About us

Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/

About the role

We’re looking for an experienced and driven Risk Team Lead to join our dynamic team and help shape the future of our risk operations. In this role, you’ll lead a talented team focused on identifying and mitigating risks, preventing fraud, and driving data-informed strategies that protect our users and business.

Key Responsibilities

• Team Coordination: Lead and coordinate the daily operations of the risk team, including scheduling, coverage, task management, and performance tracking.

• KPI Management: Ensure the achievement of key performance indicators and continuously optimize processes for maximum efficiency and impact.

• Risk Analysis: Conduct detailed analyses of risk trends, identify patterns, and develop actionable plans to mitigate potential issues.

• Fraud Prevention: Design, implement, and monitor fraud prevention and resolution strategies tailored to subscription-based systems.

• Cross-functional Collaboration: Partner with the data team to evaluate fraud-reduction initiatives and quantify their business impact.

• Innovation: Research, propose, and implement new risk mitigation strategies in line with industry standards and company goals.

• Reporting & Analytics: Use SQL and other analytical tools to generate reports, monitor performance, and provide insights for strategic decision-making.
  

Qualifications

• Minimum 2 years of experience in a risk-related role within high-risk domains such as subscription services, gaming, fintech, or similar industries.

• Proven experience in implementing and optimizing fraud prevention programs.

• Strong command of SQL, with the ability to create and manage data reports and dashboards.

• Excellent analytical and problem-solving skills with a data-driven mindset.

• Solid understanding of subscription-based business models and common fraud patterns.

• Effective communication skills, both written and verbal.

• Demonstrated experience in team leadership and coordination.
  

Nice to have

• Experience with fraud detection tools and machine learning solutions.

• Familiarity with regulatory compliance related to risk and fraud.

• Previous exposure to chargeback management and customer dispute resolution.
  

Location

Ruby Labs operates within the CET (Central European Time) zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours.

Benefits

Discover the perks of being part of our vibrant team! We offer:

• Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.

• Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.

• Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.

• Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.

• Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://docs.google.com/document/d/1dHF4ctKlez75whdn-ybUwP5d5Wr0BdwVrorrm_fM40Q/preview

Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth!

Interview Process

After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps:

• Recruiter Screening (40 minutes)

• First Interview (60 minutes)

• Final Interview (60 minutes)

Life at Ruby Labs

At Ruby Labs, we are more than a team; we're a community united in pushing the boundaries of technology and innovation. Our combined passion fuels our ambition for excellence, driving impact that resonates around the globe.

We are an equal-opportunity employer and celebrate diversity, recognizing that a diversity of thought and backgrounds builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate based on race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status. Join us and be part of a company that is crafting the future of technology across multiple industries.

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