At SimpleTexting, we’re seeking a hard-working Customer Support Specialist to help customers troubleshoot tricky (and not-so-tricky) problems all day, every day. The ideal candidate is comfortable switching gears quickly, and passionate about helping people. We pride ourselves on amazing customer service. In this role, you’d be the heart and soul of SimpleTexting.
Responsibilities
This Role Is For You If
Required Qualifications
Bonus Points
Location
Remote - US hours
About Us
SimpleTexting is the leading web-based platform for SMS marketing and business texting. Our software gives organizations the ability to send marketing campaigns, share important alerts, and provide 1-on-1 customer service using text messages. Thousands of organizations in North America rely on SimpleTexting to connect with their audiences. Our clients include Fortune 500 companies, small businesses, nonprofits, healthcare providers, churches, schools, and more. And with a powerful suite of features that includes segments, autoresponders, data collection and analytics, our platform is designed to help businesses start and scale their engagement through SMS.
SimpleTexting is proudly part of Sinch, a leading global Communication Platform as a Service (CPaaS) provider, offering messaging, voice and video communication solutions to a large global customer base. Sinch’s APIs and platform deal with over 145 billion engagements annually. Enterprise customers include 8 out of 10 of the largest US tech companies by market capitalization, major airlines, banks, retail, e-tail, internet, ride-hailing, parcel delivery companies and more
Our values of Dream big, Win together, Keep it simple and Make it happen are what make us successful on our journey to be the global leader in customer engagement for SMBs, so people who feel a connection to these values and like the pace of a fast-growing global company will easily fit into our team. We are committed to building a company that empowers individuals from a diverse set of backgrounds to be their authentic self and bring their values into their work. We know that the more diverse and inclusive we are, the better our success will be.
If you’re looking for the next opportunity in your career and want to work for a growing tech company, then apply now!
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
At SimpleTexting, we’re on the lookout for an enthusiastic Customer Support Specialist to join our dynamic team. If you have a knack for problem-solving and a love for helping people, this role is just for you! You'll be part of the heart and soul of SimpleTexting, engaging with our customers to tackle everyday challenges, whether they be tricky tech issues or simple queries. Imagine this: responding to customers through online chat, email, or phone, clarifying their needs, and guiding them to the best solutions. You'll become a compliance expert, ensuring our customers are respectful texters, and even have an opportunity to contribute to our help documentation. The role requires someone who thrives in a fast-paced environment with the ability to manage multiple chats effortlessly. If you enjoy being a go-to person for tech support and possess top-notch communication skills, you'll fit right in! Plus, if you're eager to learn our platform inside and out, we’ll support your growth as you help others. So, if you're excited to join a company that emphasizes amazing customer service while working from the comfort of your home, then consider bringing your talents to SimpleTexting, where our values of dreaming big and winning together truly make a difference in the world of customer engagement.
Simplify life by bringing people and businesses together.
169 jobsSubscribe to Rise newsletter