Job details

Customer Service Advisor – Travel Money

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Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our Winning Team - where you can really be the difference.

You’ll be the face of Travel Money for Sainsbury's Bank, and that means you’ll need to be confident at building up good relationships with our customers and giving them the friendly service that keeps them coming back to us.

You’ll focus on the important task of handling currency, so good attention to detail is essential. There’ll be a close-knit supportive team around you, but you’ll be running the bureau on your own most of the time, so you’ll need to be confident in making decisions too.

Ideally, you’ll have a background in finance or cash handling but if not, the great news is that previous experience isn’t essential, as we provide all the training you need. What’s important is that you love helping people, you have a good eye for detail and you’re comfortable working with large amounts of money and figures.

Alongside a market leading rate of pay, we also offer a great range of benefits for all our colleagues:

Discount card – provided after 4 weeks that gives you 10% on most items in Sainsbury’s, Argos and Habitat. Discount is increased at Sainsbury’s to 15% every pay day for five days plus 15% at Argos on selected weekends during the year.
Generous holiday entitlement - based on the hours you work.
Family leave – generous maternity and paternity leave.
Pension – Sainsbury’s will match between 4-7% of your pension contributions.
Sainsbury’s share schemes – allowing you to save directly from your pay to buy Sainsbury’s shares at discounted prices and the option to buy shares each time you are paid to build up an investment.
Wellbeing support – including free access to Unmind (a mental wellbeing app) and our Employee Assistance Programme which is a confidential service providing emotional support, practical information and guidance on a wide range of topics, such as legal information, financial information and short-term counselling.
Colleague networks – a range of internal networks that create an environment where every single colleague can be themselves and fulfil their potential.
Cycle to work scheme – hire a bike and accessories, saving on tax and national insurance.
Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.

There’s also a range of shift patterns available, as long as you’re flexible fitting in with the rest of the team to cover a mixture of early, late and weekend shifts, you’ll find something that works for you.

Due to the nature of this role any successful candidates will need to give permission for a DBS and credit check.

Average salary estimate

$35000 / YEARLY (est.)

min

max

$30000K

$40000K

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What You Should Know About Customer Service Advisor – Travel Money, Sainsbury’s

As a Customer Service Advisor – Travel Money at Sainsbury's Bank in St. Albans, West Virginia, you'll embark on a rewarding journey helping customers kickstart their holidays with ease and confidence. Being part of our Winning Team, you'll be the friendly face that represents our Travel Money service, building strong relationships with our clients who keep returning for the exemplary service we provide. Your key responsibilities will include handling currency with precision, so a keen eye for detail will serve you well in this role. Although you'll have the support of a close-knit team, you'll often find yourself independently managing the bureau, making confident decisions as you go. While previous experience in finance or cash handling is a plus, it's not a dealbreaker; we're happy to train anyone who shares our passion for customer service. Your day-to-day tasks will center around providing excellent assistance, maintaining a welcoming atmosphere, and ensuring transactions run smoothly. On top of a competitive salary, we offer discounts at Sainsbury's, a generous holiday package, and a variety of employee benefits to ensure your well-being and professional growth. Flexibility is key, as the shift patterns will include a mix of early, late, and weekend work, but we'll work with you to find a schedule that suits you best. Embrace the opportunity to make a positive impact on our customers' experiences while growing your career with us at Sainsbury's Bank.

Frequently Asked Questions (FAQs) for Customer Service Advisor – Travel Money Role at Sainsbury’s

What are the responsibilities of a Customer Service Advisor – Travel Money at Sainsbury's Bank?

As a Customer Service Advisor – Travel Money at Sainsbury's Bank, your primary responsibility will be to assist customers in handling their currency needs efficiently. You'll be responsible for providing exceptional customer service, managing transactions with accuracy, and ensuring our clients leave with their travel money confidently prepared for their journeys. Building strong relationships with customers is vital, as it fosters loyalty and enhances their overall experience at our bureau.