Senior Producer (Live Ops)

As a Senior Producer (Live Ops) at Socialpoint, your primary responsibilities include overseeing team workflows, fostering collaboration among team members, and ensuring timely project deliveries. You'll also drive the LiveOps vision, implement engaging player experiences, and collaborate closely with development, marketing, and community teams to execute live updates. With your leadership skills, you'll foster a responsible work culture while ensuring that each project remains aligned with our strategic goals.

To qualify for the Senior Producer (Live Ops) position at Socialpoint, candidates should have 7+ years of experience in free-to-play mobile game production, with a strong track record in shipping and maintaining live game content. Excellent organizational, communication, and leadership skills are crucial, along with proficiency in project management tools. A solid understanding of game development processes is also essential for this role.

At Socialpoint, we prioritize personal growth for our Senior Producer (Live Ops) through a significant budget allocated for enhancing skills and knowledge. We believe in continuous improvement, and we offer various opportunities for training and learning, both in gameplay and production processes. This commitment helps team members keep up with industry trends and excel in their roles.

The work culture at Socialpoint for a Senior Producer (Live Ops) is dynamic and inclusive. We celebrate diversity and create a work environment where collaboration and creativity are encouraged. As part of our team, you'll appreciate a supportive culture that values both work and play, allowing for innovative thinking while maintaining strong team cohesion.

Socialpoint offers an impressive benefits package for the Senior Producer (Live Ops), including a hybrid working model, 25 days of annual leave plus additional festive time off, and private medical insurance for you and your family. You can also look forward to amenities such as free language lessons, a state-of-the-art office with a gym, and fun social events to enhance your overall experience with us!

When answering this question, draw from your previous roles and highlight specific examples of live operations you've managed. Discuss how you have driven live events, maintained game balance, or handled community feedback to improve player experiences.

Explain your method for task prioritization. You might discuss the importance of aligning priorities with strategic goals, using tools like Gantt charts, or daily stand-ups to keep projects organized and on track. Being methodical in your approach demonstrates strong project management skills.

Mention any project management tools you prefer, such as Jira, Trello, or Asana, and discuss methodologies like Agile or Scrum. Highlighting your adaptability to use the right tool for the job shows your proficiency in managing diverse teams.

Describe a situation where you successfully resolved a conflict, focusing on communication and mediation strategies. Showing that you can navigate team dynamics positively is crucial for a Senior Producer (Live Ops).

Talk about key factors such as engaging content, player retention strategies, and the importance of data analysis to anticipate player needs. Emphasizing a player-centric approach exhibits your commitment to delivering exceptional gaming experiences.

Discuss how you monitor progress and adjust workflows as necessary to stay on track. Highlight your experience in motivating teams and maintaining open lines of communication to ensure tasks are completed on time.

Share examples of how you've fostered a collaborative environment within your teams. This could include regular brainstorming sessions, team-building activities, or tools for enhancing collaboration.

Provide a specific example where you identified inefficiencies in production and detail how you addressed them. This showcases your proactive approach and your understanding of optimizing workflows.

Discuss key performance indicators (KPIs) such as player engagement, retention rates, and any actionable data that informs future releases. Demonstrating your analytical skills is vital in understanding the health of live games.

Personalize your answer by expressing your passion for gaming and how Socialpoint’s mission aligns with your values. Mention specific games or aspects of the company that excite you, reflecting your enthusiasm for the role.