Pro Account Manager

As a Pro Account Manager at ServiceTitan, your key responsibilities include fostering relationships with customers post-sale, identifying upsell opportunities, demonstrating product value, negotiating contracts, and collaborating with various teams to enhance product utilization. You'll also conduct outbound prospecting, lead discovery calls, and drive customer engagement with new products and features, making sure that our clients experience the full benefits of ServiceTitan's offerings.

To be considered for the Pro Account Manager role at ServiceTitan, you should have at least 2-3 years of experience in sales, particularly in a quota-carrying role, and 1-2 years of closing experience in a SaaS or software context. A consultative sales approach and familiarity with the home services or construction industry will greatly enhance your candidacy. A bachelor’s degree is preferred, alongside a self-motivated attitude and strong analytical skills.

ServiceTitan’s work culture emphasizes individuality, collaboration, and innovation. As a Pro Account Manager, you'll be encouraged to voice your ideas and feedback while working with a diverse, supportive team. The company values your unique experiences and perspectives, fostering an inclusive environment where everyone can thrive and make a meaningful impact.

ServiceTitan is committed to your professional development. Pro Account Managers benefit from comprehensive onboarding programs, leadership training at all levels, and ample learning opportunities. The organization promotes flexible time off and recognizes outstanding work through various reward systems, all of which contribute to a supportive growth environment.

Pro Account Managers at ServiceTitan enjoy a holistic benefits package that includes company-paid medical, dental, and vision coverage, 401k matching, and wellness programs such as mental health services. Additional perks like parental leave, fertility support, and financial planning tools are also offered to ensure that all aspects of employees' lives are supported.

When upselling, it's crucial to first understand the customer's unique business needs through active listening. You could start with questions about their current challenges and goals, then relate how specific Pro Product features can address those needs, showcasing the added value seamlessly.

Maintaining customer relationships requires consistent communication, personalized outreach, and staying informed about their evolving needs. Regular check-ins, educational webinars, and updates on new features can help keep customers engaged and satisfied.

In consultative sales, my focus is on truly understanding the customer's pain points before presenting solutions. It involves asking insightful questions and tailoring the conversation around their needs, demonstrating how our products can effectively resolve their issues.

To manage my sales pipeline, I prioritize organization and regular review of leads. I use tools like Salesforce to track interactions, set reminders for follow-ups, and categorize prospective deals based on their potential value and likelihood to close.

I once negotiated a contract where the customer was hesitant about pricing. I highlighted the long-term value and return on investment of our products, adjusted the terms slightly for mutual benefit, and ultimately closed the deal by ensuring their key objectives were met.

A successful product demonstration is all about personalization. Tailor the demo to the customer's specific industry needs and use cases, actively engaging them to encourage interaction. Highlight relevant features that directly address their challenges.

Handling client objections involves first listening carefully to the concern, then acknowledging it and asking clarifying questions. This demonstrates understanding, allowing me to address their hesitation effectively and reiterate the product's value proposition.

Post-sale, I would ensure regular engagement with the customer, offering training and resources about our products. Gathering feedback continuously allows me to address their evolving needs and maintain satisfaction with our services.

I have previously worked with clients in the home services industry, which has provided me with insights into their common challenges and needs. This experience has helped me understand the linguistics of the sector and build rapport with clients effectively.

I'm drawn to ServiceTitan's innovative solutions and its commitment to customer success. The opportunity to help clients maximize the products they use aligns perfectly with my skills and passion for consultative sales, and I believe I can make a significant impact here.