ultimately creating a high-performing environment that exceeds client expectations.

I believe that client feedback is invaluable. When I receive feedback, I analyze it thoroughly to identify patterns or areas for improvement. After discussing it with my team, I create action plans to address specific issues, ensuring we adapt our strategies to better meet client needs while maintaining high service quality.

Handling difficult client situations requires patience and active listening. I would first seek to understand the client's concerns thoroughly, communicate openly, and assure them that their needs are a priority. After identifying the root cause, I would collaborate with my team to devise a solution that not only resolves the issue but strengthens our relationship with the client.

Effective communication is the backbone of successful account management. It allows me to convey expectations clearly to my team, ensures that client concerns are addressed promptly, and fosters collaboration across teams. I prioritize open dialogue, which enables us to remain aligned on goals and strategies, ultimately enhancing service delivery.

Managing budgets effectively involves thorough planning and monitoring. I use data analytics to forecast expenses and revenues, set financial targets, and ensure that my team is aligned with budgetary constraints. Regular check-ins on financial performance and adjusting plans as needed have been key to staying on track.

In my last position, I developed a comprehensive training program focusing on both technical and soft skills. I organized workshops and mentoring sessions, which allowed staff to cultivate their abilities. This not only improved team performance but also boosted morale and encouraged career growth among team members.

I utilize a combination of qualitative and quantitative metrics to evaluate team performance. Key performance indicators such as client satisfaction scores, project completion rates, and team engagement levels help me assess effectiveness. Regular feedback sessions also contribute to understanding team strengths and areas for improvement.

I prioritize projects based on client deadlines, impact on business goals, and resource availability. I use project management tools to keep track of progress and adapt plans as needed. Open communication with my team is essential to ensure everyone is aligned on priorities and deadlines for successful outcomes.

Fostering a collaborative team environment involves building trust and encouraging open dialogue. I facilitate team workshops that help identify everyone’s strengths and coordination efforts, nurture inclusivity in decision-making, and promote a shared vision that drives collective accountability toward shared goals.

I believe my passion for operational excellence, combined with my extensive experience in managing client relationships and developing high-performing teams, makes me a strong fit for the Creative Account Manager role at RRD. I am excited about the opportunity to contribute to RRD's mission and to help shape innovative solutions for our clients.