Associate Client Success Manager

The Associate Client Success Manager at Sojern is responsible for managing travel advertising campaigns, building and nurturing client relationships, and ensuring clients are educated on the value of Sojern's offerings. They also handle onboarding processes, execute campaign optimizations, and collaborate with internal teams to deliver exceptional service and results for clients.

To qualify for the Associate Client Success Manager role at Sojern, candidates should possess a bachelor’s degree and have 1-3 years of experience in account management or client success. A strong focus on relationship-building, attention to detail, and analytical skills are crucial, along with excellent communication abilities.

Sojern supports its Associate Client Success Managers through continuous learning and development opportunities, mentorship programs, and a whole-person approach to employee well-being. The company offers competitive benefits, such as flexible work arrangements, comprehensive healthcare, and a positive team culture designed to foster personal and professional growth.

The Associate Client Success Manager at Sojern will work with a diverse range of clients in the travel sector, including hotels, attractions, and tourism boards. The role requires building strong relationships with these clients to ensure they leverage Sojern products effectively for their marketing campaigns.

A typical day for an Associate Client Success Manager at Sojern involves managing client communications, onboarding new clients, optimizing advertising campaigns, delivering data-driven insights, and collaborating with internal teams to ensure client needs are met. Flexibility and adaptability are essential as every day may bring new challenges and growth opportunities in the travel marketing space.

To manage multiple clients effectively, I would prioritize tasks based on urgency and impact, utilize project management tools for tracking progress, and maintain clear communication with each client to ensure their needs are met. Regular check-ins and scheduled updates can also help keep clients engaged and informed.

Building strong client relationships involves active listening, understanding their business goals, and providing tailored solutions that align with their needs. I aim to be approachable and responsive, ensuring clients feel valued and supported throughout our partnership.

In my previous role, I managed a campaign for a travel client that focused on optimizing their ad spend through data analysis. By closely monitoring the campaign's performance and making real-time adjustments, we exceeded their expected ROI, which led to high client satisfaction and a long-term partnership.

Data analysis is crucial in my role as it provides insights into client behavior and campaign performance. By analyzing data, I can identify trends, measure success, and recommend strategies to enhance client campaigns, ultimately leading to improved outcomes.

In situations where client expectations are not being met, I believe in addressing concerns candidly and promptly. I would initiate a conversation to understand their perspective, share what steps we can take to improve, and set realistic expectations moving forward. Transparency and commitment to resolution are key.

I have experience using a range of digital marketing tools, including SEM platforms and social media advertising solutions. These tools can benefit clients by enhancing their online visibility, allowing for laser-targeted ad placements, and providing measurable results through analytics—essential for refining future strategies.

To stay aligned with the company's vision, I regularly engage in team meetings, stay updated with internal communications, and actively seek feedback to understand any evolving priorities. This allows me to align my client strategies with Sojern's overall objectives effectively.

The key to retaining clients in a competitive market is delivering consistent value and demonstrating a genuine interest in their success. By maintaining open communication, providing tailored solutions, and proactively addressing any issues, we can foster loyalty and long-term partnerships.

I prioritize tasks by assessing their urgency and importance. Creating a task list and utilizing tools like calendars or project management software helps me manage my workload effectively. I also set aside time for strategic planning to ensure that long-term goals are met while addressing immediate client needs.

I want to work at Sojern because I am passionate about travel and want to contribute to an organization that values innovative solutions. I admire Sojern’s commitment to building relationships and creating a positive impact on the travel industry, and I believe my skills in client success align perfectly with your team's goals.