Patient Coordinator - Binghamton (Full Time)

As a Patient Coordinator at Schweiger Dermatology Group, your main responsibilities include managing incoming phone calls, scheduling appointments, and ensuring a seamless patient experience. You will foster a professional atmosphere, handle inventory management, and support providers and staff. This role is crucial as it directly influences the overall patient experience.

To qualify for the Patient Coordinator position at Schweiger Dermatology Group, candidates should have strong communication skills, organizational abilities, and a dedication to customer service. While healthcare experience and familiarity with EMR software are preferred, Schweiger Dermatology welcomes applicants with a willingness to learn and a positive attitude.

The work schedule for a Patient Coordinator at Schweiger Dermatology Group in Binghamton includes full-time hours, 30+ hours per week. Availability is required on Wednesdays and Thursdays from 7 AM to 7 PM, Fridays from 8:30 AM to 5 PM, with the expectation of rotating Saturdays. Flexibility to assist teammates is essential for this role.

Yes! Patient Coordinators at Schweiger Dermatology Group enjoy a range of benefits, including medical, dental, and vision insurance, a 401K plan after 30 days, and employee discounts on skincare products and cosmetic services. They also receive training and development opportunities to further enhance their skills.

Schweiger Dermatology Group is recognized as a Great Place to Work due to its commitment to employee satisfaction and career growth. With multiple office locations, a positive work culture, and a strong focus on the ultimate patient experience, working here offers a unique opportunity to thrive in the healthcare field.

When answering, highlight any previous experience, even if it's not directly in healthcare. Focus on transferable skills such as communication, teamwork, and any customer service roles that relate to the Patient Coordinator position.

Demonstrate empathy and problem-solving skills. Express how you would listen to the patient's concerns, remain calm, and seek to find a resolution. Highlight your ability to stay professional under pressure.

Discuss the importance of strong communication skills and a commitment to providing excellent patient service. Emphasize how these qualities help ensure a positive experience for patients and support for providers.

Explain your approach to organization and time management. Discuss the importance of prioritizing patient needs, scheduling tasks according to urgency, and being flexible to adapt as situations change.

Mention any specific experience with EMR or patient scheduling software if applicable. If not, discuss your proficiency with general computer skills and eagerness to learn new systems quickly.

Express your admiration for the company’s growth and commitment to patient care. Highlight how their values align with your own and the opportunities you see for personal and professional growth.

Share a specific example that illustrates your teamwork skills. This could include collaborating with colleagues on patient care or contributing to a positive work environment.

Discuss the importance of active listening, empathy, and clear communication. Explain how you would follow up with patients to ensure their needs are being met and their experiences are positive.

Share techniques that work for you, such as using to-do lists, prioritizing urgent tasks, or utilizing digital tools for organization. Emphasize the importance of maintaining focus in a busy environment.

Express a desire to enhance your knowledge of healthcare operations, improve patient relations skills, and contribute to the team’s success while providing quality patient care.