AHR I - Director

Title:                 Director

Department:     Artemis House Region I

Reports to:       Senior Director of Domestic Violence Services

FLSA Status:     Exempt

Salary:              $75K-$80K

***Allows Hybrid Schedule***

About Us:

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County.  Since the organization’s inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence.  In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.) 

About the Role:

Are you passionate about ending domestic and sexual violence? Does the idea of working in a fast-paced, collaborative environment excite you? Do Inclusivity, Collaboration, Accountability, Respect, and Empowerment sound like the values that drive you? Do you want to change lives?  If so, we’d love to have you on our team!  Shelter House is seeking a collaborative, passionate professional who is passionate about ending domestic and sexual violence to join its team as the Director of Artemis House, Region 1. 

The Director is responsible for the day to day operations of the Artemis House Region 1 emergency shelter for persons fleeing domestic and sexual violence, stalking, and human trafficking, along with operation of the 24-hour Artemis House hotline. This position oversees all areas of service delivery, program development, and implementation for Artemis House Region 1, including the provision of trauma-informed crisis hotline services for individuals seeking emergency shelter and/or telephone support for domestic and sexual violence. The Director of Artemis House R1 works collaboratively with the Director of Artemis House Region III and the Senior Director of Domestic Violence Services to ensure services are streamlined and consistent across the program. Additionally, the Director regularly collaborates with Shelter House’s Domestic Violence Supportive Housing Program (DVSH) to ensure continuity of care for mutual program participants. Working as part of Shelter House’s Leadership Team, the Director develops strategies to accomplish program goals in accordance with agency philosophy and best practices. In collaboration with the Senior Director of DV Services, the Director will partner with Fairfax County government and community agencies to contribute to and promote a coordinated community response to serving victims of domestic and sexual violence.   

How you will contribute:

• Provide leadership, direction, and oversight for all components of service delivery for Artemis House Region 1 
• Collaborate with the Director of Artemis House Region III to ensure consistent programming and effective coordination of services across regions and with the Director of Domestic Violence Supportive Housing (DVSH) to ensure effective support of those individuals interfacing with both programs 
• In collaboration with the Assistant Director of Programs (direct report) and Senior Trauma Counselor (Region III), ensure the case management team implements a trauma-informed, client-driven approach in all facets of daily work (completing safety plans, court accompaniment, shelter intakes, counseling sessions, etc.) 
• In collaboration with the Assistant Director of Operations (direct report), coordinate and oversee facility maintenance; manage contractors and vendors providing supplemental services to ensure the facility's compliance with all health and safety regulations, assemble a trained team of essential personnel available to work during safety / weather emergencies and to provide excellent customer service meeting the needs of shelter program participants 
• In collaboration with the Hotline Program Manager (direct report), ensure that the Artemis House Hotline is operated in line with best practices, hotline staff are trained and certified to provide excellent customer service, that quality assurance regularly takes place, and that individuals calling for shelter are properly screened and offered the most appropriate referrals for services based on the Lethality Assessment Protocol and other, best practice developed, screening questions. 
• In collaboration with the Hotline Program Manager (direct report) and Fairfax County Domestic and Sexual Violence Services, oversee the provision of “back-up” coverage to Fairfax County’s 24-hour domestic and sexual violence hotline; ensuring that calls are answered in accordance with best practices and the expectations of Fairfax County Domestic and Sexual Services 
• Provide coaching and professional development support to direct reports through regularly scheduled one on one meetings to include review of cases, encouragement and support in growth areas, critical feedback, etc.; coordinate training and professional development opportunities for program staff 
• Ensure team culture is one of curiosity, learning, and engagement in providing best practices. Host regular staff meetings for purposes of expectation setting, providing updates, team building, training, growth and development – this may include hosting meetings during evening or weekend hours to ensure 24-hour staff can participate. 
• Support staff in making decisions regarding eligibility for shelter entry and with complex cases that demand higher level solutions; provide support as needed to facilitate the client appeals process related to discharge and extension requests  
• Oversee ongoing program evaluation, needs assessments, and client satisfaction and participation activities to include regular collection of grant required surveys  
• In partnership with the Artemis House Community Coordinator and the Development department, ensure program volunteer and in kind donation needs are met 
• In partnership with Shelter House’s Data Program, ensure the regular, accurate collection of program and client data; the preparation of statistical and other reports to be used in community education, quality assurance activities and contractual agreements; manage the overall input and accuracy of data stored in the VAData system 
• Develop new program initiatives in conjunction with the Senior Director of DV Services and Fairfax County government based on program outcomes and needs 
• Collaborate with the Senior Director of DV Services and Controller to ensure efficient and accurate usage of program budget; verify and approve staff timesheets, leave requests, and check requests  
• Coordinate with Fairfax County Government and other agency partners to support effective interagency collaboration and ensure contractual compliance 
• Maintain current knowledge of issues impacting homelessness and domestic violence 
• Serve as the Artemis House representative to community-wide domestic violence and homelessness service initiatives as assigned 
• Ensure that services are implemented in accordance with agency philosophy, best practice, grant and contract requirements and all applicable federal, state and local regulations 
• Deliver presentations to external parties about the agency and domestic violence at the request of Shelter House’s Executive Leadership Team 
• Actively participate in Shelter House meetings and events 
• Serve in an on-call capacity to help staff address crisis issues 
• Exemplify the Shelter House core values; Inclusivity, Collaboration, Accountability, Respect and Empowerment 
• Other Duties as assigned and as needed 

About You:

Required:

• A master’s degree in human services / related field or commensurate experience 
• 3+ years of program and staff management 
• Experience managing budgets and funding sources 
• Strong public speaking and communication skills 
• Strong written communication skills 
• Ability to prioritize competing priorities and make sound judgements 
• Valid Driver’s License 
• Willingness to work evenings and weekends when needed 

Preferred:

• Experience leading / supporting programs serving homeless families and /or victims of domestic violence / sexual violence 
• Experience leading/ managing in a residential environment 

Physical Requirements:

• Annual TB Test is required 
• Ability to sit or stand for long periods 
• Ability to lift items weighing 10-20 pounds 

Benefits: 

• Medical, Dental & Vision Insurance 

• 401K contributions with a 4% employer match 

• 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off 

• Two Semi-Annual Team Building Events 

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Shelter House’s is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. 

Shelter House also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email peopleandculture@shelterhouse.org.  

ADA Statement: Shelter House will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 Any person in need of an accommodation should contact Human Resources directly for assistance. 

Equal Opportunity Employer. 

**We are unable to sponsor or take over sponsorship of an employment visa at this time.**