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Technical Writer - job 3 of 3

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Work closely with design, engineering, product management, and your technical writing lead or manager to create and maintain user-focused technical documentation that supports multiple application or product features
Become familiar with ServiceNow’s content development processes, DITA-based information model, and writing style and standards
Gain a basic understanding of ServiceNow’s products and users and a deeper understanding of the specific features and user base you support
Have a meaningful positive impact on customer success by delivering content that helps users achieve their goals quickly and easily

Qualifications

Basic Qualifications:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Understanding of content development life cycles and processes
1-2 years work experience (may include internships) in technical communication
Samples of your prior technical writing work, school assignments, or other writing that demonstrate your ability to communicate complex ideas or technical information clearly
Experience authoring in DITA, Markdown, or another structured authoring architecture
Experience working in a fast-paced, globally distributed software development environment and adapting quickly to changing priorities
Demonstrated ability to work collaboratively within teams while also managing individual assignments and deadlines

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $87,700 - $136,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

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Average salary estimate

$111850 / YEARLY (est.)

min

max

$87700K

$136000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Technical Writer, ServiceNow

Are you passionate about transforming technical information into user-friendly content? ServiceNow is looking for a talented Technical Writer to join our innovative team in Santa Clara, California! In this exciting role, you’ll collaborate closely with design, engineering, and product management to develop user-focused technical documentation that supports a range of application features. Here, you’ll gain a deep understanding of ServiceNow’s products as well as the specific features that make our technology a leader in the industry. Your main duty will involve creating content that helps our users achieve their goals quickly and easily, which is essential for ensuring our customers’ success. If you have experience in utilizing AI tools, whether for automating workflows or decision-making, and a knack for making complex ideas clear and engaging, we would love to see your application. You’ll need at least 1-2 years of experience in technical communication and samples of your previous work that showcase your writing skills. Whether you’re familiar with DITA, Markdown, or other structured authoring techniques, we encourage a creative and collaborative spirit. Here at ServiceNow, we value inclusivity and believe that unique experiences enrich our team, so if you’re ready to dream big, apply now for the Technical Writer position and become part of our mission to make the world work better for everyone!

Frequently Asked Questions (FAQs) for Technical Writer Role at ServiceNow

What are the main responsibilities of a Technical Writer at ServiceNow?

As a Technical Writer at ServiceNow, your primary responsibilities will include creating and maintaining user-focused documentation that supports our application features. You will collaborate with various teams including design, engineering, and product management to ensure that the content meets user needs. Familiarizing yourself with ServiceNow’s content development processes and writing style will be crucial to delivering engaging and informative material.