Food Operations Manager 2 - job 2 of 5

As a Food Operations Manager at Sodexo, your primary responsibilities include managing day-to-day food service operations, mentoring frontline staff, and ensuring high standards of customer satisfaction. You will oversee food services such as retail, catering, and patient meal management, while also focusing on team development and operational excellence.

To qualify for the Food Operations Manager position at Sodexo, candidates should have an Associate's Degree or equivalent experience, along with a minimum of two years of management experience in food or culinary services. A strong grasp of safety and sanitation compliance, along with exceptional leadership skills, are also crucial for success in this role.

Sodexo offers a comprehensive benefits package for Food Operations Managers that includes medical, dental, and vision coverage, as well as a 401(k) plan with matching contributions. Additional perks include paid time off, holidays, access to ongoing training, tuition reimbursement, and career growth opportunities.

Sodexo actively promotes career growth for Food Operations Managers through various training and development programs as well as internal advancement opportunities. Employees are encouraged to pursue further education and skills training, ensuring they can continuously progress in their careers.

At Sodexo, the culture for Food Operations Managers is centered around respect, inclusivity, and teamwork. The company values diverse perspectives and fosters an environment where every employee feels heard and valued, contributing to a collaborative and positive workplace.

In addressing customer satisfaction, it's crucial to actively engage with patrons, solicit feedback, and refine services based on their input. Produce high-quality meals, maintain cleanliness, and provide exceptional service to create a positive dining experience.

My leadership style is collaborative and empowering. I believe in mentoring my team by providing them with the tools and support they need to succeed, encouraging open communication and feedback to foster a positive work environment.

I have extensive experience in ensuring compliance with food safety regulations by conducting regular training sessions for staff, implementing safety protocols, and conducting self-audits to maintain high standards of food safety in all operations.

I tackle operational challenges by prioritizing clear communication and teamwork among staff. By staying organized and adaptable, I can ensure that the team stays on track even during peak hours, ensuring smooth and efficient service.

I use a combination of hands-on training, regular feedback sessions, and setting clear performance goals for my team members. I also encourage professional growth by providing access to additional training and development resources.

I approach conflicts by facilitating open conversations between the individuals involved. I believe in listening to both sides and mediating a resolution that respects each person’s perspective while modeling positive conflict resolution skills for the team.

Key qualities for a Food Operations Manager include strong leadership skills, the ability to foster a positive work culture, keen attention to detail for food service operations, and a commitment to customer satisfaction and food safety.

Balancing quality and efficiency requires careful planning and staff training. I implement standard operating procedures that maintain high-quality food standards while optimizing workflows to enhance efficiency without compromising service.

I love engaging with customers through personal conversations and understanding their preferences, which helps me deliver a tailored service experience. I also enjoy gathering feedback to continuously improve our service offerings.

I stay updated with industry trends by regularly attending workshops, subscribing to food service publications, and networking with other professionals. This helps me bring fresh ideas and best practices back to the team at Sodexo.