FT Sales Leader, Costa Mesa, California

As a FT Sales Leader at SMCP, you will be responsible for mentoring and guiding the sales team, creating exceptional customer experiences, and ensuring the execution of selling techniques that reflect our brand's values. You will assist with fitting room styling experiences, promote team motivation, and help nurture customer loyalty. Your role also involves overseeing operational processes, making sure everything runs smoothly to enhance client satisfaction.

To qualify for the FT Sales Leader position at SMCP, you should have 1-2 years of prior sales or service experience, a passion for customer service, and excellent communication skills. Being fashion-savvy and having a social media following is a preferred trait. Flexibility in scheduling and confidence in engaging with various customers are also key qualifications.

The culture at SMCP is vibrant, fun, and supportive, perfect for a passionate FT Sales Leader! The company values inclusivity and creativity, encouraging leaders to build client relationships while fostering teamwork among sales associates. Employees can look forward to a dynamic atmosphere where fashion meets exceptional customer service.

FT Sales Leaders at SMCP can expect a competitive hourly pay along with an individual commission structure, health benefits, a generous shopping discount, and paid time off. You'll also be afforded opportunities for career growth through training and mentorship programs while receiving a seasonal wardrobe allowance based on eligibility.

SMCP is committed to sustainability in fashion, working towards ambitious objectives for 2030. The company's approach blends luxury with fast fashion, making sustainable practices a priority in designing and producing its collections. As a FT Sales Leader, you'll play a part in promoting this commitment through responsible selling practices.

To motivate my sales team as a FT Sales Leader, I would focus on setting clear expectations, recognizing individual and team achievements, and creating an engaging environment. By leading through example and providing continuous training and support, I would foster a culture of collaboration and success.

In my previous role, I once assisted a customer who was seeking an outfit for a special occasion. I took the time to understand her preferences, styled a few looks, and ensured she felt confident. The joy in her eyes and her eventual purchase exemplified the impact of personalized service.

I approach difficult situations with empathy and patience, listening closely to the customer's concerns. My goal is to understand their perspective, calmly resolve the issue, and ensure they leave with a positive experience, demonstrating SMCP's commitment to customer satisfaction.

Building customer loyalty starts with creating authentic connections. Consistent exemplary service, personalized experiences, and following up with customers to ensure satisfaction solidify their trust and make them want to return to SMCP for their fashion needs.

Teamwork is essential in achieving sales goals. By collaborating and sharing insights with my team, we can create a supportive environment that enhances performance, inspires creativity, and fosters a culture where everyone feels valued and motivated.

I stay updated on fashion trends by reading industry publications, following fashion influencers on social media, and attending trade shows and events whenever possible. This approach helps me bring fresh ideas and insights to my role as a FT Sales Leader.

I am drawn to SMCP because of its commitment to sustainability and its unique blend of luxury and accessible fashion. The opportunity to work in an environment that encourages creativity and personalized service aligns well with my career goals and values.

In my previous role, I led a sales campaign that involved training staff on new product launches. I set clear objectives, coordinated team meetings, and tracked progress, which ultimately resulted in exceeding our sales targets by 15% during that quarter.

I believe in the power of relationship-building for effective clientelling. I would use data to understand customer preferences, personalize follow-ups, and invite them to exclusive events, making them feel valued and more connected to the SMCP brand.

I would schedule a private discussion with the team member to understand any challenges they face. By providing constructive feedback and offering resources for improvement, I would encourage them to enhance their skills, thus improving overall team performance.