Resale Compliance Representative

As a Resale Compliance Representative at SanMar, your main responsibilities will include ensuring customer compliance with state resale certificate regulations, assisting customers in renewing their certificates, and answering questions regarding state forms. You'll also maintain customer information, complete updates promptly, and collaborate with other departments to resolve resale issues effectively.

To qualify for the Resale Compliance Representative role at SanMar, a background in customer service is preferred, alongside experience with Microsoft Office. You should have excellent communication skills, a keen attention to detail, and the ability to learn new processes quickly. We value self-motivation, organizational skills, and the capacity to work both independently and as part of a team.

SanMar is committed to the professional growth of its Resale Compliance Representatives through specialized training programs and ongoing resources that equip employees with essential industry knowledge and skills. As you advance in the role, there are opportunities for further development and career progression within the company.

The salary range for a Resale Compliance Representative at SanMar varies by location. For example, in WA and NJ, the hourly rate ranges from $20.29 to $25.00, while rates in MN, NV, TX, and VA range from $18.67 to $23.00. Competitive pay is complemented by annual bonuses and a robust benefits package.

SanMar provides a comprehensive benefits package for Resale Compliance Representatives, which includes medical, dental, and vision coverage, a 401(k) plan with matching contributions, life insurance, and short/long-term disability coverage. Employees also enjoy generous Paid Time Off and additional perks like pet insurance and maternity/paternity leave.

To ensure compliance, I stay updated on state regulations and requirements related to resale certificates. I would meticulously verify each customer’s paperwork, check for any discrepancies, and follow through with necessary follow-ups to rectify any issues.

Absolutely! In a past role, I encountered a customer who was confused about their resale certificate renewal process. I patiently walked them through the steps and provided additional resources to clarify the process. Their gratitude and satisfaction indicated that my approach had truly helped.

I am proficient in Microsoft Office, which I believe is essential for reporting and compiling customer data. Additionally, I have experience with CRM systems that help in maintaining and reviewing customer accounts, ensuring all information is accurate and up-to-date.

I prioritize tasks based on urgency and impact. Utilizing time management tools and creating a structured to-do list helps me stay organized. I believe in tackling the most pressing tasks first while dedicating time for ongoing responsibilities.

In this scenario, I would reach out to the customer proactively to remind them of the impending expiration. I would also provide information on how to renew their certificate and loop in necessary teams if they require additional assistance.

I am drawn to SanMar’s commitment to customer service and collaboration. I believe in the importance of compliance and am excited about the opportunity to support customers in managing their resale certificates while contributing to a reputable company.

I possess a strong combination of customer service skills, attention to detail, and an eagerness to learn. My ability to communicate clearly and work efficiently within a team align well with the responsibilities of the Resale Compliance Representative at SanMar.

I actively engage in professional forums, subscribe to industry newsletters, and participate in webinars to stay informed about changes in compliance regulations. This practice ensures that I can provide accurate and timely information to customers.

I have worked remotely for several years, which has taught me to be self-motivated and disciplined. I maintain a structured work schedule and leverage technology to communicate effectively with my team, ensuring collaboration and support remain strong.

Building rapport starts with active listening and empathy. I would address customers warmly, acknowledge their concerns, and ensure I follow up diligently. I believe a positive interaction fosters trust and encourages repeat engagement.