Concession Team Member (Part Time) - Glendale Galleria (inside Bloomingdale's)

As a Concession Team Member at SKIMS inside Glendale Galleria, your primary responsibilities include fostering a welcoming environment for customers while providing exceptional service. You'll utilize your product knowledge to assist with styling and sales, introduce customers to our brand's mission and values, and process transactions with care. Maintaining store presentation and keeping inventory organized is essential as is working collaboratively with your team in a fast-paced setting.

To be considered for the Concession Team Member role at SKIMS, you should be at least 18 years old and have experience in retail, sales, or the service industry. We seek candidates who have a passion for customer service, excellent communication skills, and the ability to work flexibly in a dynamic environment. Being a fan of SKIMS products and values is an added bonus!

The hourly pay for a Concession Team Member at SKIMS within the Glendale Galleria is set at $21 per hour. This competitive rate reflects the value we place on customer service and the dedication required to create memorable shopping experiences for our clientele.

As a Concession Team Member at SKIMS, you'll need to be available for a minimum of 12 hours per week, including nights, weekends, and holidays. Flexibility is key, as you may encounter shifts that require you to pivot quickly within different areas of the store while delivering top-notch service.

SKIMS is deeply committed to fostering an inclusive working environment that reflects the diversity of the communities we serve. We actively promote equity and innovation by creating a culture of belonging, ensuring that qualified applicants are considered without bias against race, gender, identity, or any other aspect. We aim for an atmosphere where every team member feels valued and empowered to contribute.

Handling difficult customers requires patience and empathy. Start by actively listening to their concerns without interrupting. Acknowledge their frustration, and then work toward finding a solution that aligns with company policies while satisfying the customer’s needs. Your goal is to turn the experience into a positive interaction, demonstrating your commitment to customer service.

Collaborative efforts often yield the best results in retail. Be prepared to share a specific situation where you worked with your team to achieve a common goal, whether it be reaching sales targets or organizing an inventory stock-up. Emphasize your communication skills and how supporting teammates created a positive impact.

Excellent customer service hinges on understanding customer needs and exceeding their expectations. It’s about creating a welcoming environment, being knowledgeable about products, and showing genuine enthusiasm to assist them. Highlight the importance of making every customer interaction memorable through attentiveness and care.

When describing SKIMS to a customer, focus on your understanding of how our mission is to celebrate and cater to all body types with innovative and stylish products. Highlight our commitment to inclusivity and empowerment, showcasing our values of authenticity and community connection.

To meet sales goals, I would focus on building rapport with customers and understanding their preferences to suggest products that resonate with them. Staying informed about the latest SKIMS offerings and promotions is essential, as is committing to teamwork and sharing best practices with colleagues to enhance overall shop performance.

Express your admiration for SKIMS’ innovative approach and strong brand values. Share your personal connection to the product or its mission, emphasizing your excitement to be part of a team that is shaping the future of the industry and fostering positive customer experiences.

Effective organization is crucial in a retail environment. Share how you prioritize tasks by creating lists or using systems to stay on top of responsibilities. Emphasize your ability to remain focused and efficient, even during busy periods, ensuring that you can juggle different roles seamlessly.

Improving the shopping experience involves being proactive. Suggest strategies such as engaging customers with personalized service, sharing styling tips, and keeping the sales floor organized. Always be open to gathering customer feedback and adapting based on their input to enhance their overall experience.

In a disagreement, it's important to facilitate open communication. I would encourage team members to share their perspectives and aim to find common ground. If needed, I would consult with a supervisor to reach a constructive resolution, ensuring that team dynamics remain positive and focused on our goals.

Teamwork in a concession shop means collaboration, support, and shared responsibility for customer satisfaction. Each team member contributes unique skills and perspectives, which help create a cohesive and efficient work environment where every goal can be achieved together.