Solution Engineer

As a Solution Engineer at SoSafe, you'll be crucial in demonstrating the value of our cybersecurity awareness platform. Your responsibilities include leading technical discovery sessions, delivering tailored product demonstrations, and advising clients on best practices in security awareness implementation. Additionally, you will support proof-of-concept evaluations and help ensure that our solutions align with customer needs while addressing their security and compliance concerns.

To be a successful Solution Engineer at SoSafe, you should possess strong presentation and communication skills, alongside a passion for cybersecurity and SaaS. Experience in presales, sales engineering, or technical consulting is essential, alongside a technical familiarity with security awareness platforms and SaaS architecture. Proficiency in English and either French, Spanish, or Italian is also required to effectively engage with a diverse clientele.

The role of a Solution Engineer at SoSafe is pivotal to customer success as it involves directly engaging with potential clients to understand and address their challenges. By providing tailored product demonstrations and technical guidance, you help customers realize the value of SoSafe’s security awareness platform, enhancing their understanding and implementation of effective security measures. Therefore, your expertise helps clients effectively reduce their human risks and establish a stronger security culture.

Solution Engineers at SoSafe can expect a dynamic and supportive team culture where innovation and collaboration are prized. The company prioritizes professional growth, providing various resources and opportunities for learning. At SoSafe, your contributions are valued, and the team works together to tackle challenges in a fast-paced environment, making your work impactful and fulfilling.

SoSafe offers a variety of benefits to Solution Engineers, including flexible working hours, generous vacation policies with 33 days off, and comprehensive wellbeing support. Employees can also enjoy corporate discounts, a supportive workplace for pet lovers, an annual company off-site, skill development allowances, and opportunities for team-building events. These perks contribute to a work-life balance that helps you thrive personally and professionally.

When answering this question, highlight your passion for cybersecurity and your enthusiasm for helping organizations enhance their security awareness. Talk about how SoSafe’s mission to disrupt the cybersecurity industry aligns with your values and how you feel a sense of fulfillment in making a positive impact through your work.

In your response, emphasize specific instances where you've successfully led technical product demonstrations, focusing on the outcomes. Share how you tailor your presentations to meet customer needs, highlighting your ability to clearly communicate complex ideas while showcasing the platform's features that solve their security challenges.

Discuss your organizational and prioritization skills, emphasizing your ability to manage time efficiently. You could mention techniques such as using project management tools or methodologies that help you stay on track while ensuring personalized engagement with each client, thus maintaining a high level of customer satisfaction.

Explain your approach to technical discovery sessions, emphasizing the importance of asking clarifying questions, actively listening, and conducting thorough research prior to meetings. This will illustrate your commitment to understanding their business needs and how that information aids in providing tailored solutions.

Share specific resources you utilize, such as industry publications, webinars, or professional networks, to stay informed about emerging cybersecurity threats and solutions. Highlight any specific areas of interest within cybersecurity that enthusiastically drive your professional growth as a Solution Engineer.

Describe a project where you worked collaboratively with Sales, Marketing, or Product teams, detailing your contribution and illustrating how your efforts led to a successful outcome. Focus on the importance of teamwork in achieving common goals and fostering relationships within the company.

Discuss any relevant experience you have with technical integrations, particularly ones relevant to SoSafe, such as SAML/OAuth for Single Sign-On or LMS content integrations. Emphasize your technical comprehension and problem-solving skills in facilitating these integrations for clients.

Illustrate your method for offering technical guidance by emphasizing your collaborative and consultative approach. Discuss how you engage clients in finding the best solutions and share actionable advice based on their unique requirements.

Explain the importance of tailoring educational content based on the unique needs of each customer. Discuss approaches such as developing training sessions, engaging presentations, or actionable materials that demonstrate the effectiveness of security awareness programs.

When responding, stress the growing threats faced by organizations due to evolving cyber risks and the critical role that human behavior plays in security. Discuss how fostering a strong security culture through awareness can significantly reduce vulnerabilities and promote proactive security measures.