Job details

Staff Product Designer - job 2 of 3

Get a free resume review

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are looking for talented designers to join the following teams:

Creator Workflow
Core Business Workflow (Employee Experience)
Platform

Team & Role:

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.

Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/

What you get to do in these roles:

You get to lead large, complex initiatives and deliver world-class experiences that influence product strategy and transform how people work around the world.
You drive end-to-end product experiences that consider user and product ecosystems, workflow, and design patterns. You develop frameworks and principles to standardize and guide cross-team work.
You will lead collaborative projects or work streams with multidisciplinary teams to deliver experiences that resonate with our users. You will share knowledge and expertise with others across the company to elevate colleagues, teams, and community of practice.

Qualifications

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years of relevant design experience.
An inspiring portfolio of case studies demonstrating the ability to distill complex problems into elegant, holistic solutions based on human-centered design and research data.
Experience in developing frameworks and principles to standardize and guide cross-team work and successfully bring a product design from conception to launch with minimal supervision.
A growth mindset, actively broadening areas of inquiry and learning, and seeking new opportunities and challenges.
Ability to articulate and champion design solutions based on human-centered design principles and research data while influencing product experience strategy across a particular business unit or product line.
Experience participating in the complete product development lifecycle of web and/or software applications.
Experience in user experience design or industry experience (corporate, software, web or agency).

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $147,300 - $257,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$202550 / YEARLY (est.)

min

max

$147300K

$257800K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Staff Product Designer, ServiceNow

At ServiceNow, we are on the lookout for a creative and skilled Staff Product Designer to join our dynamic team in sunny San Diego, California. We are not just about building products; we are about transforming how the world works by leveraging innovative AI-enhanced technology. As a Staff Product Designer, you'll lead complex initiatives and deliver world-class experiences that truly shape product strategy. Your role will involve collaborating with cross-functional teams, driving end-to-end product experiences, and developing frameworks that guide our design principles. This is your opportunity to directly impact how our users interact with our platform, influencing product design from conception to launch. Your portfolio should showcase your impressive ability to distill complex challenges into elegant, user-centered solutions, demonstrating at least 7 years of relevant design experience. You’ll be able to embrace and integrate AI into workflows, using tools that enhance user satisfaction and decision-making. We believe in a growth mindset, so expect to be challenged and inspired by your peers. No matter your background, if you have the drive to elevate your design expertise and make meaningful contributions, we’d love for you to apply. With competitive compensation packages, benefits, and an inclusive work environment, join us at ServiceNow where you can make a difference in the world of work!

Frequently Asked Questions (FAQs) for Staff Product Designer Role at ServiceNow

What are the main responsibilities of a Staff Product Designer at ServiceNow?

As a Staff Product Designer at ServiceNow, your primary responsibilities involve leading large initiatives to deliver exceptional user experiences that shape product strategy. You'll collaborate with multidisciplinary teams, develop frameworks for design standards, and influence product ecosystems using human-centered design principles. You will also play a vital role in guiding projects from conception to launch, making this a key position in our Product Design team.